Bob Cerza
Bob Cerza at Smythe Volvo Cars

Bob Cerza | Page 58

Sales Consultant

Smythe Volvo Cars

40 River Rd
Summit, NJ 07901

Contact Me
4.9
930 Reviews

I am an avid New York Yankees and Minnesota Vikings fan. I am also an animal lover and a member of many animal leagues, such as St. Hubert's, ASPCA, Bidewee, etc. I live in Chatham with my wife and have a daughter who lives nearby to us. My hobbies are watching sports and playing fantasy football, baseball and basketball.

Dealership Experience

9 yrs, 8 mos

Industry Experience

28 yrs, 10 mos

Languages Spoken

English English

4.9

930 Reviews

Write a Review

930 Reviews of Bob Cerza

August 29, 2020

Dealership Rating
Employee Rating

I had a very professional and efficient buying process. There was a certain aspect I wanted in a car and the very first thing Bob said was ‘if we don’t have it, I’ll see what is coming in or what I can fi More

by CSC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Gomez, Emilia Paladino

Sep 02, 2020

Smythe Volvo Cars responded

Great review! Bob and Emilia are a good team. Being focused on the value of our customer's time is important to us and we discuss this frequently in our weekly meetings. Thank you for taking the time to post this review and thank you for your business.

August 28, 2020

Dealership Rating
Employee Rating

Super friendly and knowledgeable service. Everyone greets you warmly as soon as you walk in the door . No hard sell , I felt comfortable and not at all rushed to make a decision. My salesman Bob Cerza was a More

by Gianina98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hayes

Sep 02, 2020

Smythe Volvo Cars responded

Awesome review and thank you for your recommendation. To hear you say "My salesman Bob Cerza was a true pleasure to deal with" is something we hear frequently about Bob. He just has this way about him that makes people feel comfortable. We appreciate your business and your time spent in posting these kind words.

August 23, 2020

Dealership Rating
Employee Rating

We had a wonderful experience buying a preowned vehicle. Bob was fantastic to work with. The entire team was honest, fair, and knowledgeable. We love the car and will definitely be back in the future. More

by maggie.d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Veronica Chicas, Ernest Gomez

Aug 27, 2020

Smythe Volvo Cars responded

If you read through Bob's reviews you'll see a similar theme. Bob is all these thing you say. Thank you for taking the time to share your experience of Smythe Volvo and thank you for your business.

August 22, 2020

Dealership Rating
Employee Rating

I had a great experience with Bob, I am very happy with the car. The entire team made the process of getting a car a seamless experience. More

by michaelrichards81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Gomez, Emilia Paladino

Aug 27, 2020

Smythe Volvo Cars responded

It is great to read your comments on our team. It is very rewarding for all of us. Thank you fro your business.

August 19, 2020

Dealership Rating
Employee Rating

My experience at Smythe Volvo was stellar! The showroom was clean and sparkling! Masks and sanitizers used! My Sales and Leasing consultant, Mr. Bob Cerza, was kind, honest, understanding and knowledgeabl More

by jemjoyce51
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hayes

Aug 21, 2020

Smythe Volvo Cars responded

Thank you for taking the time to write this review, Barbara! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Volvo! All of us at Smythe Volvo are glad to have you as a customer.

August 18, 2020

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Employee Rating

It is always a pleasure to do business with Smythe Volvo. They are great to their customers and have great salespeople like Bob Cerza. A+++++ More

by davetjensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Veronica Chicas, Francine O'Donnell

Aug 19, 2020

Smythe Volvo Cars responded

Thank you so much, Dave, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Bob and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 10, 2020

Dealership Rating
Employee Rating

Great Experience Leasing Again went back to get my second volvo. it was quick and easy and I god a great deal. thanks very much bob, emilia, and ernest! More

by cambarrett3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernest Gomez, Emilia Paladino

Aug 10, 2020

Smythe Volvo Cars responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 10, 2020

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Employee Rating

We had a good experience at Smythe. The overall process was fairly seamless, and every person working at the dealership was kind and had a good sense of humor. Our only complaint would be the amount of tim More

by berkowitz.justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Veronica Chicas, Tyler Van Riper

Aug 10, 2020

Smythe Volvo Cars responded

Thank you, Justin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

August 05, 2020

Dealership Rating
Employee Rating

Wonderful Service in a Most Peculiar Time From my initial connection via email with the team at Smythe the team was kind and informative without trying to give the hard push on a sale. Bob More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Veronica Chicas, Francine O'Donnell, Emilia Paladino

Aug 06, 2020

Smythe Volvo Cars responded

Brett, thank you so much for choosing Smythe Volvo! Delivering an experience that is safe but remains enjoyable has been our top priority lately, and we're glad to hear that we met your expectations. Congrats on your new purchase, and don't hesitate to let us know if we can be of any more assistance!

August 03, 2020

Dealership Rating
Employee Rating

Bob is the best sales person I have ever dealt with. He was so pleasant, honest and easy to work with. Emilia, Delivery Specialist was extremely helpful and helped make picking out and picking up my new ca More

by cms11
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan , Francine O'Donnell, Emilia Paladino

Aug 03, 2020

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo, your feedback and rating mean a lot to us. We're glad Bob and Emilia were able to help, and we hope to see you again!

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