Beth Smith
Beth Smith at My Auto Import Center
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Beth Smith | Page 3

Service Advisor

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

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4.6
152 Reviews
4.6

152 Reviews

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152 Reviews of Beth Smith

November 21, 2022

Dealership Rating
Employee Rating

the service was timely, friendly and accurate with clear communication. i like the messaging which allows me to see what is exactly going on with my car and the repairs necessary for it. thank you! More

by GERHARRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We're glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

November 10, 2022

Dealership Rating
Employee Rating

Great customer service. Also the tech informed me on each item that needs my attention. Although my vehicle wasn't cleaned 4 out of 5 stars I will return, as well as recomm More

by DATE6031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

My Auto Import Center responded

Thank you for the review! We offer car washes upon request, but please take into consideration that this will extend your wait time. We appreciate you giving us the opportunity to earn your business!

November 04, 2022

Dealership Rating
Employee Rating

Service was good and prompt. Had an extremely difficult time reaching anyone to schedule service. Unable to leave a message, no response from website inquiry. Took two weeks to g More

by JIMJOHNSON2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 09, 2022

My Auto Import Center responded

Thank you for the review! We appreciate your feedback. We recently switched phone systems and apologize for the inconvenience. We appreciate our customers' patience and understanding while we finalize the transfer. We appreciate you trusting us with your business!

November 02, 2022

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Employee Rating

I had excellent service. They were very accommodating to my requests and made everything very simple. More

by jamesatenbrink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth

Nov 03, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

November 02, 2022

Dealership Rating
Employee Rating

Service was great. They told me it would take 30 to 45 minutes, it took 30. More

by ACWAHR
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Troyer

Nov 03, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

October 28, 2022

Dealership Rating
Employee Rating

Service department personnel helpful. I made 4 trips to get oil changed and new tires installed. Some understandable but my tires were removed from My car before they realized my new one More

by MARYJEAN44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 01, 2022

My Auto Import Center responded

Thank you for the review! We appreciate your patience during your recent service experience with us, and hope when you trust us with your business again that your next visit goes much smoother. Thank you for giving us the opportunity to earn your business!

October 11, 2022

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Employee Rating

Vehicle service was completed correctly, on time and vehicle clean after servicing. Service representative reviewed 27 point inspection results with a clean bill of health. More

by MOYNIHANDESIGN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 13, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

October 02, 2022

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Employee Rating

Always great service! I don’t take my car any where else but My Import Center. More

by all4willsayI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

September 30, 2022

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Employee Rating

Extremely clean, well groomed staff. Customer care is always a priority. Wish they still would wash the car at the end of service time, but possibly staff is needed and people are hard t More

by DFLEMING57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2022

My Auto Import Center responded

Thank you for the review! We do offer car washing upon request. During your next visit, ask your service advisor for a car wash, and we'd be happy to take care of it for you! We appreciate you trusting us with your business.

Oct 03, 2022

DFLEMING57 responded

Thank you for the kind response. I will ask for the car wash next visit.

September 29, 2022

Dealership Rating
Employee Rating

All very friendly and helpful. Fix the problem with my tire in a very short wait without an appointment. More

by AMx21984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Larry Ryan, Glory Abiertas , Justin Troyer

Oct 03, 2022

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear that our team created a positive service experience for you! We appreciate you trusting us with your business.

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