Bill Norris

UnProfessional Conduct from Sales Associate Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over t Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over the time span. Went back to GMC, and same dealer where I bought one of them. Just got done with the test drive. Do to a miss under standing regarding the forward-collision system on how it operates and how its tested at this point I ask he he was training on the knowledge of that system as it was newly introduced in the 2020 at this point has been out on the market for several months; Grant storms off from his desk and said he want me gone and doesn't want to work with me yelling it out load as everyone in the show room to hear. I give full credit for Greg stopping on over to see what going on. I explained the situation to him and told that Grant stormed off as I was tried to get information on that feature; as I want to set clear expectations on feature that will cost me $4500 (3400 = Driver Alert 1 + 1100 Driver Alert 2). Now explain this situation to Greg; I stated that latest two time that I am sorry if what I said was incorrectly conveyed. I stated the proper way to deal with difficult customers or an undesirable situation is to excuse you're self and inform your manager or supervisor and do not say anything. I find that large successful grocery store chain the in the local area provides ample training in the realm of "vital conversations training". At this time Greg is willing to still help me as we haven't even gotten to the point of even find-out what the cost yet. Greg came back and introduced another sales associate Bill. Bill walked me though the final steps to give me a final number on the truck. During that process I did find some undesirables in regards the prices they asking for my current Truck. I asked Bill some questions guarding the trade-in value and he informed me on how accidents will effect the trade in and talk about several scenarios and got a lot of good feedback and understanding on that issue. Bill also helped me out understanding some financing options that I currently have with my current truck, and some alternative options. At this point I'm not sure under what conditions the system will engage, above 50 mph, with or with trailering support? I love the system in my current generation truck, It have saved me several times on the freeway where traffic looks like its moving but has stopped. Thank You Censored GM Owner More

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Good experience Bill Norris did a good job selling us the truck - no pressure. I showed up at random, and he explained the features and worked up an offer right the Bill Norris did a good job selling us the truck - no pressure. I showed up at random, and he explained the features and worked up an offer right there. We love the truck! More

by wayne.mcfarland Verified Customer Verified Customer

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Easy purchase Bill Norris made it so easy for me, just picked the car I wanted and the rest was so hassle free. Couldn't of been easier will definitely be back an Bill Norris made it so easy for me, just picked the car I wanted and the rest was so hassle free. Couldn't of been easier will definitely be back and Bill Norris is the best More

by chrisN Verified Customer Verified Customer

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Amazing experience I would recommend working with Bill specifically as he is the reason I would recommend Bob Johnson and why I would come back. He made my car buying ex I would recommend working with Bill specifically as he is the reason I would recommend Bob Johnson and why I would come back. He made my car buying experience stress free during a difficult time. I am so appreciative to have worked with him to get my Acadia. I also love my Acadia and he worked hard to get me the exact one I wanted! More

by ateugeman123 Verified Customer Verified Customer

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Outstanding!Going out of your way to please costumer Hello, I live an hour away from the dealership, I dealt with Bill Norris directly on the phone on buying a used Silverado. He made sure all my quest Hello, I live an hour away from the dealership, I dealt with Bill Norris directly on the phone on buying a used Silverado. He made sure all my questions were answered to the best of his ability. He was open and honest about what he could do for me, and went out of his way to make my experience smooth as possible. He even delivered my vehicle 1 hour away to my doorstep when I had problems trying to schedule pickup. I rate this dealership and sales experience extremely high, and will go back for sure on my next purchase. Thank you and look forward to seeing all of you again.. Roy Fanutti More

by roy.fanutti Verified Customer Verified Customer

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Great service Called for appointment and got one the very next day. Great! The service was completed in a short time and was told where to pick it up outside. Called for appointment and got one the very next day. Great! The service was completed in a short time and was told where to pick it up outside. More

by kpickett5 Verified Customer Verified Customer

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