Bill Mcgrath | Page 19

Love this dealership! The service team is friendly, respectful and always in a good mood. I recently moved about 45 minutes away and will continue to use this VW dealershi The service team is friendly, respectful and always in a good mood. I recently moved about 45 minutes away and will continue to use this VW dealership due to their fantastic service team! More

by KGRANT86 Verified Customer Verified Customer

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Just a 10,000 mile oil change at 110,000ish. No need for tire rotation as I just put a set of Michelin PS AS4s on the corners. No need for tire rotation as I just put a set of Michelin PS AS4s on the corners. More

by ALANRDAILEY Verified Customer Verified Customer

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I've bought two cars here and gotten one serviced for nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, nearly 14 years. Both ends of the house have been good to deal with, but especially the service department. I've owned several cars over many years, and this is the only dealership service department that I've stuck with after the warranty expired. You get straight answers about everything; they understand that some repairs are urgent and some can be postponed, and they're efficient, pragmatic and always helpful. More

by Steve Verified Customer Verified Customer

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This dealer is top notch. Been going here for 12+ years and have had so few problems it amazes me. Even if there was a problem, I have 100% confidence they will solve it pro Been going here for 12+ years and have had so few problems it amazes me. Even if there was a problem, I have 100% confidence they will solve it promptly. More

by GTIguy97 Verified Customer Verified Customer

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Colonial Volkswagen of Westborough has the BEST service department ever! I called 1/2 hour before closing time because my trunk full of groceries wouldn't open. I got there a few minutes later, Jonathan, B department ever! I called 1/2 hour before closing time because my trunk full of groceries wouldn't open. I got there a few minutes later, Jonathan, Billy, and a technician came right out and were able to give me access to retrieve my groceries. They were able to fix the cable the next day. Wonderful, personalized service! Thank you. More

by IMOLNAR1 Verified Customer Verified Customer

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Never had a problem when it comes to my Jetta, for service the job was done right the first time. The technicians are excellent in servicing my car. service the job was done right the first time. The technicians are excellent in servicing my car. More

by Nick D. Verified Customer Verified Customer

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Jon and the staff at Colonial Volkswagen of Westborough we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI t we're extremely professional and understanding throughout the difficulties of fixing my cars strange issue. I had a recently purchased 2019 CPO GTI that had a strange squeak and a few other minor issues. They fixed all minor issues under warranty with great communication. The complimentary shuttle service was much appreciated, and the Lyft service was awesome. Unfortunately it took several visits for the weird squeak/rattle noise to finally be fixed. They believed that they had fixed it twice but it took a third visit to finally nip it in the bud. Thankfully, they were very accommodating and pleasant throughout the experience. I was worried that I was annoying them too much, but it worked out well. I also purchased the Certified Pre Owned vehicle from the sales department. Pricing was fair, I would say, given the supply chain shortage and pandemic demand. There were no hidden fees. No additional or egregious dealer markup, besides market rate for the used vehicle. They are firm on the list sale price for the vehicle. You can negotiate your trade in value, which I did. And I believe that you can negotiate some of the standard dealer fees. Call was very nice and helpful in describing the vehicle. Very professional with good communication skills. My only slight reservation is that once I did agree on a negotiated sale and trade in price, the salesman and manager wanted to rush me along. They barely answered my remaining questions once I had signed for a price, and they actually left the building shortly after, leaving me with other employees. Otherwise everything was great and I would recommend this dealer. More

by kevin.hoelscher Verified Customer Verified Customer

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Dylan is the best service advisor I’ve ever had the pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled pleasure of working with. He provides excellent customer service, even though I bug him constantly for updates. He was able to get everything handled, get me a loaner, and made sure to explain everything each step of the way. I knew my vehicle was in excellent hands the whole time it was there. I’d definitely recommend Colonial VW to anyone needing routine or repair services on their vehicles! -Emiljano More

by ebeqo Verified Customer Verified Customer

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This is my 6th VW from Colonial. Bill McGrath runs a great service dept Always accommodating, honest, competent, and good value for the money. Bill McGrath runs a great service dept Always accommodating, honest, competent, and good value for the money. More

by wdavidbrown Verified Customer Verified Customer

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Great service! Would highly recommend to others. Friendly and competent service is offered at this shop. Would highly recommend to others. Friendly and competent service is offered at this shop. More

by suesararicci Verified Customer Verified Customer

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