Bill Fallon | Page 79

I was not happy with the service at Colonial VW. My car was under warranty and in short they wanted me to claim warranty repairs against my automotive insurance. When I am complained I was treated very poo was under warranty and in short they wanted me to claim warranty repairs against my automotive insurance. When I am complained I was treated very poorly. I would not recommend this dealership for any service work. More

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I went to Colonial because my niece just leased a new Passat and she told me Chris Ployer was exceptional. I had been at several other car dealerships and was very unhappy with all of them. When i went Passat and she told me Chris Ployer was exceptional. I had been at several other car dealerships and was very unhappy with all of them. When i went to see Chris, he was pleasant, knowledgeable, and was not the typical "pushy salesman". He sat with me and worked the numbers and got me into a new Jetta....which i love. Before i even left the lot, i was set up with a 30 day check-up. When i brought in my Jetta, Bill Fallon was there to greet me. He was friendly and explained everything they were doing, they even washed my car. I would recommend Chris, Bill and Colonial to anyone. More

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I have used this dealer and their service department since 2003 when I bought my used VW Jetta Wagon. The car developed some annoying "features" that they fixed immediately. They have bent over backwa since 2003 when I bought my used VW Jetta Wagon. The car developed some annoying "features" that they fixed immediately. They have bent over backwards to resolve any car issues I have had. I had a problem with the work of one of their mechanics, that was resolved immediately as well. On their own initiative, they were able to get me a month free of a car payment from VW of America. When I ask questions, I get an honest answer about the necessity getting different types of maintenance done (as in needed and worth the money or not really needed). A mechanic volunteered to stay after hours when I showed up at 5pm with a tire that was deflating. The service area seems to be always busy but I usually can get servicing on the day that suits me best. Love the team of Bill & Bill in the service department. They are hard workers and straighter shooters. Can not say enough good things about them. More

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