Bob Faccenda
Bob Faccenda at Pacifico Ford
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Bob Faccenda

Service Technician

Pacifico Ford

6701 Essington Avenue
Philadelphia, PA 19153

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4.6
11 Reviews

Dealership Experience

43 yrs, 1 mo

4.6

11 Reviews

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11 Reviews of Bob Faccenda

May 09, 2023

Dealership Rating
Employee Rating

Great service department the staff stays in touch with you advising of the status of your veh More

by thelawman
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2023

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2023

Dealership Rating
Employee Rating

First professional service with great hospitality Pacifico Ford. all your service needs done with tconfidence and trust that a customer deserves. More

by Bruzharley
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2023

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 03, 2022

Dealership Rating
Employee Rating

The mechanics were very friendly and detailed on whatever situation you have... or had. Very thorough. More

by Only1geod
Recommend Dealer
Yes

Other Employees Tagged: Mike Hilton , Michael Palermo

Jul 05, 2022

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 06, 2022

Dealership Rating
Employee Rating

Pacifico Ford service department has always been the best with professional courteous treatment towards the customer. Service techs are very knowledgeable taking time to explain the process and keeping you i More

by thelawman
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes

Other Employees Tagged: Bob Facenda

May 06, 2022

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 28, 2022

Dealership Rating
Employee Rating

I would like to thank Bob in the service department for his kindness and professionalism in assistance with fixing the problem with me vehicle More

by ritaspor
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Apr 28, 2022

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 01, 2022

Dealership Rating
Employee Rating

Pacifico Ford always meets my needs with expert care and fast,friendly service. I am always pleased with the work performed with minimal disruption to my day. More

by phoenixpfd10
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Mar 02, 2022

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 16, 2021

Dealership Rating
Employee Rating

Repairs were more than expected but Service Adviser Kaley kept me informed of changes. She was knowledgeable about financing options and gave me a lot of info! More

by Tikac
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes
Nov 17, 2021

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 27, 2021

Dealership Rating
Employee Rating

As usual nice experience. The wait was not bad for service on a Sat. Communication was very good. Good customer service very pleasant and quick. More

by Lvo1964
Recommend Dealer
Yes

Other Employees Tagged: Andrew Knox

Mar 03, 2021

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 09, 2021

Dealership Rating
Employee Rating

I didn’t like how I got off work to come there this morning just for them to tell me they got my car mixed up with someone else’s car. That was very inconveniencing for me and my kids were late getting More

by Slaughter.raynita1234
Recommend Dealer
No
Mar 08, 2021

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

February 05, 2021

Dealership Rating
Employee Rating

Bob an Pail are the best ya got They are an asset to Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company More

by MccannMccann
Customer Service
Quality of Work
Friendliness
Pricing
Recommend Dealer
Yes

Other Employees Tagged: Terry Morrison, Paul Rubin , Rocky De Gregorio

Feb 15, 2021

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

1

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