Grant Jardine

UnProfessional Conduct from Sales Associate Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over t Dear GM Dealer / GM Regional Manager Been a loyal customer for GM for almost 15 years, I have bough 3 Full-Size trucks have spent over $130K over the time span. Went back to GMC, and same dealer where I bought one of them. Just got done with the test drive. Do to a miss under standing regarding the forward-collision system on how it operates and how its tested at this point I ask he he was training on the knowledge of that system as it was newly introduced in the 2020 at this point has been out on the market for several months; Grant storms off from his desk and said he want me gone and doesn't want to work with me yelling it out load as everyone in the show room to hear. I give full credit for Greg stopping on over to see what going on. I explained the situation to him and told that Grant stormed off as I was tried to get information on that feature; as I want to set clear expectations on feature that will cost me $4500 (3400 = Driver Alert 1 + 1100 Driver Alert 2). Now explain this situation to Greg; I stated that latest two time that I am sorry if what I said was incorrectly conveyed. I stated the proper way to deal with difficult customers or an undesirable situation is to excuse you're self and inform your manager or supervisor and do not say anything. I find that large successful grocery store chain the in the local area provides ample training in the realm of "vital conversations training". At this time Greg is willing to still help me as we haven't even gotten to the point of even find-out what the cost yet. Greg came back and introduced another sales associate Bill. Bill walked me though the final steps to give me a final number on the truck. During that process I did find some undesirables in regards the prices they asking for my current Truck. I asked Bill some questions guarding the trade-in value and he informed me on how accidents will effect the trade in and talk about several scenarios and got a lot of good feedback and understanding on that issue. Bill also helped me out understanding some financing options that I currently have with my current truck, and some alternative options. At this point I'm not sure under what conditions the system will engage, above 50 mph, with or with trailering support? I love the system in my current generation truck, It have saved me several times on the freeway where traffic looks like its moving but has stopped. Thank You Censored GM Owner More

Helpful 3

Report | Print

Awesome Experience Grant was fantastic to deal with - super helpful, very patient, and completely answered our questions. Frank in finance was a tremendous help! We hi Grant was fantastic to deal with - super helpful, very patient, and completely answered our questions. Frank in finance was a tremendous help! We highly recommend taking a trip to see Grant at Bob Johnson GMC...super happy that we did! More

by burns47 Verified Customer Verified Customer

Helpful 0

Report | Print

Ease of buying a car Made possible dealing with these two Gentlemen. Highly recommend them in the future.A pleasure working with Grant Jardine and having everything explai Made possible dealing with these two Gentlemen. Highly recommend them in the future.A pleasure working with Grant Jardine and having everything explained. Also with Frank. More

by jimandjoycegagie Verified Customer Verified Customer

Helpful 0

Report | Print

Oil change, tire rotation Not to bad of a wait. Enjoyed talking with Grant and Rich about upcoming options. Loved the smell of popcorn in the showroom. GMC is #1! Not to bad of a wait. Enjoyed talking with Grant and Rich about upcoming options. Loved the smell of popcorn in the showroom. GMC is #1! More

by jfirish7 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Customer Service Grant Jardine was awesome and made my car buying experience stress free. Frank Cassara was extremely helpful and informative on the financial side of Grant Jardine was awesome and made my car buying experience stress free. Frank Cassara was extremely helpful and informative on the financial side of things. More

by stephaniegaffney528 Verified Customer Verified Customer

Helpful 0

Report | Print

Grant was very friendly n accessible Overall I have no complains. Everybody is friendly n address me by my name. The service dept is very good at meeting my car needs every time I visit. Overall I have no complains. Everybody is friendly n address me by my name. The service dept is very good at meeting my car needs every time I visit. More

by sboiano1951 Verified Customer Verified Customer

Helpful 0

Report | Print

Quality people, quality product and quality service! I've said it in other reviews, new name same people. This core group has taken care of me and my family for decades. There's no where else I would tak I've said it in other reviews, new name same people. This core group has taken care of me and my family for decades. There's no where else I would take my business. More

by pusherpro Verified Customer Verified Customer

Helpful 0

Report | Print

New vehicle Our salesman Grant Jardine and the whole Bob Johnson community made the whole vehicle buying experience amazing, fast and easy. Definitely will be b Our salesman Grant Jardine and the whole Bob Johnson community made the whole vehicle buying experience amazing, fast and easy. Definitely will be back when it’s time to trade our Malibu in. Excited to be apart of the Bob Johnson family. More

by krosenberg82 Verified Customer Verified Customer

Helpful 0

Report | Print

Awesome salesman Grant Jardine. He made the whole car buying experience the greatest . I will recommend everyone to go see Grant Jardine when they need or wan salesman Grant Jardine. He made the whole car buying experience the greatest . I will recommend everyone to go see Grant Jardine when they need or want a car More

by tjardine0 Verified Customer Verified Customer

Helpful 0

Report | Print

FANTASTIC! I am always impressed with the friendliness of these folks. They always take the time to go the extra mile and are always very professional. It's a pl I am always impressed with the friendliness of these folks. They always take the time to go the extra mile and are always very professional. It's a pleasure to business with them. More

by willym65 Verified Customer Verified Customer

Helpful 0

Report | Print