Bill Elvidge
Bill Elvidge at Oak Lawn Toyota
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Bill Elvidge | Page 5

Counter Associate

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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5.0
45 Reviews
5.0

45 Reviews

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45 Reviews of Bill Elvidge

June 25, 2020

Dealership Rating
Employee Rating

Super assistance, great people, wonderful outlet and perfect completion of what was needed....this is the second time I had help from you and am pleased More

by patrickperner
Recommend Dealer
Yes
Jun 26, 2020

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vasques, Service Manager

June 25, 2020

Dealership Rating
Employee Rating

My salesman Bob Spee could write the Book on Customer Satisfaction!! My family has bought over 30 Toyota's from him and OLT! With the help of Mark Girlich, John Carnivele and Marty in finance, I plan on More

by MIKEJWASILEWSKI
Recommend Dealer
Yes
Jun 26, 2020

Oak Lawn Toyota responded

Mike, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! John Carnivele, General Manager

June 05, 2020

Dealership Rating
Employee Rating

Everyone explained to me what was going on, and very professional though out , detailed on what my options where for parts and labor. Overall a great experience More

by Enriqueevazquez17
Recommend Dealer
Yes
Jun 05, 2020

Oak Lawn Toyota responded

Thank you for your very kind review, Enrique! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vasques, Service Manager

April 10, 2020

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Employee Rating

Total SCAM Artists Total SCAM artists. I ordered tires a few weeks ago. When I called and the guy quotes me $400. I tell him that is a great price and please order t More

by Beverlykid2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: The person I worked with is not listed

Apr 14, 2020

Oak Lawn Toyota responded

Thank you for taking the time to share your concern as we value your opinion and business. After your conversation with our Service Manager, Juan, it appears that there was a misunderstanding between you and the Service Advisor about what you wanted. Our Service Advisor quoted you $439 for a set of tires because that’s the price for the tires without the installation and it is what he thought you wanted. Regardless, he should have explained that we encourage our customers to allow a professional to install the tires and from there, he could have expounded on pricing, making it 100% clear that the cost of the tires PLUS the labor with installation is $634.27. We are NOT a business who traffics in bad policies and the pricing should have been clear from the start. Further, the Advisor should have kept you up to date on when the tires arrived. Please know that we work hard to deliver excellence in Customer Service to each and every customer and I’m so sorry we failed you. If you ever need anything from us, we are always available for you. Thank you again for bringing this to our attention.

December 25, 2019

Dealership Rating
Employee Rating

When I took my car in for an oil change in June and November, I was told that I needed a new cabin filter. When I told the associate that I had had one a few months prior, he could only say ‘oh’ . This More

by JA1963
Recommend Dealer
No

Other Employees Tagged: Steve Barrix

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