Bill Cosenza

Professional, personal service. Bill Cosenza and Justice Mogano are both excellent. I appreciate the maintenance tech, who performs the service, showing on video what is being expla Bill Cosenza and Justice Mogano are both excellent. I appreciate the maintenance tech, who performs the service, showing on video what is being explained. I do miss the take home loaners, but Uber has worked fine for me lately. Your rep who markets the additional maintenance services following a new/ pre- owned car purchase could do a better job thoroughly explaining the details. In sum, I would definitely recommend Otto’s/ BMW of West Chester.Thank you for 17 years of excellent service. Curt Esposito More

by cvesposito Verified Customer Verified Customer

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Bill Cosenza follows the progress on the service of my vehicle closely, which I appreciate. vehicle closely, which I appreciate. More

by SHEDRIDC Verified Customer Verified Customer

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As returning customers we knew what to expect. Justice is always willing to go that extra mile to put folks at ease and facilitate purchasing a vehicle. As a major purchase it can be intimidating Justice is always willing to go that extra mile to put folks at ease and facilitate purchasing a vehicle. As a major purchase it can be intimidating to struggle with auto equipment, programs, financing, etc. Justice has the experience and patience to escort you thorough the process. And when it came time to do paperwork, Jayson made it quick and easy. A pleasure to do repeat business with Justice and BMW of West Chester. More

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Bill Cosenza is always helpful and looks after my vehicles when I have them in for service. The service technicians are very competent. vehicles when I have them in for service. The service technicians are very competent. More

by SHEDRIDC Verified Customer Verified Customer

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Very communicative and kept me in the loop during all steps. Was very responsive when I needed to speak to her. steps. Was very responsive when I needed to speak to her. More

by DWeb Verified Customer Verified Customer

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Great service, great staff! We have bought two cars in the last two years from them! Highly recommend! We have bought two cars in the last two years from them! Highly recommend! More

by jim@orfanakos.com Verified Customer Verified Customer

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excellent service and very warm welcome and explaining in detail all the findings and provided all the required support to make my experience absolute pleasure detail all the findings and provided all the required support to make my experience absolute pleasure More

by ajaynath.s Verified Customer Verified Customer

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Work was done well. Even though I was told, I probably didn’t need it. Turns out I did. I’m just curious why every time I bring this car to the dealership I am told I n Even though I was told, I probably didn’t need it. Turns out I did. I’m just curious why every time I bring this car to the dealership I am told I need new tires? It had only been 4000 miles since my last inspection. And my tires at that point were rated at seven. When I came to the dealership, they told me they were at a three. After my appointment, I went to my tire guy and yes, my tires are fine and they were not out of three. It makes me not trust this dealership. This is not the first time this has happened. More

by jules Verified Customer Verified Customer

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Exceptional Service Experience at BMW of West Chester I would like to extend my sincere thanks to the team at BMW of West Chester for an outstanding service experience. First, a big thank-y Chester I would like to extend my sincere thanks to the team at BMW of West Chester for an outstanding service experience. First, a big thank-you to Joseph Izzi for arranging my M oil change and connecting me with Service Advisor Bill Cosenza, who made the entire process seamless. From the moment I entered the service department, I was warmly greeted by Chris Clayton, who welcomed me with a big smile and addressed me by name. His professionalism and attentiveness set the tone for the visit, and he quickly took care of my vehicle after I finished speaking with Bill. While I waited, I enjoyed the comfortable and well-appointed waiting area, complete with snacks, beverages, and Starbucks coffee. Before I knew it, my car was ready—fast, efficient, and hassle-free. I want to acknowledge that I drove over an hour and 25 minutes from Dover, Delaware, passing two other BMW M dealerships, just to receive the high-quality service provided at this location. The respect, kindness, and professionalism displayed by everyone made the trip well worth it. A special thank-you to Technician Ricky Perez for sending me a detailed inspection video—very informative and much appreciated. Thank you as well for taking the time to thoroughly inspect my vehicle and complete the oil change. If you’re looking for a dealership that truly values its customers and provides top-tier service, I highly recommend BMW of West Chester. This team listens, cares, and delivers. Wishing everyone a wonderful day, and thank you again for the exceptional service and welcoming smiles. Sincerely, Junior Gonzalez (PABLO) DRIVES an F87 2021 BMW M2 COMPETITION More

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All around great dealerships and the people that work there never a bad experience, when I'm there there never a bad experience, when I'm there More

by JAMERAHSDAD Verified Customer Verified Customer

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