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Billy Herbert
198 Reviews
Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.
Read moreIndustry Experience
25 yrs, 6 mos
Languages Spoken
English
198 Reviews
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198 Reviews of Billy Herbert
May 06, 2024
Love the atmosphere, quality of service and my salesperson! This is second car we have purchased from this dealership. salesperson! This is second car we have purchased from this dealership. More
by Lindabj
Other Employees Tagged: Sonya West, Andrew Saenz , Chris Veninga
May 05, 2024
From the moment you arrive and exit your car someone is there to greet you and assist you. The staff as a team is always there to assist you. Even though they didn’t have a loaner vehicle for me to use , t there to greet you and assist you. The staff as a team is always there to assist you. Even though they didn’t have a loaner vehicle for me to use , they kept me updated on the status of the work being done. The waiting area was very clean so it wasn’t so bad to sit and wait. They returned my vehicle clean on the outside maybe next time they will vacuum it out also. Overall, I was completely satisfied. More
by Kmjohnson03
May 02, 2024
I have been owning BMW's for the pass 20 years and for the particular BMW I currently own the dealership never have the tires in stock. So, when I approached the service officer. I stated, if you don't h the particular BMW I currently own the dealership never have the tires in stock. So, when I approached the service officer. I stated, if you don't have the tire in stock could you please put me in a rental so I can proceed on my journey because it's my lady and I anniversary. That's when the problem began. The service guy stated don't pressure me. I stated, excuse me and I began to explain about the tires for my car etc. His service was Absolutely Horrible! I tried to explain to him the brand and size etc. He refused stated I have to go see myself aggressive. Then he offered to comp me a tire I didn't won't just so he didn't have to provide a rental car etc. He did end up having to order the tire just like I was trying to explain to him in the beginning. He attitude was beyond reproach! In the end, I believe he realized his behavior was unacceptable and offered me free oil changes for the next three years. However, first impressions is everything. I would NEVER attend this dealership again nor would I recommend it to anyone. I travel all over the country for my work and have attended many different BMW service departments. By far, this experience was The Worst! More
by Shaquille
Other Employees Tagged: Billy Herbert - Should find another line of work.
April 29, 2024
The Dealership as a whole has no equal in this area. Great facility throughout. I switched from Mercedes because of the service. I have not been disappointed.. I thank the service department is second t Great facility throughout. I switched from Mercedes because of the service. I have not been disappointed.. I thank the service department is second to none. They are professional, extremely knowledgeable and and take care of everything.. If I have a problem, it would be with the sales management. I don’t believe their business model is competitive with the other BMW dealers in NO and Mobile and I recently turned down an offer to trade my BMW and buy a new model. So if I have too I will buy somewhere else and bring here for service. Hope that doesn’t happen but for now I can’t get on the same page with them.In closing BMW is a great product. More
by Winfield
Other Employees Tagged: Andrew Saenz , Avery Cooper, David Bowen- Outstanding
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