Bill Emerson | Page 2

Corey Hespeler, my customer service manager, exercised great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Em great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Emerson was extremely fare with my bill after evaluating the electromechanical issues of my 2009 X5. Thank you all. More

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Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the vehicle before booking my flight. They picked me up from the airport, had the car and paperwork ready to go. Within an hour I was on my way home. Great, friendly dealer. More

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I bought a certified BMW 540i from another dealer . Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested i Germain BMW treated me like I bought it from them and rolled out a big red carpet . The service writer Sebastian Murzanski was sincerely interested in resolving the problems I had even though I didn’t buy it from them . He listened , took acton and followed up. Germain BMW held nothing back making sure I drove out a happy guy and I did More

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Awesome service , staff is knowledgeable and pleasant . Efficient and reliable. I always feel my car is in good hands Efficient and reliable. I always feel my car is in good hands More

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Excellent service and staff very professional Bill Emerson finance and Toni in service would definitely buy a BMW again ⭐️⭐️⭐️⭐️⭐️ Emerson finance and Toni in service would definitely buy a BMW again ⭐️⭐️⭐️⭐️⭐️ More

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Problem existed for six months since battery and recall repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. I repair 1/27/23. Two days later I had problems with the cars lights; they would not shut off. Then I had to charge the battery due to hard start. In march I started to get warnings that turned out to be false. There were about 12 different codes. I finally explained the problems to Bill Emerson and the codes stopped after he replaced a module. The only problem I have now is a sizziling sound behind the radio and the lights (I believe it's the brake lights) don't always shut off. More

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PROFESSIONAL STAFF ALWAYS GREETING YOU BY NAME MAKING SURE THAT YOUR APPOINTMENT IS IMPORTANT AND CORRECT SURE THAT YOUR APPOINTMENT IS IMPORTANT AND CORRECT More

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Everyone was super helpful and explained everything clearly and concisely. Wife and I were very happy with our experience. Hope to buy another car here again soon. Thank you very much!! clearly and concisely. Wife and I were very happy with our experience. Hope to buy another car here again soon. Thank you very much!! More

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BMW of Naples is the best dealership anywhere. Great customer service! Rhoel Gray always make sure everything is done to perfection. And thank you Bill Emerson for having the best service team! Great customer service! Rhoel Gray always make sure everything is done to perfection. And thank you Bill Emerson for having the best service team! More

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My service rep. Corey Hespeler was excellent, technically asute, and patient. Also general service Mgr. Bill Emerson was excellent and listened to my X5 problems. Corey Hespeler was excellent, technically asute, and patient. Also general service Mgr. Bill Emerson was excellent and listened to my X5 problems. More

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