
Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.
Read moreDealership Experience
12 yrs, 5 mos
Industry Experience
23 yrs, 4 mos
Specialties & Trainings
ADP SOFTWARE TRAINING
MASTER CERTIFIED BY MAZDA NORTH AMERICA
206 Reviews
Write a Review206 Reviews of Billy Shields
March 08, 2025
Excellent people…excellent service ! ! The way it should be !! You’ve served me well over the years !! ! The way it should be !! You’ve served me well over the years !! More
Other Employees Tagged: Chris Howard, Maritza Hererra, Danny Nguyen
March 02, 2025
I would like to thank David and all those that helped us at the dealership with the purchase of our new car. David was attentive and patient with us and made sure all our needs were met. He even went as far at the dealership with the purchase of our new car. David was attentive and patient with us and made sure all our needs were met. He even went as far as taking care of certain things in advance to save us time as well. Seriously couldn’t thank him enough. More
Other Employees Tagged: Grant Salge, Khanh Ho, Jaik Willmon, Julian Gonzalez, Vanessa Solis, Shay Briggs , David Renard
January 30, 2025
Was waiting for a vehicle to be delivered and Garrett was informative and helpful through the whole process. I appreciate the atmosphere of the dealership and the friendly staff. Everyone I passed by was che informative and helpful through the whole process. I appreciate the atmosphere of the dealership and the friendly staff. Everyone I passed by was cheerful and gave good vibes. Didn't get a bad impression once. That type of top tier experience is why I continue to buy from Mazda/Nissan of Elk Grove. More
Other Employees Tagged: Garrett Oxnaes, Grant Salge , Kim G
January 30, 2025
I bought 3 cars from Mazda of Elk Grove, I had nothing but excellent experience each time, very friendly staff, Garrett was awesome, he is very professional and knowledgable, he even gave my kiddo some pr but excellent experience each time, very friendly staff, Garrett was awesome, he is very professional and knowledgable, he even gave my kiddo some pretzels and made her feel special!! thank you Garrett!! More
Other Employees Tagged: Garrett Oxnaes, Grant Salge
January 30, 2025
Eric did a great job for us on a new CX-5. Was a good experience from beginning to end. Enjoyed working with Eric and the rest of the team. An outstanding dealership! Was a good experience from beginning to end. Enjoyed working with Eric and the rest of the team. An outstanding dealership! More
Other Employees Tagged: Eric Fernandez Cervantes, Ovais Mughal
January 16, 2025
The extra amenities like snacks, drinks, and free car washes with the purchase of a new vehicle make Mazda feel just a little nicer than other dealerships. washes with the purchase of a new vehicle make Mazda feel just a little nicer than other dealerships. More
Other Employees Tagged: Garrett Oxnaes, Chris Howard, Danny Nguyen
November 01, 2024
Great service friendly staff. The process was seamless. I recommend this dealer if you want quality mazda service. The process was seamless. I recommend this dealer if you want quality mazda service. More
Other Employees Tagged: Jaik Willmon, Chris Howard, Maritza Padilla, Maritza Hererra, Bill Thiessen, Fang Yang, Kao Chao , CLAYTON KROPP, Ruben Rodriguez
September 26, 2024
I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how I’m being treated and taking care of like a family Mazda Elk Grove because I do like how I’m being treated and taking care of like a family More
Other Employees Tagged: Chris Howard, Maritza Padilla, Maritza Hererra, Danny Nguyen, Kao Chao
August 19, 2024
excelente person he always helped me to make sure I got the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me the was khan. That’s why I went back to get my second car. And I was hoping khan can help me again and he was. For me that was blessing day that he was Available thank you very much khan. And personal tha was workin that day and More
Other Employees Tagged: Khanh Ho, Danny Nguyen
June 09, 2024
I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the work. More
Other Employees Tagged: Chris Howard

