"Mark Holmes - Tremendous Buying Experience"
- KJ Rhodes
I can't say enough good things about Mark Holmes and Leith Honda as a whole. I had an outstanding buying experience from start to finish, and even came back a month later to buy a second car from them for another family member. Mark is an incredible consultant. He listened well to what we described as our needs and was extremely knowledgeable to help us through a discernment period on what car made the most sense for us. Mark is incredibly patient with us and we never felt rushed to reach a decision. Always honest and always felt as though he was putting our interest above all else in the process. That allowed my family to enjoy the experience which isn't always the case in car-buying. I've recommended both he and the Leith team to several friends. Fair, reasonable, genuine group of people.
"Good not great"
Processing the paperwork after buying the car took entirely too long, it took almost 2 hours until I was able to leave. Rick was a nice guy. The finance guy, Jacky Hwang, was NOT pleasant and almost ruined my experiences, he was an a**.
"Easy, pleasant transaction with wonderful staff."
The overall buying experience was a good one. No excessive wait times, was always treated fairly, and, was able to reach a fair deal in quick time. My saleswoman, Sarah, was great! Most of the times when shopping for a vehicle I know vastly more then the salesman about the vehicle I want to purchase, not this time! Sarah knows her products, and was a joy to work with. Thanks!
Alison made the car buying experience easy. She has created a presence on social media that we utilized in order to turn around what was a not so good experience with the dealership. Bo, the sales manager helped us turn the experience around as well She earned our business and with Bo's help, saved the dealership our loyalty. She spent 2 hours with me, 2 days after the car sale (because I was unable to spend the time with her in the sale day), to show me all of the bells and whistles on our new van. I'd highly recommend going to see Alison when you are in the market for new wheels. Thanks Alison!!!
Other Employees Tagged:
, Cray Carter in finance kept us at an affordable payment insuring we have the right coverage for our van.
"I give Bo Bodentsine 5 stars !!! "
I give the dealership 4 stars
Service 1 only because I had to deal with them not wanting to give me a loaner car after I was fixing a recall from Honda on my 2013 Honda.
They gave me unnecessary stress to not allow a loaner for the 5-6 days it would take to correct the recall. I don’t believe this should fall on the customer of a recent vehicle bought at this or any Honda dealership.
Bo in Sales and David Ralloe of service management turned this experience around for me and I appreciate it as a Honda customer.
Mini-City Paint of Raleigh did s great job with customer service and fixing the paint.
Thank you for turning this situation around as Customer Service is the most important for me to return to any business.
Other Employees Tagged:
"Very Easy Buying Experience, Low Pressure, High Hospitality"
My buying experience with Leith Honda was very easy. I felt that my salesman, Hugh Bodenstine, exceeded my expectations in every way. I was an out of state buyer. Hugh and his brother, Bo, answered all my emails and phone calls very quickly. I was flying in from out of state. Hugh picked me up from the airport and just made everything very easy. Hugh even bought me lunch after the sale was complete. I feel I bought the car for a very fair price. I give Hugh, and Leith Honda, my highest recommendation.
Other Employees Tagged:
, Rock Ndecki
This week I purchased a used Accord at Leith Honda. Chris Koch and Bo Bodenstine assisted me and helped make my experience a very positive one. Chris went above and beyond and ensured that all of our concerns were addressed. I am not a fan of making car purchases new or used, but I was pleased because I received top notch service. I look forward to returning to Leith Honda in the future.
"Leith Honda is the Best!"
The staff at Leith Honda are amazing. Bo and Hugh were so helpful and worked very hard to get us the best deal possible for our new van. They are a pleasure to work with and I feel very lucky to have had their assistance. i would recommend this dealership to everyone. Such an awesome experience!
"As a financial advisor in Florida, I assist many clients..."
As a financial advisor in Florida, I assist many clients in their car purchases. This time I was asked to assist my Mother in purchasing a new Honda in NC. This would be handled on my part by phone. By the end of my first call with Bo I knew I had the best dealer in the Raleigh area. As I said previously, I assist with many car purchases every year. This was one of if not the best experiences I have ever had. My Mother picked up her new Honda today and the deal discussed was the deal delivered. Thank you Bo, Hugh and anyone else involved. The Leith brand is lucky to have you!
"My husband and I bought a very nice used vehicle from..."
My husband and I bought a very nice used vehicle from Leith Honda Raleigh, the experience was wonderful. They have great sales people, especially the two we dealt with. I would highly recommend either one of them; Dino Payne or Michael Guy. Honest, upfront, not pushy at all, the type sales people you would want no matter what you were buying. They listen to what you want, hear what you can afford and then go out and see what and how they can meet your needs. We / they found a vehicle I loved. Then .....
Shortly after getting our van we ended up with a problem. We had an extremely difficult situation that came upon our newly purchased vehicle not due directly to either them or us. It was a serious problem and very upsetting. We went to Leith Honda Raleigh with our concern of the problem realizing it was going to be a hard problem to fix. Yet, from the very beginning they were calm, understanding and had a mindset to find a solution that could accommodate all of us. In the long run they made sure we were not only happy, but were completely and extremely satisfied with the outcome. Problems arise in any company, but how they are handled makes some stand apart. Leith stands far apart. They showed great integrity in processing and resolving a horrible situation, that by rights was really another's responsibility. They were compassionate, honest in standing by the things they said. We would buy a used or new vehicle from them again in a minute. We also would recommend them to anyone who is thinking of buying a vehicle. If you are looking for a car of any kind and need to know that you are going to deal with reputable people then please by all means go to Leith Honda Raleigh.
We would also like to send a special thanks to Todd Holmes and Russ Clark for their help. And a HUGE Thank YOU to Bo Bodenstine who worked with us extensively. He is a man of great character, Godly, calm, compassionate, looks for ways to help above and beyond. He took a terrible situation and strived to make it better than before. We pray God blesses Bo and his endeavors. We also give much Thanks to God for His hand in all of this turned out for in the end He is always in control.
Sincerely, Floyd and Rachel Knechel
Other Employees Tagged:
, Todd Holmes, Russ Clark, Bo Bodenstine, Michael Guy, Dino Payne