Kelly Wilson

AFFILIATE: KEVIN SONNIER, KELLY WILSON, WIEM MICHELLE HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was mean HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was meant to be a brand new luxury vehicle from a prestigious car brand. It's important to note my background—I am a refugee who has endured many hardships to reach where I am today. I'm grateful to be in a position where I can fulfill my lifelong dream of purchasing a car. My english is not great, so I have my daughter help me translate. I wish to share my story to prevent others from falling into the same trap and buying a car from these unscrupulous individuals. After having the car for a week, I noticed a defect: the left side of the bumper protruded from the quarter panel, unlike the other side. I have included images to this post. The last photo shows the right side, which is how it is normally supposed to be like. Whether or not the dealership was aware of this factory defect, they still sold the car. When I brought it to their attention, they refused to apologize or attempt to rectify the situation. Understandably, I was upset. When one spends more than $110k on a product, they expect both the product itself and the service to be of high quality. Unfortunately, the staff at Big Star Cadillac showed no shame in disrespecting their customers and avoiding any direct confrontation. Upon discovering the defect, I scheduled an appointment with the dealership, driving nearly an hour to Friendswood where it's located. However, I was denied a meeting with the General Sales Manager, Kevin Sonnier. Instead, I had to communicate through a receptionist who relayed a short note to the manager. Subsequently, a sales manager named Kelly Wilson approached me. It was evident that Kevin did not wish to meet with me. I made three attempts to visit this dealership to address the issue, resulting in over 200 miles of gas, tolls, and wasted time dealing with unhelpful staff. Kelly Wilson's response was dismissive. He repeatedly advised me to return home and wait for them to contact me after consulting with the factory. However, I received no such call. When I followed up, I was met with excuses, and Kelly brushed off my concerns, claiming the issue was normal and they couldn't do anything about it. For the past three weeks, I've been trying to get a resolution from them, only to be met with generic responses denying any responsibility. I eventually contacted Daniel Wood, the Service Drive Manager, but found him unhelpful. It seemed like nobody wanted to take responsibility, as they kept redirecting me to different staff members, hoping I would give up. Lastly, I want to address Wiem Michelle Head, who promised me floor mats and two years of service/maintenance. Before leaving the dealership, I inquired about the floor mats, and she assured me they had placed an order. However, I have yet to receive any updates, and Wiem Michelle is now avoiding my calls and messages. I later discovered that this promise wasn't included in the contract, but they failed to mention this earlier. As a non-English-speaking customer, I feel they took advantage of me and acted unethically to deceive me. In conclusion, my experience with Big Star Cadillac has been nothing short of disappointing and frustrating. I expected better treatment and service from a reputed dealership. However, the lack of accountability, dismissive attitudes, and broken promises have left me disillusioned. It's disheartening to see how language barriers were exploited to take advantage of me and others in similar situations. No one should have to endure such mistreatment, especially when making significant investments. I am still pursuing this matter. I have contacted the factory directly and await their response. As for the staff members, I will be making sure to contact Cadillac representatives and General Motors Headquarters about all of this. More

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Fred greeted us on the lot. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. From the moment we got there, he was informative and helpful. He answered our questions, and was friendly and up front, without pressuring us. More

by robinwilson.12 Verified Customer Verified Customer

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I had a great experience. Everyone I dealt with went above and beyond my expectations. Everyone I dealt with went above and beyond my expectations. More

by auroraruiz89 Verified Customer Verified Customer

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Everyone was very kind and knew what they were doing. This was one of my very best car buying experiences. From the sales to the financing, all in all, the process was very easy. This was one of my very best car buying experiences. From the sales to the financing, all in all, the process was very easy. More

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I had an extremely pleasant experience at Big Star Cadillac purchasing my first car!! Benito was very professional, honest and a pleasure to work with. He took the time to listen to my needs and conce Cadillac purchasing my first car!! Benito was very professional, honest and a pleasure to work with. He took the time to listen to my needs and concerns and never pressured me into a decision. His transparency and dedication to customer satisfaction was refreshing and made the car buying experience enjoyable. Overall, my experience at Big Star Cadillac exceeded my expectations. I would highly recommend this dealership to anything in search of a new/used vehicle. Thank you to the entire team for their outstanding service and making the car buying process a breeze. More

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Fred McGrew was amazing in selling me my XT6! Smooth process and very knowledgeable of the vehicle! Smooth process and very knowledgeable of the vehicle! More

by CRODHIGH Verified Customer Verified Customer

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He is very helpful made the process very easy highly recommend. He is also bilingual. recommend. He is also bilingual. More

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Very attentive, professional and was able to answer all questions and help with my anxiety. questions and help with my anxiety. More

by VRPREJEAN Verified Customer Verified Customer

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It was a very excellent experience. A very seamless process. Intend to do business in the future. A very seamless process. Intend to do business in the future. More

by ROBCOLE Verified Customer Verified Customer

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Comfortable transition which is rare at most dealerships. Gary was our salesman and was very friendly as well as competent & professional. Kelly was our finance guy and was equally knowledgeable & profession Gary was our salesman and was very friendly as well as competent & professional. Kelly was our finance guy and was equally knowledgeable & professional. More

by EILERS Verified Customer Verified Customer

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