Bob Dempsey | Page 6

I use them fir regular maintenance as well as when something is wrong with my 10 year plus car Very friendly and prompt Good at finding and fixing problem Reasonable prices something is wrong with my 10 year plus car Very friendly and prompt Good at finding and fixing problem Reasonable prices More

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I purchased my KIA Optima S at Bridgewater KIA in 2019. It was a great experience after researching many dealers and brokers. My Salesman Chris K was great, and Carol and the service team are excellent! I It was a great experience after researching many dealers and brokers. My Salesman Chris K was great, and Carol and the service team are excellent! I highly recommend Bridgewater KIA and look forward to doing continued business with them. More

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Fast effective efficient friendly and Quick though quality work by techs and service agents - Jamie is one of the best guys I’ve dealt with in the past 3 years quality work by techs and service agents - Jamie is one of the best guys I’ve dealt with in the past 3 years More

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Amazing crew! Always a pleasure when servicing my vehicle! They go above and beyond to make sure everyone’s experience is nothing less then exceptional. vehicle! They go above and beyond to make sure everyone’s experience is nothing less then exceptional. More

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Very pleasant and no pressure experienceEmployees made Very pleasant and no pressure experience Employees made us feel very comfortable Well versed on all units definitely highly recommended a 5 start Very pleasant and no pressure experience Employees made us feel very comfortable Well versed on all units definitely highly recommended a 5 start experience from start to finish More

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Initially, the entire staff is very courteous and professional. James (Jim) took care of my questions imediately. I was really surprised to see the car that I was looking for, and Jim walked me over professional. James (Jim) took care of my questions imediately. I was really surprised to see the car that I was looking for, and Jim walked me over to the seat to get comfortable. And CFO David assisted me with the financial numbers and my trade in to car cost were reasonable. Finally, I'm very happy that the Camaro's mechanics, and the financial mechanics are working, just fine. Best Regards, Edgar H. More

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Bridgewater Kia provides Excellent Service, Friendly and Professional staff. Everyone is very knowledgeable. I want to Thank you for providing speedy and efficient service on my vehicle. Professional staff. Everyone is very knowledgeable. I want to Thank you for providing speedy and efficient service on my vehicle. More

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Friendly and professional customer service! Carol was very knowledgeable and helpful. I was provided a loaner car to get to work. They even washed and vacuumed my car. very knowledgeable and helpful. I was provided a loaner car to get to work. They even washed and vacuumed my car. More

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Terrible Service Experience We purchased a used 2015 Jeep Grand Cherokee Limited a few weeks ago. We purchased at night and noticed immediately the next morning that all four tir We purchased a used 2015 Jeep Grand Cherokee Limited a few weeks ago. We purchased at night and noticed immediately the next morning that all four tires were bald and down to the wear bars. We called our salesman, Jimmy, who immediately said he would take care of it and call us back. We didn't hear back within an hour or two so we drove in and had Jimmy look at the tires and he agreed that it shouldn't have passed pre-purchase inspection and that he would have service order four tires. We called service two days later to see if the tires had come in and service told us they had no idea what we were talking about. Bob from service said he would check with Jimmy and see what was going on and call us back. To no surprise no one ever called us back. We talked to Jimmy the next day who tracked down service and told us the tires would be in by Tuesday. I've never seen tires take so long to be ordered. Last week we get a call that the tires were in and we set up an appointment, but we were told by Carol that we needed to contact sales and have them get it in writing to service that the tires would be replaced at no cost to us. Why on earth should I have to be the go between for Sales and Service? Do your own departments not talk to each other? We dropped the car off at night for a next day service, today, 3/18. No one ever called us to tell us the car was ready, so my wife called Service around 4:30 and was told it was ready, there was no balance, and we requested they leave the key for us so we could pick it up. We got there just after service closed after 5:30, I saw the car and looked at the tires real quick. These were not brand new tires. They were used, different brands/makes, and only 3 had been replaced. The rear passenger tire was still down to the wear bears. I walked into the service area, despite them closing, they still helped look for the ticket, which no one could find. Not wanting to hold them up I said I would leave the car and call tomorrow morning. I went back out for one more look and the ticket was in the car. Sure enough the ticket says 4 tires were put on. If they did put 4 tires on and put one on that was that bald, then you should be ashamed of yourselves. Who puts different branded tires on a car that you claim you had to order?! I walked over to sales and spoke to Jimmy as no one was left in Service. Jimmy said he would handle it first thing tomorrow. I told him I was leaving the car there and not taking until this was sorted out. I'm not confident at all that this will get handled appropriately What started as a great Sales experience with Jimmy, has turned into the absolute worst experience I've ever had with a dealer thanks to this. UPDATE: 3/20/20: Yesterday, Danny, the sales manager called me to formally apologize on behalf of the company. I was told four new tires were ordered and I would be updated throughout the day with when they would be in etc. I received a call later in the afternoon that the car was just about ready and they were getting it washed. Picked it up and this time it had on four brand new tires. It's unfortunate that this was such a run around, but I'm thankful that the sales department was helpful in getting this worked out. Danny and Jimmy were both helpful in getting this solved. More

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This was my very first time going to Bridgewater Kia. It could not have been a better experience. The Service Dept.- Carol (and the Service Manager- didn’t catch his name) answered all of my questions in a could not have been a better experience. The Service Dept.- Carol (and the Service Manager- didn’t catch his name) answered all of my questions in a very friendly and professional manner. The team made the repairs. Carol and the Kia Service team kept me informed (cost & timing). The whole experience exceeded my expectations. I will definitely be bringing my 2017 Sportage to them for any future needs. Thanks again for making it easy. More

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