Billy Shields
Billy Shields at Mazda of Elk Grove
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Billy Shields

Service Manager

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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5.0
206 Reviews

Started in service back in 2002 working as a service writer for our family business Shields Automotive. Started my dealership career in 2012 selling parts and moved back to the service department in late 2015. My favorite part about my Job is to genuinely make peoples experience great when the need for service or repair comes around.

Dealership Experience

12 yrs, 5 mos

Industry Experience

23 yrs, 4 mos

Specialties & Trainings

ADP SOFTWARE TRAINING

MASTER CERTIFIED BY MAZDA NORTH AMERICA

5.0

206 Reviews

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206 Reviews of Billy Shields

March 08, 2025

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Employee Rating

Excellent people…excellent service ! ! The way it should be !! You’ve served me well over the years !! More

by Gasman
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Mazda of Elk Grove responded

Thank you so much for the kind words! We are so glad you had a great experience with us. We appreciate your business and wish you many happy miles ahead!

March 02, 2025

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I would like to thank David and all those that helped us at the dealership with the purchase of our new car. David was attentive and patient with us and made sure all our needs were met. He even went as far More

by Detailman
Sales Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Mazda of Elk Grove responded

Thank you so much for your thoughtful review! We're thrilled to hear that David and the team made your car-buying experience a positive one. It’s great to know that David was attentive and patient, ensuring all your needs were met and going the extra mile to save you time. We truly appreciate your kind words, and we're grateful for the opportunity to assist you.

January 30, 2025

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Was waiting for a vehicle to be delivered and Garrett was informative and helpful through the whole process. I appreciate the atmosphere of the dealership and the friendly staff. Everyone I passed by was che More

by KajDaGuy
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge , Kim G

Jan 31, 2025

Mazda of Elk Grove responded

Thank you so much for your kind words! We’re so glad to hear that Garrett was able to keep you informed and make the delivery process smooth. It’s great to know the positive energy of the dealership stood out to you as well—our team works hard to create a welcoming environment. We truly appreciate your loyalty, and we look forward to continuing to provide you with top-tier experiences for years to come!

January 30, 2025

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I bought 3 cars from Mazda of Elk Grove, I had nothing but excellent experience each time, very friendly staff, Garrett was awesome, he is very professional and knowledgable, he even gave my kiddo some pr More

by Sunbutterfly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Garrett Oxnaes, Grant Salge

Jan 31, 2025

Mazda of Elk Grove responded

Thank you so much for your continued trust in Mazda of Elk Grove! We’re thrilled to hear you’ve had excellent experiences with us each time. Garrett truly is a standout, and we're so glad he made both you and your kiddo feel special during the process. We’ll be sure to pass along your kind words to him. Thanks again for choosing us, and we look forward to serving you again in the future!

January 30, 2025

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Eric did a great job for us on a new CX-5. Was a good experience from beginning to end. Enjoyed working with Eric and the rest of the team. An outstanding dealership! More

by slomo36
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re so glad to hear that Eric made your Mazda CX-5 purchase a smooth and enjoyable process. It’s great to know that you had a positive experience with the whole team. We really appreciate your kind words and are thrilled to be considered an outstanding dealership. Enjoy your new car, and we look forward to seeing you again!

January 16, 2025

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The extra amenities like snacks, drinks, and free car washes with the purchase of a new vehicle make Mazda feel just a little nicer than other dealerships. More

by Repeat customer
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Recommend Dealer
Yes
Jan 16, 2025

Mazda of Elk Grove responded

Thank you for your feedback! Your satisfaction means the world to us, and we’re thrilled that these little touches made your visit stand out. Thank you for choosing Mazda of Elk Grove, and we hope to see you again soon!

November 01, 2024

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Great service friendly staff. The process was seamless. I recommend this dealer if you want quality mazda service. More

by kenny5181
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Recommend Dealer
Yes
Nov 04, 2024

Mazda of Elk Grove responded

Thank you so much for the 5-star review! We appreciate your kind words and your trust in us! We look forward to being here for all your vehicle needs.

September 26, 2024

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I work at a dealership, but I choose to take my car to Mazda Elk Grove because I do like how I’m being treated and taking care of like a family More

by MohMossa
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Recommend Dealer
Yes
Sep 27, 2024

Mazda of Elk Grove responded

Thank you so much for sharing your experience! It means a lot to us that, even as someone who works in the industry, you choose Mazda Elk Grove for your vehicle’s care. We’re thrilled to hear that you feel like family here—that’s exactly the experience we strive to provide! We look forward to continuing to take great care of you and your car for years to come!

August 19, 2024

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excelente person he always helped me to make sure I got the right deal wherever cuestión the I have he always having the Answer. This is my second car from that location. The first car the person helped me More

by Franciscojrenteria
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Danny Nguyen

Aug 19, 2024

Mazda of Elk Grove responded

Francisco, Thank you so much for taking the time to share your amazing experience working with Khanh! He really is one of the best and we're so fortunate to have him on our team! We truly appreciate your loyal patronage and look forward to being here for all your vehicle needs!

June 09, 2024

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I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor More

by clavenna
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

Jun 10, 2024

Mazda of Elk Grove responded

Thank you so much for your kind words! Nothing makes us happier than knowing Chris and Billy have delivered exceptional service to you and your vehicle. We look forward to the next time we can assist you!

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