Bill Gaines | Page 52

Purchase of new car 2014 Venza We spent the entire day at the CCU tent sale where we purchased our new vehicle. Our main contact was Brian Thompson with whom I had corresponded th We spent the entire day at the CCU tent sale where we purchased our new vehicle. Our main contact was Brian Thompson with whom I had corresponded the week before. Everyone was so accommodating and helpful. This was a first time visit to the dealership and I must say I am very pleased. I will highly recommend Glenn Toyoto to friends. Thanks Brian Thompson--you are the best! Also, it was a pleasure meeting the dealer Mr. Tewell who was very attentive to our needs. A great place to purchase a car! More

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Best purchase experience we've ever had! 5+ stars! This dealership is first class from top to bottom. First of all, they participate in Kelly Blue Book promotions that surprisingly the dealerships clos This dealership is first class from top to bottom. First of all, they participate in Kelly Blue Book promotions that surprisingly the dealerships closer to where we lived did not and would not even match the promotion price. We called ahead with many questions and they were all thoroughly answered by sales associate Ben Thompson. If you have questions, ask for Ben Thompson - he is incredibly knowledgeable, patient, and personable. We made an appointment to come see the cars and (and finally met Ben) and saw very quickly that this dealership is where we wanted to do business - very professional yet easy going low pressure environment, big beautiful well kept lot and building, extremely friendly welcoming staff. Test drive was awesome. The car (Toyota Prius 2014) was even more than I was hoping it would be. Ben drove us through some gorgeous horse farm drives and then stopped the car midway for us to get out and learn about the car's features and technology. I have to say, not being a very techy person, the new technologies in these cars can be a bit intimidating. Its easy to say "oh I won't use that" until somebody patiently shows you. Ben explained and set up everything for me so well and made it so easy for me to understand that I KNOW the features I will be using are things I definitely WOULDN'T be using unless it had been explained to me like he did. The payment setup was just as easy and enjoyable. We met Bill Gaines for the financing and he made the experience quick and very enjoyable. I was told this guy has been doing this for 30 years and his stories are just awesome to hear! When we left with the car, Ben made sure we understood that if we had ANY questions or issues to not hesitate to call. And believe me, you can tell that HE MEANS IT. Bottom line, if you're looking to buy a car (like the awesome Prius I just bought), you want to come here and you want to ask for Ben Thompson. Mary Helen Shashy More

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I first contact Glenn Toyota online and was very impressed by the response from Brian Thompson. He answered my questions and was always quick to respond. When we were ready to see the vehicle, we m impressed by the response from Brian Thompson. He answered my questions and was always quick to respond. When we were ready to see the vehicle, we met with Eric Potter and he was very friendly and helpful. Bill Gaines got us an interest rate even better than we expected. Everyone was helpful and easy to work with, without sales pressure. It was the most pleasant experience I've had buying at a dealership. More

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Ken DeGrant Glad you hired him, very friendly & personable. If I were to purchase another car or truck would gladly pick you Toyota Dealership. Thank you, Jam Glad you hired him, very friendly & personable. If I were to purchase another car or truck would gladly pick you Toyota Dealership. Thank you, James & Teresa Malone More

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Skeet was extremely pleasant and easy to work with. She made the car buying process as painless and simple as possible, which was much appreciated. She was very knowledgeable of the product and went out of made the car buying process as painless and simple as possible, which was much appreciated. She was very knowledgeable of the product and went out of her way to quickly find our car in the desired color at another dealership and get it to us. Have now purchased three cars from Skeet and will come to her again in the future. More

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Brian was extremely patient with us as we went back and forth between different models and seemed to always be keeping our best interests as his number one priority. I would for sure come back to do busin forth between different models and seemed to always be keeping our best interests as his number one priority. I would for sure come back to do business specifically with Brian. More

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Jared Tipton is awesome, I have been to several dealerships and none compare to this one. They explained every detail to the fullest and worked very hard to make sure we were happy and satisfied. B dealerships and none compare to this one. They explained every detail to the fullest and worked very hard to make sure we were happy and satisfied. Bill Gains was awesome as well. I will never go to another car lot for anything else. Glenn Toyota of Frankfort is the best. My husband even switched his maintaince on his car to there. Thanks guys you were great couldn't ask for a better experience. More

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Glenn Toyota always treats me as a valued customer. The sales staff is usually upfront and always helpful. The finance department is efficient and thorough. The overall experience has been excellent every sales staff is usually upfront and always helpful. The finance department is efficient and thorough. The overall experience has been excellent every time. More

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The four other times we purchased a new vehicle from this dealership we at least got a handshake and thank you from a sales manager. This being the fifth time; we were disappointed that we did not even get dealership we at least got a handshake and thank you from a sales manager. This being the fifth time; we were disappointed that we did not even get an acknowledgement that we were on your property except from David the sales person. More

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Wonderful experience purchasing my Toyota Corolla. Judy Hensley exceeded my expectations and provided the best customer service. The entire experience was outstanding and I highly recommend this dealership Hensley exceeded my expectations and provided the best customer service. The entire experience was outstanding and I highly recommend this dealership. More

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