Bob Ernstes | Page 3

I felt like the dealership cared about me, listened to my needs and wasn’t pushy. Lonnie was AMAZING. I’ve been telling EVERYONE who comments on my Envista about Eagle Buick. I’d give six stars if I could! needs and wasn’t pushy. Lonnie was AMAZING. I’ve been telling EVERYONE who comments on my Envista about Eagle Buick. I’d give six stars if I could! More

by HeatherTR Verified Customer Verified Customer

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I have a great review for the sales department during our first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 9 first day there to find and buy a truck. However, after having bought a used truck for just over $30k and having it be in the service dependent for 95% of the time since I bought it on Sept. 28, I have no real review only frustration and tears. I’m sitting here yet another weekend with no vehicle. No loaner offered to us at any point and yet another giant question mark of what’s going in with the truck. The communication between the service team and sales team is terrible. Communication to us as the customer is even worse. It’s mind boggling that the few things listed in the repair IOU during purchase continued to plague us with worry and loss time of actually having the truck in our possession. When I thought the issues were finally resolved, another problem arises and it was completely avoidable that my truck would be needing to have a tow truck get it from my house the very next morning!. I’m astonished that an entire dealership staff could’ve walked by this truck, in its front parking spot, with the pool of fluid under it and no one did anything about it! Robert inspected the truck the best he could. He tried to reassure me that the fluid was from another truck that was parked there earlier. We drive it home, parked it and had our own fresh fluid on the driveway the next morning. Now here I am with no vehicle to drive, again. No one even contacted us to tell us what’s the matter. Once again, we had be the one to call to ask or else we wouldn’t know anything. Still don’t know much. I’m still sitting here with no truck to go on a scheduled trail ride. I can’t even go to the store. You’d think after all of this I would’ve been offered at the least, an economy little car so I’m not completely without a way to go. You’d think after the multiple issues with the lack of communication from the service department we would’ve been kept informed for every step. I’m seriously sitting here wondering if I’m ever going to be able to use this truck that I bought specifically to haul my horses for some weekend rides. I had one month to be able to vet the truck before needing to use it to go out of state with the horses. I have seven days left and have driven it a few times to work, 5 miles away, and 2 times around town. I have no confidence in the service department to return a reliable vehicle to me. I’ve already resigned myself that I’m going to need to spend money on a complete inspection elsewhere. I’m making arrangements to borrow a truck to go on my prepaid trip out of state. Sitting here writing this out makes my stomach turn. I can’t even think about the truck without feeling sick about it. I was so excited to finally get a heavy duty truck. It was the 1st step in a plan towards getting my first weekender gooseneck trailer. Instead I sit here stranded and clueless, again. My review is long winded but it’s to paint the picture of what ‘Dropping the Ball’ would look like. I’m the one stuck with a $30k loan with a payment due tomorrow, on a vehicle I’ve barely had in my possession and no clue when I’ll get it back or what will go wrong next. Consumer Beware, yes, I take my share of responsibility for not taking it to a different source for inspection prior to buying it. It has impeccable service records from its previous owner and beautiful appearance inside and out with low miles for its age and it being a diesel. I was buying a vehicle from a reputable dealership. I took these things in account and neglected to take it one step further and have a pre purchase inspection of my own done on it. It doesn’t take away from all that I’ve said happened afterwards. Use my experience here as piece of info of what could happen. I’m going to wait for the sales office to open up and call to beg for pity so I might get a loaner. More

by JTB Verified Customer Verified Customer

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Eagle Buick is by far the best Dealership I have dealt with since I got my drivers license in 1972!!!! with since I got my drivers license in 1972!!!! More

by NTNEELY65 Verified Customer Verified Customer

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Everyone at Eagle Buick is fantastic. They make the process easy without feeling like you're at a car dealership. I would recommend them to Everyone. They make the process easy without feeling like you're at a car dealership. I would recommend them to Everyone. More

by Haidyn Buquoi Verified Customer Verified Customer

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Smooth easy transaction, I had my truck picked out before I got there, everything went swimmingly. I got there, everything went swimmingly. More

by tony@alliedveterans.net Verified Customer Verified Customer

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Doing business with this business since 1989, NEVER had any reason to be unhappy . To the contrary I feel like a part of the family. The service department is especially great. Same great employees year a any reason to be unhappy . To the contrary I feel like a part of the family. The service department is especially great. Same great employees year after year. GM Russ runs a tight ship and all employees know what is expected of them and are eager to please. In a word 5 stars all the way around. John Wilson More

by JWILSON42 Verified Customer Verified Customer

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THIS IS NOT THE FIRST TIME WE USDED EAGLE BUICK/GMC. WE ARE ALWAYS HAPPY WITH THE DEAL WE GET AND OUR PURCHASE. WE ARE ALWAYS HAPPY WITH THE DEAL WE GET AND OUR PURCHASE. More

by bhaas62 Verified Customer Verified Customer

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Friendly staff & helpful with getting us the vehicle we were looking for. Would highly recommend! were looking for. Would highly recommend! More

by Roofsystemsunlimited Verified Customer Verified Customer

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Excellent after sales follow-up and assistance! Quality dealer used car prep and service. Provided excellent information about the vehicle prep the dealer did before putting the car up for sale. P Quality dealer used car prep and service. Provided excellent information about the vehicle prep the dealer did before putting the car up for sale. Providing Documentation was very helpful especially for a collector car. Dan was very helpful with this he clearly understands the Collector car market. When I called the service department for clarification, the advisor that answered the phone was very helpful. More

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I've bought and sold a handful of vehicles over the years, and the process has never been as enjoyable as dealing with the guys at Eagle Buick GMC! From Dan in Sales, to Bob in Finance and lastly Scott years, and the process has never been as enjoyable as dealing with the guys at Eagle Buick GMC! From Dan in Sales, to Bob in Finance and lastly Scott in Service... You guys were a pleasure to work with and will be highly recommended to family & friends. Thanks! From another satisfied customer🙂 More

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