Bill Fallon | Page 69

The service desk staff both were very friendly and informative Bill has great customer service skill and is a very caring person. It was a great experience informative Bill has great customer service skill and is a very caring person. It was a great experience More

by SPIRIE64 Verified Customer Verified Customer

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I purchased my vehicle a little over a year ago, they care about every single customer even after I purchased my car and schedule any service even if it's small, they still make me feel welcome and cari care about every single customer even after I purchased my car and schedule any service even if it's small, they still make me feel welcome and caring about me and my vehicle. They always will work around your schedule to make your service happen, even if you have limited availability they still will make it happen. Their prices are amazing, honestly sometimes cheaper than any private work shop. They know what they do. Pierre from sales and Bill from service are above and beyond. Go and give it a try, even if it's just oil change and you will find out yourself. More

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they always do a great job and make you feel comfortable. my only regret is that I didn't buy my VW from this dealership but I will next time my only regret is that I didn't buy my VW from this dealership but I will next time More

by Peter Verified Customer Verified Customer

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Great service. Friendly and knowledgeable staff. Very reliable. The issues were taken care the first time. Very easy to get appointment, very flexible. Highly recommended. reliable. The issues were taken care the first time. Very easy to get appointment, very flexible. Highly recommended. More

by 63LGMK Verified Customer Verified Customer

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Super friendly folks...quick with response and very helpful! VW is not cheap, but they are a good car and Colonial is one of the best VW dealers!!! helpful! VW is not cheap, but they are a good car and Colonial is one of the best VW dealers!!! More

by TBAXTER0 Verified Customer Verified Customer

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Excellent service ..friendly atmosphere..went beyond in as far as accommodating my situation ..very professional..i would go back to purchase another vehicle from them as far as accommodating my situation ..very professional..i would go back to purchase another vehicle from them More

by xcomron Verified Customer Verified Customer

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No reason to go elsewhere. I bought my 2008 GTI at No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was No reason to go elsewhere. I bought my 2008 GTI at Colonial, and, with the exception of tires, I've taken it to another shop only once since it was new - and that was only because VW couldn't send them the parts in time. I don't plan to go anywhere else. I've looked at other shops; there just isn't any reason to take it anywhere else. Maybe it doesn't make all that much sense to take a twelve-year-old car to the dealership, especially as dealerships tend to be a little more expensive than independent shops; but I believe they're the reason my car is running well after eleven years. I grew to trust Colonial when they were able to fix a recurring problem on my previous car that two other dealerships hadn't been able to resolve. Colonial's service department is excellent by any measure - dealership or independent shop. Scheduling is very easy, and they almost always take you at a time that's convenient for you. Their technicians are efficient and do exemplary work; I've never had to take the car back to them to fix something they didn't do right the first time. The service department - reps and technicians - is very good at explaining what work the car needs and, if completing the repair immediately isn't possible, they're willing to work around your situation to remedy an issue before it becomes a problem. They don't always give you good news, of course, but they're honest and forthright. My current service rep, Jon Lacey, has been not only instrumental in keeping my car running smoothly but also very helpful in working with me to prioritize the car's service and repair needs as it ages (it now has nearly 250,000 miles and is going strong); he's very knowledgeable and discussing these things is actually kinda fun. (Note that this is the same as my review on Google Maps; my opinion hasn't changed since I wrote that review - everything's still going well - so I don't see any reason to say anything different.) More

by DsC Verified Customer Verified Customer

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i could write a book about how great these guys are ! for only 25 word here it is simply the best- will go out of my way to do business with this crew!! THANK YOU - for changing how people are teate for only 25 word here it is simply the best- will go out of my way to do business with this crew!! THANK YOU - for changing how people are teated when servicing their cars- it CAN be enjoyable the best colonial VW- WESTBORO - ONLY More

by kdbartlett Verified Customer Verified Customer

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Always friendly and professional, Colonial VW in Westborough has been most accommodating for my Ringo's 40k service. My only issue is the availability of a loaner car due to the distance I trave Westborough has been most accommodating for my Ringo's 40k service. My only issue is the availability of a loaner car due to the distance I travel to have my car serviced. It requires me to really plan in advance service time. I can't drop off and pick-up later in the day (as I would be able to do at a dealer that is closer to me.) I love the staff at Colonial but in future I will really need to think through the location for the sake of convenience. More

by Diggerhd Verified Customer Verified Customer

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Wish some things were done before the car is listed for sale Multiply point inspection on certified cars should include everything , from fluids to tires sale Multiply point inspection on certified cars should include everything , from fluids to tires More

by PSJTSOCCI@gmail.com Verified Customer Verified Customer

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