Vanessa Solis

Vanessa and Ovais were great! Vanessa’s knowledge of the vehicles and her great customer service made the entire experience very welcoming! I felt heard and understood and left wi Vanessa’s knowledge of the vehicles and her great customer service made the entire experience very welcoming! I felt heard and understood and left with the biggest smile and new big girl car! Thank you so much to everyone who helped! I will definitely recommend Vanessa and the team to family and friends! Go Mazda! More

by Kedina.monroe9 Verified Customer Verified Customer

Report | Print

Best experience at a dealer ever. Absolutely no pressure to buy and I left with a great deal. Got the family treatment which made a usual anxiety inducing experience a little more smo Absolutely no pressure to buy and I left with a great deal. Got the family treatment which made a usual anxiety inducing experience a little more smooth. Would 100% recommend to family and friends. More

by marielag4697 Verified Customer Verified Customer

Report | Print

Fred and Vanessa were excellent and worked with us and made the experience enjoyable. Thank you made the experience enjoyable. Thank you More

by chernandez900 Verified Customer Verified Customer

Report | Print

I’ve experienced nothing but the absolute best here at elk Grove Mazda I dealt with Vanesa in Sales. She is an amazing person extremely nice and very thorough, she was very polite and understanding and li elk Grove Mazda I dealt with Vanesa in Sales. She is an amazing person extremely nice and very thorough, she was very polite and understanding and listened to me of what my wants and needs were when I came looking for a vehicle. She was not pushing at all. She was very transparent. The moment I walked in she helped me she even responds to text messages when she’s not at work regarding concerns or things that I’m hoping to get on my car she does not ignore you and she’s always extremely professional the manager Shea. She was outstanding. She helped me with a concern. I had shortly after I bought the car and it was handled correctly. No questions asked finance is also amazing. Everybody at this dealership has been great service department. Brianna and service is absolutely amazing. Also, thank you for the help and treating me like family. More

Report | Print

Vanessa is an excellent sales person, friendly and she cancelled her off day to help me with the car. Seeing such dedication makes you believe in brand value and good people working in dealership. Also tr cancelled her off day to help me with the car. Seeing such dedication makes you believe in brand value and good people working in dealership. Also trade-in experience was not that great, felt as if taken advantage of because I came to purchase car by driving 100miles from my residence and the finance person knew I will sell at little less cost. Not good on the trade in part. Having said that , bad experience in trade in section but excellent experience working with Vanessa on new car purchase. Go and ask for Vanessa to buy your car and avoid trade-in or get price confirmation first before going in or else the trade in team tries to take advantage of customer. More

by gafoor.ag Verified Customer Verified Customer

Report | Print

Staff very friendly and knowledgeable. Courteous to time constraints and worked to beat offer from another dealership. Thank you! Courteous to time constraints and worked to beat offer from another dealership. Thank you! More

by caseymedlock Verified Customer Verified Customer

Report | Print

I was able to find the perfect car for my family and they made the buying process easy and fast! 10/10 would recommend to anyone! made the buying process easy and fast! 10/10 would recommend to anyone! More

by Daniel Verified Customer Verified Customer

Report | Print

Adrian was very helpful and got me the vehicle I wanted with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. with all the right features! Vanessa took super cute pictures of me in the vehicle that I could share with friends and family. More

Report | Print

Worst experience I have ever had with a dealership. Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my com Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my complaint. He was pleasant to talk to and said he would look into my concerns. I have not heard back from him yet. Dashboard warning light was on at time vehicle was turned over to buyer (after transaction was completed) was told by salesman (Christian) and second salesperson (Veronica) that the vehicle had been washed and moisture caused a false reading (2 weeks later and has not reset. The car play did not function and we were told by the sales person that it would work if a different type of cord (not available at time of transaction) was used. After several attempts it still does not work. Unauthorized items were added to the final written billing (that we had previously declined) in an obvious act of deception that we caught and was finally removed after bickering for over an hour. Due to the fact we were not financing this vehicle it took four additional days to take delivery after we were originally told it would take a couple of hours by the salesman (later after the money was wired the finance manager said it could take 4 or 5 days). Lies, subterfuge, concealment and various employees conspiring to deceive the buyer. More

by LARE50 Verified Customer Verified Customer

Report | Print

This isn't our first time buying from Mazda of Elk Grove and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure and it won't be the last! There is a reason why we keep coming back. The knowledge, service, and amazing staff make it a very enjoyable and pressure free buying experience. I wasn't planning to buy a new car this time (I actually brought a friend to look at cars!), but I immediately fell in love with the CX-50 Hybrid. Right away Shay and Vanessa brought out the car for me to test drive. I ended up buying it after receiving an amazing trade in for my 2018 CX-5. Throughout the process, Vanessa and Shay (the dream team) were very attentive, honest, fun and patiently answered all of our questions. They both went above and beyond to make sure I was comfortable with everything. Ovais from the finance Dept was also great, he was prepared and ready to go by the time we sat down with him to sign. The whole process really was fast and seamless and I couldn't be happier. More

Report | Print