Bill Emerson | Page 3

Alex Pope made my buying experience wonderful. He patiently answered all of my questions and went above and beyond to smooth the way to ownership. He’s the best! He patiently answered all of my questions and went above and beyond to smooth the way to ownership. He’s the best! More

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I recently had my annual service. Rhoel Gray did an excellent jog as usual. He greeted me, kept me informed and contacted me when the work was finished and personally went through t Rhoel Gray did an excellent jog as usual. He greeted me, kept me informed and contacted me when the work was finished and personally went through the work order with me. Gene Windfeldt More

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Rhoel Gray, and Bill Emerson always go the extra mile to ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service o ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service over the life of the car. We drive our cars 10-15 thousand mile per year so breakdowns it unexpected repairs are very disruptive. The service team at Germain keeps an eye on all aspects of my cars. Regular service is fine, but looking ahead to make sure the cars are road ready and warranty items caught in time for warranty coverage are clearly an edge this team is great at. My recent visit uncovered issues I was unaware of the issues found as I was getting some basic service. The team not only found these issues, but had the extended warranty vendor come and inspect the car to ensure I was covered for the cost of the repair. In addition, there were BMW warranty extensions from Corporate BMW for issues my car had, and the were covered as well. Over all, it’s after you buy a car service that matters. You spend one day in the sales department, and years with service to extend and ensure a quality driving experience. Thanks for always being there for us. Rick & Brenda Fioretti More

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I AM A VERY SATISFIED CUSTOMER HAVING PURCHASED MULTIPLE CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. CERTIFIED USED BMW'S AND ALL SERVICE REQUIREMENTS. KNOWING BILL EMERSON SINCE THE DAYS ON DAVIS BLV'D. More

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As always Germain was a pleasure to deal with. Our recently purchased used vehicle from outside the dealership had a bad lighting control module and they treated us as if we had purchased a brand new recently purchased used vehicle from outside the dealership had a bad lighting control module and they treated us as if we had purchased a brand new vehicle with them. Great customer service from start to finish. More

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A Painless, kind and Courteous experience as always. Jeremy our service advisor was great once again. Germain BMW has always been great as far as pricing goes. Hundreds below east coast or big city d Jeremy our service advisor was great once again. Germain BMW has always been great as far as pricing goes. Hundreds below east coast or big city dealerships! More

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Another great day of service from Germain BMW. Over twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technici twenty years and many cars owned the service is truly the added value you just can’t get anywhere else. Bill Emerson and his team of service technicians always deliver. Our car was ready on time, service with a smile from Rhoel who stayed after 5:00 to make sure we were taken care of. More

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Bill Emerson has been my service advisor for 15 plus years at Germaine BMW Naples Florida. Very friendly, extremely knowledgeable, has always gone the extra mile to make certain my cars are perfectly ma years at Germaine BMW Naples Florida. Very friendly, extremely knowledgeable, has always gone the extra mile to make certain my cars are perfectly maintained to the smallest detail. Has both made trips to my home personally, and sent his crew members when necessary to cover needs I had even when I was unable to bring my vehicle in. A true asset to the Germaine BMW family. Bill also introduced me personally to Klevis Toska in sales. Klevis was very patient with my wife and I in finding the right vehicle for us over a 2 month period involving a dozen visits to him before finding the right vehicle. Thank you Klevis Toska for your patience and diligence! More

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Excellent service by friendly, knowledgeable professionals I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car I have been a customer of Germain BMW for a lot of years. The consistent high quality of of their service and repair give me confidence taking my car there.This excellent service is provided in a pleasant environment by friendly, helpful people. I'm fortunate that Moises Marante is my Service Adviser. He is helpful and polite, but most important, Moises understands the BMW vehicles and how to repair them. More

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New vehicle purchase I recently bought a 2020 X3 BMW from Germain BMW. My salesperson Max Zuercher was absolutely fabulous. He was very warm and friendly and was not a hig I recently bought a 2020 X3 BMW from Germain BMW. My salesperson Max Zuercher was absolutely fabulous. He was very warm and friendly and was not a high pressure sales person, as he has been in two previous transactions with me in 2006 (530i BMW) and 2017 (X3 BMW). He was very knowledgeable about the vehicle I was interested in buying and worked to get me the best deal. I had an excellent experience and I would highly recommend this dealership, and Max as a salesperson !! More

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