Blanca Baez

Unfortunately i was lied to about receiving new tires with the $4,700 reondintioning fee, i asked what the fee was and was advised by bianca it was for a 172 point inspection that would update my windsh with the $4,700 reondintioning fee, i asked what the fee was and was advised by bianca it was for a 172 point inspection that would update my windshield if it was chipped and new tires and anything else needed for the vehicle to meet the big star cadillac standards and 172 point inspection, the windshield was changed but my escalade was returned to me with the same worn tires that i originally obtained the lease in november of 2022 with 63,000 miles on them now and clearly visible even from afar and bianca did advise me tuesday and wednesday afternoon she would call me back to resolve issue possibly having a local cadillac dealership do the replacement of the tires but has not reached back since or answered calls or messages since mr dean that picked up my escalade and dropped it back off is a witness to the tires and situation and was as surprised as i was to see the vehicle returned with the same tires that are visibly worn and just feel very dissapointed about this situation bianca changed my great experience i had with the initial salesperson from you guys when i obtained my lease to now that she could have avoided this incovenience for me by providing false information and avoiding to resolve the issue to make it worse i called today asking to speak to GM mike pearce and was unable to be contacted and a service supervisor by the name of vinnie contacted me back adivising they felt the tires did not to be changed after their 172 point inspection but mr dean who seems to be an honest invidual can attest to the condition of the tires that my escalade was returned with and mr vinnies only attempt to resolve the issue was for me to take and send a picture to bianca wwith a quarter in the thread to see the thread lifetime on these tires with 63,000 miles and well which she has not responded since yesterday or today i admit i was very satisfied with my initial lease with bigstar cadillac but bianca and mr vinnie drastically changed my opinion with no effort or empathy or even an apology as to providing me with false information which mr dean a more honest big star cadillac employee can attest to what im stating is true More

by Peco1117 Verified Customer Verified Customer

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Blanca Báez was amazing from the very first phone call we had. In our first call I told her exactly which Escalade I wanted and she went above and beyond to get it for me. She remained in constant communicat had. In our first call I told her exactly which Escalade I wanted and she went above and beyond to get it for me. She remained in constant communication with my throughout the entire process and made delivered the vehicle to my driveway on short notice. Blanca is a rockstar and I’ll refer her to any of my network because they will be in amazing hands. More

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had an outstanding experience working with Mark when purchasing my Escalade IQ. From start to finish, Mark was professional, knowledgeable, and genuinely focused on making sure I was comfortable and con purchasing my Escalade IQ. From start to finish, Mark was professional, knowledgeable, and genuinely focused on making sure I was comfortable and confident in my decision—not just making a sale. He took the time to walk me through every detail of the vehicle, answered all my questions clearly, and made what can be a stressful process feel smooth and enjoyable. Marc was transparent, responsive, and never pushy, which I truly appreciated. His attention to detail and respect for my time really set him apart. If you’re looking for a salesperson who is honest, patient, and truly knows their product, Mark is your guy. I couldn’t be happier with my Escalade IQ or the experience overall. Highly recommend! More

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Dealership sold me an XT5 2025 vehicle with very worn-out tires. Not happy customer worn-out tires. Not happy customer More

by edithcordero21 Verified Customer Verified Customer

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Mark was great assistance during delivery. It was stress free purchase process. Thank you Big Star Team. It was stress free purchase process. Thank you Big Star Team. More

by ADN99 Verified Customer Verified Customer

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Very nice people but I 100% recommend Blanca she was AMAZING get with her for any of your car needs she really did everything in her power to get me my dream car!! AMAZING get with her for any of your car needs she really did everything in her power to get me my dream car!! More

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“Excellent service! !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, !!!!! Blanca was the best!!!! An exciting and caring person all in one!!! She was a great, great, great person that made my buying experience smooth, fun, and completely stress-free. She truly went above and beyond to make sure I got exactly what I wanted and understood every step of the process. If you’re looking for someone who genuinely cares and makes you feel confident about your purchase, Blanca is the one to see! I can’t thank her enough for turning what can be a stressful process into such a positive and exciting experience.” More

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Blanca made this experience so quick and easy ! Would 100% recommend, gets you in and out with what you want ! Would 100% recommend, gets you in and out with what you want ! More

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Blanca was very helpful throughout the entire process, she got me in and out the door with a new car! she got me in and out the door with a new car! More

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He was very patient with me. He did not rush me let me take my time and pick out the car I wanted I test drove four different model cars. He did not rush me let me take my time and pick out the car I wanted I test drove four different model cars. More

by MELISSAWILKINS10 Verified Customer Verified Customer

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