"Service was on schedule. Recommended additional services..."
Service was on schedule. Recommended additional services but not pushy- gave good rationale for reasons needed. Also love that car wash! Service done very timely
Other Employees Tagged:
"Quick, efficient and courteous service but only accepted..."
Quick, efficient and courteous service but only accepted one discount coupon. With the price for parts and service you think that they would honor any discount sent via mail or email.
"I received a coupon the DAY after I had the car in. I..."
I received a coupon the DAY after I had the car in. I lost 15%. I am not happy that no one said anything to me. Don’t your personnel talk with one another? Makes me want To go to another dealership. Probably why I just bought an Infinity.
"Very courteous and helpful. Great service department...."
Very courteous and helpful. Great service department. Only took 4 hours to have my airbag replaced on the passenger side of my 2012 Subaru Forester.
"Great team very personable. Updated a radio re-call that..."
Great team very personable. Updated a radio re-call that I was not aware of. This has been a positive experience owning this Subaru Outback
"As alway. I received excellent professional and quick..."
As alway. I received excellent professional and quick service. I have alway had a great experience at Matt Slapp Subaru. I constantly refer friends and relatives to use Matt Slapp for all of their automotive needs
"Dealership has been in the area for many years...."
Dealership has been in the area for many years. Courteous, knowledgeable staff. Clean, comfortable premises. Good workmanship. Safe, reliable vehicles. A place I can trust to take care of my vehicle.
"As it was not rush hour, access and egress were no sweat...."
- Just Joe
As it was not rush hour, access and egress were no sweat. Valet took my Outback quickly and was helpful. COVID arrangements were excellent. Service completed on time and they showed how adjust the brightness on the entertainment system. Very satisfied.
"Last time our 2006 Subaru Tribeca end up having engine..."
- Lapinid Family
Last time our 2006 Subaru Tribeca end up having engine problem, and the dealer manager helped me & my daughter towed our SUV back in their dealer shop free of charge & fixed it the following day. Then recently we had our 2018 Subaru Forester scheduled for maintenance & the courteous staff offered me to have our car wash.free of charge. Very impressed with their Superb service & flexibility to help their customers who are in need. I will definitely recommend Matt slap Subaru to my family, friends & co-workers. Keep up the good work Matt Slap Subaru.
Other Employees Tagged:
Your service employee who greeted me & offered me to have our Subaru 2018 have it wash, he’s very persistent & very helpful to customers. Kudos to all your Staff. I regret that I wasn’t able to get the name of that kid who help me that day.
"Review of service performed on Monday Aug 3"
As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one else was in the room where I waited. Service took a bit less than an hour, as I expected it would, thus I was out by 8:45 & on my way home. Before replacing a filter which was not part of the usual check-up, but which was needed, the serviceman showed the dirty one to me and asked if I wanted it replaced; I appreciated being consulted first. All in all, a good experience, as it always is at Matt Slap. I am very sorry that I do not remember the names of the service people who helped me that day (I checked them all). I can’t rate price fairness (below) since I have no idea what another service company would charge. To me, the price is reasonable since the service is good & it’s worth it to me to know my car’s been checked regularly.