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Bill Cosenza
Bill Cosenza at BMW of West Chester (formerly Otto's BMW)
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Bill Cosenza | Page 3

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.9
160 Reviews
4.9

160 Reviews

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160 Reviews of Bill Cosenza

March 28, 2024

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Employee Rating

We've been customers for 25 years - new, used, service and parts. We have been dealing with Client Advisor Justice Mogano for that entire period. We are always treated fairly, with great appreciation and More

by Mf267245
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Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano, John Keenan, Anthony Blubello

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Apr 01, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you have been so pleased with the performance of Justice and our team here at BMW of West Chester over the years. Many thanks for being a valued member of the BMW of West Chester family.

March 26, 2024

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Employee Rating

We have worked with Bill for years. He keeps us updated on work and always makes the visit go smoothly. More

by kc4070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you continue to be so pleased with the efficient service delivered by Bill. Many thanks for choosing BMW of West Chester!

March 25, 2024

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Bill is great. Very informative and kept me in the loop on the repairs. I also appreciate the loaner. More

by kdmillman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the informative service experience delivered by Bill and enjoyed the convenience of our loaner transportation. Many thanks from all of us here at BMW of West Chester!

March 20, 2024

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Bill is always responsive and through, would highly recommend. We drive an hour to get service with Bill. More

by Johnpark0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you continue to be so pleased with the responsive assistance delivered by Bill at each service visit. Thank you for traveling the extra distance to do business with us here at BMW of West Chester!

March 17, 2024

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Employee Rating

Organized, clean, respectful Employees, do things right the first time never had to take car back because of work not being done properly. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 18, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

March 12, 2024

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I was made aware of all the required service and costs from the very beginning. No surprises! More

by ckniebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We always strive to provide a transparent service experience. Many thanks for choosing BMW of West Chester!

February 28, 2024

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Great customer service! Awsome place to do business.Would definitely go back in the future. More

by craigmack1974
Recommend Dealer
Yes
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Feb 29, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the great customer service delivered by our service team. Many thanks for choosing BMW of West Chester!

February 23, 2024

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The service department was excellent and I would highly recommend BMW of West Chester. I couldn’t be more satisfied or pleased. More

by amaiers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

February 22, 2024

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Employee Rating

They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. More

by Traylik30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Frank Adinolfi, Joseph Fritz

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Feb 23, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear you have been so pleased with the helpful and knowledgeable performance of our service team. Many thanks for being a valued member of the BMW of West Chester family!

February 16, 2024

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Employee Rating

Top notch customer service from start to finish. All team members are very professional, knowledgeable, and accommodating. More

by mhochhaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Frank Adinolfi, Joseph Fritz

Helpful
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Feb 19, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you were so pleased with the professional and knowledgeable performance of our service team on your recent visit.. Many thanks for choosing BMW of West Chester!

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