Kelly Wilson

This was our first time visiting Big Star Cadillac, Mark Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some tim Mauricio made the experience smooth and stress free. We went in to see a used vehicle, and he had it ready for us. After looking for quite some time and seeing very dirty vehicles this was a nice treat. Everyone that we dealt with at Big Star Cadillac was warm and welcoming. Also, a shout out to Kelly in finance. We will contact Mark again if we are in the market. More

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Beautiful building, very friendly staff, amazing customer service.Easy process to buy my dream car, Love it! service.Easy process to buy my dream car, Love it! More

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Big Star Cadillac has always provided elite customer support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make thi support. Mike Pierce and his dedicated support team have always gone beyond standard expectations. They’ve always stepped up to the plate to make things easier for us, especially when our Lyriq was involved in an accident. 360 concierge delivery throughout every point of contact from when we call, text or walk in the door to delivery of our vehicles. Thanks for everything Mike! More

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The whole staff at Big Star Cadillac is World Class. Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pricing is easy and transparent. The pick up and delivery team is so polite and helpful. This is our 4th new Cadillac and we love the Lyriq! Mike Pierce and Amie and Isaiah are all very willing to help and easy to reach. Great experience. I recommend to everyone wanting a great vehicle and World class service. More

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Weim head made it a smooth process and great experience! I will always use her for future needs! Overall great experience as a whole! I will always use her for future needs! Overall great experience as a whole! More

by jamendez33 Verified Customer Verified Customer

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Exceptional service and straight forward and transparent to our delivery process thanks again we will come back again to our delivery process thanks again we will come back again More

by markm7520 Verified Customer Verified Customer

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Mark was great assistance during delivery. It was stress free purchase process. Thank you Big Star Team. It was stress free purchase process. Thank you Big Star Team. More

by ADN99 Verified Customer Verified Customer

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Mark and Kelly were excellent to work with it. They worked with me to get a deal I hoped for while going above and beyond to ensure we maintained great communication and attention to detail. ultim They worked with me to get a deal I hoped for while going above and beyond to ensure we maintained great communication and attention to detail. ultimately these attributes were critical for allowing me to close a deal with this dealership, even though it was not in my major metropolitan area. They delivered the vehicle to me and helped rectify small issues that arose a long way. All in all this was an excellent experience and I’m grateful to have worked with this team and Mark. More

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George Castillo was very responsive and easy to work with. The team took great care of me as I drove from Michigan to complete my vehicle purchase. with. The team took great care of me as I drove from Michigan to complete my vehicle purchase. More

by Bobby Jefferson Verified Customer Verified Customer

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I had a great experience buying from Big Star. Mark answered all my questions and gave me everything I asked for through the negotiation. I drove over 100 miles and passed 5 other Cadillac dealers Mark answered all my questions and gave me everything I asked for through the negotiation. I drove over 100 miles and passed 5 other Cadillac dealers to do business with Mark and Big Star. More

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