Check out Bill Kessler's reviews on DealerRater

December 29, 2022

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Employee Rating

Herb Chambers is by far the best dealership I have ever bought a vehicle from bought a vehicle from More

by Pattim4271

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Giovanni Gauthier

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Dec 29, 2022 -

Herb Chambers Lexus of Sharon responded

We are happy to read this feedback! Thank you for giving Herb Chambers Lexus of Sharon your business and your five-star review. Enjoy the ride!

December 23, 2022

Dealership Rating

Employee Rating

Everyone is nice the dealership is spotless. Great experience and fist time at this dealership Great experience and fist time at this dealership More

by Lance Mackey

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: RJ Graf

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Dec 23, 2022 -

Herb Chambers Lexus of Sharon responded

Lance, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back!

December 06, 2022

Dealership Rating

Employee Rating

Lexus of Sharon is nice place to get a new car! ! Nice friendly personal crew. Bill Kessler sales consultant is very knowledgeable professional of his job to help people to get a new car!! Thank you ! Nice friendly personal crew. Bill Kessler sales consultant is very knowledgeable professional of his job to help people to get a new car!! Thank you Bill Kessler!! Thanks Lexus of Sharon. More

by sssergey73

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Dec 07, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for this great review of Herb Chambers Lexus of Sharon! We are thrilled to hear that Bill was helpful and informative. The team is grateful for your trust and business!

December 03, 2022

Dealership Rating

Employee Rating

Called before doing any suggested work. Didn’t try to sell me tires when I didn’t really need them. Didn’t try to sell me tires when I didn’t really need them. More

by keri_mcnamara

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Kline

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Dec 05, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for your 5 star review! We are happy to hear that you enjoyed your visit to Herb Chambers Lexus of Sharon and that you're a satisfied customer. Have a nice day.

October 28, 2022

Dealership Rating

Employee Rating

This was not my first time getting my car from Herb Chambers Lexus of Sharon. I will go back again if I want to purchase a vehicle. Bill Kessler is a great professional and enthusiastic person who help Chambers Lexus of Sharon. I will go back again if I want to purchase a vehicle. Bill Kessler is a great professional and enthusiastic person who helped me throughout my search for a car until I purchased it. Andrew Tavares has been incredible in answering my questions and helping me with my decision based on my budget. Sanjay whom I adore for his communication skills has been supportive throughout my search for the vehicle and Sean went over all financial options that could have the potential to help. Thanks to the great team that has made me and my family happily satisfied with our new car. More

by Padi G

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sanjay Khairmode, Sean Conway, Andrew Tavares

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Oct 28, 2022 -

Herb Chambers Lexus of Sharon responded

Bill, Andrew, Sanjay, and the entire Herb Chambers Lexus of Sharon team are thrilled to see your glowing review, Padi! Thank you so much for supporting Herb Chambers Lexus of Sharon and please let us know if you need anything down the line. Congratulations on your new car and we will see you next time!

Oct 28, 2022 -

Padi G responded

You are very welcome. I just mentioned the truth. Thank you again. :)

October 25, 2022

Dealership Rating

Employee Rating

I am very impressed by how well and quickly I was treated at Herb Chambers, Lexus of Sharon Service Center when I got a tire blowout!! Above and beyond, thank you!! I definitely made the right decision to p at Herb Chambers, Lexus of Sharon Service Center when I got a tire blowout!! Above and beyond, thank you!! I definitely made the right decision to purchase my car with them. They have definitely earned my loyalty as a customer. More

by GS

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mark Forcucci

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Oct 26, 2022 -

Herb Chambers Lexus of Sharon responded

We are so happy we could help! Thank you for choosing Herb Chambers Lexus of Sharon and for being a loyal customer. Safe travels until we see you again!

October 16, 2022

Dealership Rating

Employee Rating

My experience at Herb Chambers Lexus was excellent pimarily because of my salesman, Bill Kessler. That said, everyone at the dealership was great, and the process of purchasing my new went with a hitc pimarily because of my salesman, Bill Kessler. That said, everyone at the dealership was great, and the process of purchasing my new went with a hitch More

by jlacymd

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sean Conway

Helpful 0

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Oct 17, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Bill and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 31, 2022

Dealership Rating

Employee Rating

We had a great experience, our salesman Rene Lapaz was a pleasure to work with . The whole experience went better than I could’ve hoped for . I’d definitely recommend Rene lapaz and Bill Kessler . pleasure to work with . The whole experience went better than I could’ve hoped for . I’d definitely recommend Rene lapaz and Bill Kessler . More

by rdkc1012

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sanjay Khairmode, Rene Lapaz

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Aug 31, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for supporting Herb Chambers Lexus of Sharon with your 5-star review! Rene, Bill, and the rest of the team will definitely appreciate the shoutout. Safe driving!

August 31, 2022

Dealership Rating

Employee Rating

I purchased a Lexus Certified sedan earlier this month, along with $3000 extended warranty. My driver’s seatbelt will not retract, causing a safety issue. I have been unable to get ANY response from sales along with $3000 extended warranty. My driver’s seatbelt will not retract, causing a safety issue. I have been unable to get ANY response from sales or service, even though they promised. This is my first experience with Herb Chambers, and I’m not pleased with their customer service so far. I expected excellence, and ended up with sub-par service. At the very least, I expected a reply from my salesperson, who promised to get back to me. More

by Disappointed in Herb Chambers

Customer Service

Recommend Dealer

No

Other Employees Tagged: Randy Vicente

Helpful 0

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Sep 06, 2022 -

Herb Chambers Lexus of Sharon responded

I am very sorry for the issue you are experiencing with your seatbelt, and for the trouble you have had reaching our team to resolve this. I would like to step in and assist you, so please consider reaching out to me directly so I can address your concern and regain your confidence in our work. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 21, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Jeff - I am happy that Eric Graf was able to resolve your concern. We do apologize for the inconvenience this caused. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

July 28, 2022

Dealership Rating

Employee Rating

Great experience! Loved my salesman - Bill Kessler - he made the process painless! He let me take the time I needed to make my decision and provided all the info. Loved my salesman - Bill Kessler - he made the process painless! He let me take the time I needed to make my decision and provided all the info. Very detailed oriented and knows the product line. More

by kastanley1977

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jul 28, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the five-star review and for commending the excellent work of Bill! We are thrilled that you left feeling confident in Herb Chambers Lexus of Sharon. Enjoy the new ride!