Bishoy Mikhail | Page 14

The service department went out of their way to ensure i was satisfied with my experience was satisfied with my experience More

by DELEONJOVAN Verified Customer Verified Customer

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DO NOT GO TO THIS DEALERSHIP! !! DO NOT PURCHASE THE OIL/SERVICE PACKAGE. DO NOT PURCHASE THE TIRE & WHEEL PACKAGE. This is by far the WORST service department I have ever dea !! DO NOT PURCHASE THE OIL/SERVICE PACKAGE. DO NOT PURCHASE THE TIRE & WHEEL PACKAGE. This is by far the WORST service department I have ever dealt with. I purchased a brand new Rocky Ridge 1500 from them two years ago, and from the very beginning it’s been nothing but problems. The first time I brought it in, it was for an oil change (which was supposed to be covered under the oil package I purchased), plus a loose headliner and Uconnect issues. They tried to charge me for the oil change despite the package. Right after the oil change — literally within 10 minutes of leaving — my AC compressor locked up, coolant and oil spilled everywhere, and I was stranded. They eventually fixed that, along with the headliner (again)… but within TWO DAYS, the headliner came loose again. Then I noticed paint bubbling on the hood and bumpers. They agreed to paint the hood but refused to do the bumpers, saying Rocky Ridge would cover them — and I would have to find my own body shop. Since then, I’ve had to bring my truck in MULTIPLE times for the same headliner and Uconnect problems, and I still have the same issues. I also had a scratched rim. Even though I paid $2,200 for the Tire & Wheel Package, they told me it only covers $50 of the repair — and charged me $150 out of pocket. My service advisor, Bishoy, never returned calls or texts with updates. He told me a month ago that he submitted a warranty claim to Rocky Ridge regarding the lights — I called Rocky Ridge myself, and they confirmed they never received anything from the dealership. When you call to ask for a manager they never answer or return calls. After 4–6 attempts, they still haven’t fixed my headliner, Uconnect, or lights. This dealership has wasted my time, my money, and my patience. I regret ever purchasing from them, and I will never recommend them to anyone. More

by petergiza Verified Customer Verified Customer

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Too expensive. Double what I paid in the past. I'll find a new dealer Expensive Double what I paid in the past. I'll find a new dealer Expensive More

by ralandsan Verified Customer Verified Customer

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The staff is excellent and the facility very comfortable. Nice coffee station. Very personal friendly service. Nice coffee station. Very personal friendly service. More

by matt.monteleone Verified Customer Verified Customer

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Gracias por su atención y soy fan a su equipo No cambien con mucho cariño Leo cambien con mucho cariño Leo More

by ricartleodany Verified Customer Verified Customer

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El servicio que ofrecen es bueno ya que hicieron más de lo que yo esperaba gracias lo que yo esperaba gracias More

by Carlos Ruiz Verified Customer Verified Customer

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Everyone from when I arrived to when Inleft and in between. Friendly professional and knowledgeable. Great service. Bishoy is top notch in customer service between. Friendly professional and knowledgeable. Great service. Bishoy is top notch in customer service More

by lisacontact Verified Customer Verified Customer

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Excellent i recommend, good service , attention, friendly, funny, versatile and etc. 100 % guaranteed in all departments friendly, funny, versatile and etc. 100 % guaranteed in all departments More

by c.damiron Verified Customer Verified Customer

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I was greeted quickly and taken care of right away. Everyone was very professional and friendly. Everyone was very professional and friendly. More

by GLW3275 Verified Customer Verified Customer

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Couldn't get in contact with the service dept even tho atleast 5 messages were left in a 2 week span..actually considered calling local cops and report it stolen but didnt knowing that was crazy...actuall atleast 5 messages were left in a 2 week span..actually considered calling local cops and report it stolen but didnt knowing that was crazy...actually only thing crazy would be coming back to this dealer ever again....VERY UNACCEPTABLE AS ITS A WORK VAN . And the lady that took my message multiple times has the same issue as the rest of the service dept More

by robbyd16a1 Verified Customer Verified Customer

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