Bill Lee

BIGGEST CIRCUS IN TOWN! The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't The service Dept is an absolutely joke to say the least, the service Manager "Ray " is never available and the service people are the worse they can't even keep their lies straight, the story about Ray coming in a few minutes changes by the minute, one person says he will be right over, another person says he is off today, the other says he went to a test drive and he is almost here, 5 minutes later he is on the way back now and on and on....its is a completely circus, I'm extremely disappointed with the service and the way customers are treated, my 2017 Ram 1500 is rusting which is an absurd and the service Dept of Herb Chambers can't even file a claim on an issue with the Brand they poorly represent, completely Joke, DONT WASTE YOUR TIME going there, even the sales general manager got involved and called Ray and was told by Ray he was coming in 5-10 minutes, the guy must be invisible or just dont realy care about the customer, Ray I apologize of the service dept is making up stories on your behalf and if that's the case they must go.... Never spoke to Ray dont know if anything those service people said is true it's a complete C.I.R.C.U.S!!!!! 3 weeks of waste of my valuable time with these people.DONE! More

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Could not have been happier with the service and process I have never been a fan of the car buying process. I don't like to play the back and forth games and spend hours going in circles while feeling like t I have never been a fan of the car buying process. I don't like to play the back and forth games and spend hours going in circles while feeling like the people I am dealing with are trying to get one over on me so when it came time for a change I was not looking forward to it. Well my fears could not have been further from reality when I chose to deal with Herb Chambers Jeep in Danvers. Over the course of a few messages (without being told I needed to come down and do it in person) I with the help of Sales Manager Bill Lee was able to determine just about all the parameters of the transaction aside from the final price for my trade in. Upon arriving at the facility (which is in great condition which always helps) Bill introduced me to a sales consultant Vito Scavo (who I would highly recommend!) who had already been given the outline on what was discussed. We took a test drive and Vito was very knowledgeable about the vehicle and answered all the questions I had. Once we got back to the dealership Bill had already looked at my trade and actually was able to give me MORE than he quoted he thought it was worth which I had already agreed was a good deal. Vito suggested that we do a little of the paperwork at that time and since the finance folks were all occupied that we make an appointment to come back so we didn't sit around for an extended period which I appreciated. We came back the next day at the agreed to time and there was no delay, the team there was ready for us and we were in and out driving off int he new car within an hour!! Vito took care of contacting our insurance company and transferring our registration and 2 days later I dropped back in and picked up the new documents and they put the inspection sticker on straight away. The entire process from beginning to end could not have been easier for us and I would recommend them to anyone and suggest you reach out to Bill or Vito is you are going by. More

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after the sale Almost two weeks after the sale I still receive calls from the sales manager and my sales person making sure that everything is going fine! Also the s Almost two weeks after the sale I still receive calls from the sales manager and my sales person making sure that everything is going fine! Also the service manager greeted me with assurance that I would be well cared for in the service department. I mean how helpful can a dealership be after a sale? Try Herb chambers in Danvers and see! Bob Dawe More

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Herb Chambers Jeep Danvers - Outstanding Bill Lee and Joe DiPietro and John Puleo were the sales team and we have a few words to describe that team and our family's experience buying a new Je Bill Lee and Joe DiPietro and John Puleo were the sales team and we have a few words to describe that team and our family's experience buying a new Jeep at Herb Chambers Jeep Danvers: Outstanding. Professional. Flawless. Fun. The team was responsive and knowledgeable. These guys know how to deliver excellent customer experience. John P. went the extra mile to make sure everything was perfect for my family to drive away happy - as promised. Best buying experience ever for us. No issues; no hassles. When you work with a top notch professional like John P. looking after the deal everything goes right. He made sure of that for us. More

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They have done it again!!! There is truly not much to say. Darlene is truly the ultimate professional. Her dedication to her customers is unmatched. She makes buying a car a com There is truly not much to say. Darlene is truly the ultimate professional. Her dedication to her customers is unmatched. She makes buying a car a comfortable experience and creates an atmosphere that a caring mother, or close friend would create. Veterans are often cautious on who they trust, but Darlene you have my loyalty from now to the end of time. Thank you for helping my family and I once again. And, thank you for putting me into the car of my dreams. I have never had such a positive such a positive experience. You are the best! I appreciate it. Herb Chambers and Darlene Butt treat people right. More

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Best car-buying experience! I hadn’t bought a car in several years and was dreading heading into the dealership. When I got to Herb Chambers in Danvers, I was greeted by Darlene I hadn’t bought a car in several years and was dreading heading into the dealership. When I got to Herb Chambers in Danvers, I was greeted by Darlene and, admittedly guarded, I said, “I’m looking to buy a car.” She laughed and told me I was in the right place. I had done some research and knew exactly what I was looking for so we took a walk out to the lot and hopped in for a test drive. As we went along, Darlene explained a bunch of the mechanical and electronic features and even went so far as to demo the voice control. I was feeling good after the test drive, but expected that to quickly fade as I knew what was coming next - the negotiation. In retrospect, I can’t believe I was worried. Darlene and her associate Bill talked me through everything. I had mentioned seeing a comparably equipped vehicle at a competing dealership priced a bit lower so Bill pulled it up on the computer, confirmed what I had said and went to see what he could do. We went back and forth a little longer, but in the end, I think we reached a price that we were both happy with. Financing was a breeze too. I had gotten pre-approved through my bank at, what I thought was an excellent rate. Joey, the finance director, was able to find me financing at 3/4 of a percent lower - every little bit helps! Throughout the whole transaction, there were no high-pressure tactics. Everything was a calm discussion and at no point did I feel like the dealership was taking advantage. It’s only been a few days, but I have already recommended Herb Chambers Chrysler, Jeep, Dodge, RAM of Danvers to several friends. I couldn’t be happier with my new car, or the experience of buying it. Thanks guys! More

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Same dealership since 2000- 5 cars later! Only dealership we will ever use!!! Ask for Edison... He'll take great care of you!!! This is a place everyone knows your name and takes good care of Only dealership we will ever use!!! Ask for Edison... He'll take great care of you!!! This is a place everyone knows your name and takes good care of you! More

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BILL LEE EXCELLENT , RECOMMEND TO ALL, THANK YOU BILL.ALSO JOHN PULEO , WOULD NOT HAVE BOUGHT IF NOT FOR JOHN PULEO AND BILL LEE , AGAIN WILL DUE BUSINESS WITH EXCELLENT , RECOMMEND TO ALL, THANK YOU BILL.ALSO JOHN PULEO , WOULD NOT HAVE BOUGHT IF NOT FOR JOHN PULEO AND BILL LEE , AGAIN WILL DUE BUSINESS WITH AGAIN AS MY WIFE'S LEASED TOYOTA RAV 4 IS UP IN NOVEMBER 2015,, THANKS AGAIN. CAN NOT FORGET ZAC IN FINANCE WITH HIS HELP ALSO. More

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Excellent dealership. This is the second vehicle I have purchased from Herb Chambers Chrysler Jeep Dodge RAM of Danvers. I bring my vehicles there for service because of th This is the second vehicle I have purchased from Herb Chambers Chrysler Jeep Dodge RAM of Danvers. I bring my vehicles there for service because of the quality of service. Mike Neligon was my salesman. He went over everything I needed to know before leaving the dealership. Mike has contacted me to make sure everything was going well. More

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Brand New RAM Last week I purchased a brand new 2014 RAM 2500 Turbo Diesel from Mike Neligon at the Herb Chambers Chrysler / Dodge / Jeep / RAM dealership in Danver Last week I purchased a brand new 2014 RAM 2500 Turbo Diesel from Mike Neligon at the Herb Chambers Chrysler / Dodge / Jeep / RAM dealership in Danvers. I just wanted to take a moment to say how happy I was with the entire experience from start to finish. Mike greeted us outside before we even walked through the door, and within a few minutes we were test-driving different options and comparing / contrasting. He was there helping me through every step of the experience, and even made it a point to check in with me after purchase to make sure everything was going smooth - which it is! I'll definitely be coming back to this dealership and hopefully working with Mike for years to come. Thanks!! More

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