Bill Winter

Do not fall for the response they leave on your review to call the manager because he won't answer OR CALL YOU BACK!! My review disappeared. DO NOT BUY A VEHICLE FROM THIS PLACE & although clearly most call the manager because he won't answer OR CALL YOU BACK!! My review disappeared. DO NOT BUY A VEHICLE FROM THIS PLACE & although clearly most of the issue is the default of the car, the communication and professionalism from the dealership is absolutely childish and unbelievable Got a hybrid jeep here, not even a year old. Several recalls, very unsafe (using words like fire and catastrophic). Along with the recalls, several other issues with the car (shut off on my husband as he was pulling in traffic, service 4wd, take a turn and RPMs go up to red, and countless other issues). I reached out to them now for months about this car. Was told I needed to reach out to Jeep, Jeep tells me I needed to reach out to Stellantis, Stellantis tells me to reach out to dealership. I text, I call, I get absolutely no response. Hung up on after expressing my frustration to the sales manager (after he didn’t call me back twice). I then call the general manager LAST Monday- no response, no return call. Call again "he's on vacation". Ok I will leave a note for him to call you. It has now been an entire week and now another phone call not returned from BILL the GENERAL MANAGER. I have 2 small children that I cannot put in a brand new car that has several safety issues only to be told “we can’t do anything for you” or “you’re going to lose a lot of money if we get you into a different car” I pay $400 a month and can only use half of the power source now for months (recall says I cannot plug it in- it’s a hybrid). No one wants to help, they just want your money and will ignore your calls (and hang up on you). While I understand this is a lease, the lack of compassion, communication, help, or even lending a loaner car is beyond frustrating. I feel like I have been lied to this entire time, only because they are still getting my money. They keep pointing the finger at everyone else but themselves. More

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My experience was great. I am very pleased with my new jeep…love it! Done I am very pleased with my new jeep…love it! Done More

by googspsu Verified Customer Verified Customer

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I am a repeat customer and love the dealership-highly recommend to others for their car buying needs. recommend to others for their car buying needs. More

by erinfrohnhofer Verified Customer Verified Customer

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Have several back-to-back emails from Taylor. You lied, Have emailed she'll only run 2 inquiries, Well what did you do? PLUS still to date, she RUNS and HIDES the other way you shady Clown. She You lied, Have emailed she'll only run 2 inquiries, Well what did you do? PLUS still to date, she RUNS and HIDES the other way you shady Clown. She in fact, took our personal info that she wanted so badly in the morning, Only to FAIL to acknowledge or let people know the status! Guess what, we'll use your email on a Federal Civil Suit against you. Charlie only responds or talks to you when he sees fit. More

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I purchased a 2019 Ford Explorer in January for $35,000 we drove it off the lot that night with an error on the dash stating the tires were low we went back in and told the salesman and he said to call in we drove it off the lot that night with an error on the dash stating the tires were low we went back in and told the salesman and he said to call in the morning and he would have it taken care of we called we were unable to get a hold of him I took it in for service and they told me that the three tires were leaking and they were not covered therefore I would be charged $140 to have these repaired I feel they should be inspecting the vehicles prior to sending customers home with an adequate tires I will never purchase another vehicle at this dealership and will not recommend also was told this vehicle had a DVD player in it however it did not come with a remote and they refused to rectify the situation however they advertised as though it came with a working DVD player I called multiple times was never given a callback and no one was able to help me very disappointed will not return More

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Treated fairly. Recommend Charlie Shaver was a great sales person. Had to take back for an update and service Dept was just as nice! sales person. Had to take back for an update and service Dept was just as nice! More

by SUSIESPOTS Verified Customer Verified Customer

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On Monday, July 26th I financed a 2019 Jeep Wrangler. This deal was made through your salesman, Mitch. Upon taking possession of the vehicle, I discovered that it was not only uninspected and unserviced This deal was made through your salesman, Mitch. Upon taking possession of the vehicle, I discovered that it was not only uninspected and unserviced by your team-- key features were also non-functional due to being completely broken. I asked Mitch to show myself and my partner how to remove the rag top-- he stated he didn't know how and that he would ask someone from the garage to help. He came back once papers were signed and advised that no one was available to show me and that I can just 'youtube' it. I entered the vehicle to drive off the lot and noticed the change oil light was on and that the inspections and emissions had expired in June. I went back into the dealership to speak with Mitch about this and he stated that the garage just didn't put the stickers on and I can come back tomorrow and that it had been inspected. Once the vehicle was at my home, I attempted to remove the ragtop and discovered the top rails that permit the top to slide were completely broken off. I took pictures of the damage and found the pieces wedged partly under the back seat. I returned this vehicle the next day and spoke with the service manager who stated that no, the car hadn't been inspected when it was sold. This is remarkably concerning and when my partner and I came back to speak with the service manager and Mitch we received a plethora of excuses in regard to this matter, one being that it was a combination of a new salesman and sales manager that lead to this occurring-- but I'm well aware that Mitch worked for Day Subaru prior to starting his career at this dealership. I also feel like I have been lied to about the safety and condition this Jeep is in. I sincerely hope that South Hills Jeep Chrysler Dodge does not practice selling/financing uninspected vehicles and that your staff is well aware of what Pennsylvania law requires of road-worthy vehicles. When I emailed my concern to general manager Bill Winter on August 7th, I received no reply. I love my new Jeep but my experience with South Hill Jeep has been terrible and I would not only never want to return there but would actively deter any friends, family, or acquaintances from shopping there. More

by Td86 Verified Customer Verified Customer

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They are very responsive to my needs and find vehicles in the system. Also they watch and make sure I get all the current incentives. the system. Also they watch and make sure I get all the current incentives. More

by Rickck.diffendal Verified Customer Verified Customer

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The salesman Charlie was very knowledgeable and had a very positive approach. The trade value of my car was a very competitive offer. The deal was very clear and was easy. very positive approach. The trade value of my car was a very competitive offer. The deal was very clear and was easy. More

by 4donmc Verified Customer Verified Customer

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The dealership is great. They were handcuffed by Chrysler’s greed in “just in time” parts delivery. I waited six months for a car. Despite all of us questioning when the car would be ready, Chrysler Chrysler’s greed in “just in time” parts delivery. I waited six months for a car. Despite all of us questioning when the car would be ready, Chrysler lied. There was an app to see where the car was in production. Chrysler eliminated the data base for customers. More

by athomascooper Verified Customer Verified Customer

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