Bill Ferry | Page 23

A+ experience Bekah, John, and Bill were all wonderful to work with. They know what they're doing and make buying a car fun. We wouldn't go anywhere but MyAuto to b Bekah, John, and Bill were all wonderful to work with. They know what they're doing and make buying a car fun. We wouldn't go anywhere but MyAuto to buy a vehicle. This is the fifth car we've purchased from them over the past 10 years. More

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Wish I could buy everything from My Auto 4 vehicles in 4 years, last 3 from AnDre...I'll be back, for sure...probably next year...definitely with AnDre. Why break the streak? The entire My 4 vehicles in 4 years, last 3 from AnDre...I'll be back, for sure...probably next year...definitely with AnDre. Why break the streak? The entire My Auto crew is fantastic...they clearly work hard to make it super easy to be a loyal customer. Couldn't be happier... More

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A Great Experience. The salespeople were knowledgable, efficient and courteous. I bought my first Audi here 12 years ago and have always received exceptional service. Ver The salespeople were knowledgable, efficient and courteous. I bought my first Audi here 12 years ago and have always received exceptional service. Very clean facility. More

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My purchase of Audi A3 convertible Bill Ferry and Craig Pratt were very informative, helpful and very friendly. My husband and I enjoyed doing business with them. Bill Ferry and Craig Pratt were very informative, helpful and very friendly. My husband and I enjoyed doing business with them. More

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Arguably one of the best dealerships in Muskegon. I came into MyAuto knowing what I wanted. Unfortunately, it wasn’t available in stock at the dealership. The Jack Dempsey & Bill at MyAuto Volkswagen I came into MyAuto knowing what I wanted. Unfortunately, it wasn’t available in stock at the dealership. The Jack Dempsey & Bill at MyAuto Volkswagen were able to locate and obtain (from a regional dealer) the exact model year, color, number of doors, and trim level that I was looking for in a 2016 GTI. They were knowledgeable, helpful, and kept in contact with me as they arranged the vehicle for delivery. My new car has been fantastic. Thanks guys! More

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Our Appreciation: First we would like to thank Jack Dempsey for his honesty and concen he showed to us. He went out of his way to find us the car we requested, and made First we would like to thank Jack Dempsey for his honesty and concen he showed to us. He went out of his way to find us the car we requested, and made sure we were taken care of while on vacation. The line of communication was always open and kept us updated on every level. He is truly a sales person that I would highly recommend! We would also like to thank Bill Ferry for stepping in to answer any questions we might have while Jack was out. He was always available and responded in a timely manner. More

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First rate service, highly recommend My Auto has mastered the art of great service. I've had my vehicles serviced there for many years and have always found them going above and beyond t My Auto has mastered the art of great service. I've had my vehicles serviced there for many years and have always found them going above and beyond to be helpful. My leasing experience was just as impressive. Jack and Bill were both friendly, helpful, and sincere. Jack went the extra mile to make sure I was comfortable in my new car, knew all the features, etc. He even followed up after the sale to make sure things were going well. I couldn't be happier. More

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Got me the car that I wanted. Jack and Bill worked with VW to get me a Golf R with the options and color I wanted. Not an easy task. Thanks guys! Jack and Bill worked with VW to get me a Golf R with the options and color I wanted. Not an easy task. Thanks guys! More

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Great staff to work with They had the perfect Murano in stock that we wanted.. Color and options were perfect. Jack and Bill bent over backwards to make the deal such that I c They had the perfect Murano in stock that we wanted.. Color and options were perfect. Jack and Bill bent over backwards to make the deal such that I couldn't refuse. Communication was great and Jack was very knowledgeable about the vehicle More

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Great Sutained Performance This review is based on two new car purchases and three service department visits in the last thirteen months. I was originally introduced to My Auto This review is based on two new car purchases and three service department visits in the last thirteen months. I was originally introduced to My Auto Import Center through the Subaru corporate website where I had configured a new Outback for purchase. My Auto Import Center was one of four Subaru dealers that responded to my request for a quote from the corporate website referral. The sales experience. Austin Gressett was the sales person who responded on behalf of the dealership. Austin did a great job, was highly responsive, low pressure, and gave me a great quote which was several hundred dollars lower than the other two dealerships. (I eliminated one of the four dealerships that responded to my quote request due to poor reviews of their service department on this website.) When Austin said he would do something, he did it. Both cars were factory ordered and Austin was proactive in keeping me informed of planned build dates and expected delivery dates. I was so pleased with Austin’s work that I purchased a second new Subaru from him seven months later. During the two new vehicle purchases I also worked with Bill Ferry and Jimmy Groesbeck. All of them made the new vehicle purchase experience very enjoyable, twice! You all deserve a thank you and recognition for providing a very favorable purchase experience and a job well done. The service department experience. I’ve been to the service department three times now. Byrd Harderman was the service writer who helped with oil changes and Frank Siebart helped with a software update (recall item) for the EyeSight collision avoidance system. Both men were friendly, courteous, and responsive. They both took the time to explain the work, be sure I understood what they were doing, and be sure I was satisfied with the results. General impressions of the dealership. Since I bought the new cars largely over the phone and internet, I did not spend much time in the actual showroom. For the last oil change I decided to wait in the showroom and listen and watch their staff interaction with customers. In the 30 minutes I walked around looking at cars, I was approached three times by courteous staff members. The attendant in the service department waiting area asked me twice if I wanted a coffee refill. It is obvious the dealership staff has a conscious plan in place to be customer responsive and provide a favorable customer experience. To a person, everyone I encountered projected that desire. The facilities are clean, orderly, and well maintained. It’s obvious that, as a team, these people are working hard to keep customers coming back. I decided to write this review to acknowledge what saw and give them the recognition they deserve for their work. Unfortunately I didn’t think to get everyone’s name who I encountered so I could include their names in this review but, to a person, their engagement in their work is obvious. More

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