

Bill Fallon
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
691 Reviews
Write a Review691 Reviews of Bill Fallon
October 13, 2025
happy with service unhappy with trying to learn and understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman woul understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman would be appropriate More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 13, 2025
Fast and to the point, no fuss, easy. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 09, 2025
Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 02, 2025
The dealership is prompt when getting started to work on the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issue the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issues. More
Other Employees Tagged: Jon Lacey, Dylan Begin
September 28, 2025
Great service department. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. More
Other Employees Tagged: Jon Lacey, Dylan Begin , Bill McGrath
September 27, 2025
Great staff as always! Super friendly with a quick but thorough service. Love coming here. Super friendly with a quick but thorough service. Love coming here. More
Other Employees Tagged: Jon Lacey, Dylan Begin
September 25, 2025
A great organization from sales to the service depts. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. More
Other Employees Tagged: Bill Mcgrath, Pierre Saliba, Gina Martinez, Jon Lacey, Dylan Begin, Brendan Gallagher, Patrick Gloss, Tara Magaw
September 24, 2025
Colonial was very professional, courteous and transparent with the process, timing and communication of my entire experience. with the process, timing and communication of my entire experience. More
Other Employees Tagged: Jon Lacey, Dylan Begin
September 20, 2025
A great and trusted experience. Appreciate the transparency of what they’re seeing with the vehicle and letting you know about additional services they will provide with min warrant Appreciate the transparency of what they’re seeing with the vehicle and letting you know about additional services they will provide with min warranty or at no additional cost. More

