Bob Ernstes | Page 18

Private owned dealer which seems like a more friendly approach. Honest and trustworthy. Will be back approach. Honest and trustworthy. Will be back More

by bartokc Verified Customer Verified Customer

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I have been looking for the right GMC Sierra 1500 for a while. A lot of the dealerships in my area in SC have added dealer markup and loads of dealer added mods making the prices extremely inflated. I star while. A lot of the dealerships in my area in SC have added dealer markup and loads of dealer added mods making the prices extremely inflated. I started to look out of state and found Eagle. Not only did they have the exact truck I was looking for, they went out of their way to make me feel like I was their only customer and that my needs were theirs. Their team was respectful, willing to work around my conditions in a manner that benefitted us both. They even worked with me on meeting up since the dealership was 6 hours away from my house. They have a customer for life. Integrity is everything to me and they embody it. More

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I’ve purchased a lot of vehicles in my lifetime and have to say this was the best ever! Our salesman, Shield, along with all the other people involved in the purchase and car prep were awesome. Knowledgeab to say this was the best ever! Our salesman, Shield, along with all the other people involved in the purchase and car prep were awesome. Knowledgeable, willing to work with you, and very efficient. Spent a short amount of time there, compared to other car dealers. Definitely recommend this dealership for your next car buying experience! More

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We got a good deal on a used car we wanted and the dealership worked with us until both parties were happy. We were allowed to take car home that night and settle everything in the A.M. Robert expl dealership worked with us until both parties were happy. We were allowed to take car home that night and settle everything in the A.M. Robert explained all the bell and whistles our old car didn’t have. We are completely satisfied with the used car and the service we received from Eagle Buick. We checked out the new cars and we will be back and recommend a Buick as your next car. The service department is A+ and waiting area beats a doctors office. Enjoyed our car buying experience and so will you. Just ask for Robert Haas. More

by e4navyman Verified Customer Verified Customer

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Very good experience at Eagle Buick with all there service team and sales team all very personable!!! service team and sales team all very personable!!! More

by Chuck Wymore Verified Customer Verified Customer

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Eagle, Buick, GMC’s Service , service department and has great communication with customers, and put out fast quality work. Could not ask for more of a service department. great communication with customers, and put out fast quality work. Could not ask for more of a service department. More

by RONNIEGEER Verified Customer Verified Customer

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I felt like the dealership cared about me, listened to my needs and wasn’t pushy. Lonnie was AMAZING. I’ve been telling EVERYONE who comments on my Envista about Eagle Buick. I’d give six stars if I could! needs and wasn’t pushy. Lonnie was AMAZING. I’ve been telling EVERYONE who comments on my Envista about Eagle Buick. I’d give six stars if I could! More

by HeatherTR Verified Customer Verified Customer

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I have a great review for the sales department during our first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 9 first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 95% of the time since I bought it on Sept. 28, I have no real review only frustration and tears. I’m sitting here yet another weekend with no vehicle. No loaner offered to us at any point and yet another giant question mark of what’s going in with the truck. The communication between the service team and sales team is terrible. Communication to us as the customer is even worse. It’s mind boggling that the few things listed in the repair IOU during purchase continued to plague us with worry and loss time of actually having the truck in our possession. When I thought the issues were finally resolved, another problem arises and it was completely avoidable that my truck would be needing to have a tow truck get it from my house the very next morning!. I’m astonished that an entire dealership staff could’ve walked by this truck, in its front parking spot, with the pool of fluid under it and no one did anything about it! Robert inspected the truck the best he could. He tried to reassure me that the fluid was from another truck that was parked there earlier. We drive it home, parked it and had our own fresh fluid on the driveway the next morning. Now here I am with no vehicle to drive, again. No one even contacted us to tell us what’s the matter. Once again, we had be the one to call to ask or else we wouldn’t know anything. Still don’t know much. I’m still sitting here with no truck to go on a scheduled trail ride. I can’t even go to the store. You’d think after all of this I would’ve been offered at the least, an economy little car so I’m not completely without a way to go. You’d think after the multiple issues with the lack of communication from the service department we would’ve been kept informed for every step. I’m seriously sitting here wondering if I’m ever going to be able to use this truck that I bought specifically to haul my horses for some weekend rides. I had one month to be able to vet the truck before needing to use it to go out of state with the horses. I have seven days left and have driven it a few times to work, 5 miles away, and 2 times around town. I have no confidence in the service department to return a reliable vehicle to me. I’ve already resigned myself that I’m going to need to spend money on a complete inspection elsewhere. I’m making arrangements to borrow a truck to go on my prepaid trip out of state. Sitting here writing this out makes my stomach turn. I can’t even think about the truck without feeling sick about it. I was so excited to finally get a heavy duty truck. It was the 1st step in a plan towards getting my first weekender gooseneck trailer. Instead I sit here stranded and clueless, again. My review is long winded but it’s to paint the picture of what ‘Dropping the Ball’ would look like. I’m the one stuck with a $30k loan with a payment due tomorrow, on a vehicle I’ve barely had in my possession and no clue when I’ll get it back or what will go wrong next. Consumer Beware, yes, I take my share of responsibility for not taking it to a different source for inspection prior to buying it. It has impeccable service records from its previous owner and beautiful appearance inside and out with low miles for its age and it being a diesel. I was buying a vehicle from a reputable dealership. I took these things in account and neglected to take it one step further and have a pre purchase inspection of my own done on it. It doesn’t take away from all that I’ve said happened afterwards. Use my experience here as piece of info of what could happen. I’m going to wait for the sales office to open up and call to beg for pity so I might get a loaner. More

by JTB Verified Customer Verified Customer

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Eagle Buick is by far the best Dealership I have dealt with since I got my drivers license in 1972!!!! with since I got my drivers license in 1972!!!! More

by NTNEELY65 Verified Customer Verified Customer

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Everyone at Eagle Buick is fantastic. They make the process easy without feeling like you're at a car dealership. I would recommend them to Everyone. They make the process easy without feeling like you're at a car dealership. I would recommend them to Everyone. More

by Haidyn Buquoi Verified Customer Verified Customer

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