Bill Fallon
Bill Fallon at Colonial Volkswagen of Westborough

Bill Fallon

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
691 Reviews
4.9

691 Reviews

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691 Reviews of Bill Fallon

October 13, 2025

Dealership Rating
Employee Rating

Service was good from start to end. They r attentive and prompt, and detailed. Thank u More

by RLSUSARLA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 13, 2025

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Employee Rating

happy with service unhappy with trying to learn and understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman woul More

by DORA2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

October 13, 2025

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Employee Rating

Fast and to the point, no fuss, easy. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. More

by law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

October 09, 2025

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Employee Rating

Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More

by jdonat
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

October 02, 2025

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Employee Rating

The dealership is prompt when getting started to work on the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issue More

by TAGALUSHA
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

September 28, 2025

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Great service department. Goes above and beyond to provide expert knowledge and provide a good preventative service that could develop into future repair issues. More

by JMOLNAR1
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin , Bill McGrath

September 27, 2025

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Great staff as always! Super friendly with a quick but thorough service. Love coming here. More

by nicolexl
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

September 25, 2025

Dealership Rating
Employee Rating

A great organization from sales to the service depts. Very professional and trust worthy. Very satisfied with the VW brand and Colonial VW as a dealer. More

by 63LGMK
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

September 24, 2025

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Employee Rating

Colonial was very professional, courteous and transparent with the process, timing and communication of my entire experience. More

by mgauld21
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lacey, Dylan Begin

September 20, 2025

Dealership Rating
Employee Rating

A great and trusted experience. Appreciate the transparency of what they’re seeing with the vehicle and letting you know about additional services they will provide with min warrant More

by jsmith1504
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Recommend Dealer
Yes
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