Check out Bob Faccenda's reviews on DealerRater

May 09, 2023

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Employee Rating

Great service department the staff stays in touch with you advising of the status of your veh you advising of the status of your veh More

by thelawman

Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 09, 2023 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2023

Dealership Rating

Employee Rating

First professional service with great hospitality Pacifico Ford. all your service needs done with tconfidence and trust that a customer deserves. Pacifico Ford. all your service needs done with tconfidence and trust that a customer deserves. More

by Bruzharley

Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 31, 2023 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

July 03, 2022

Dealership Rating

Employee Rating

The mechanics were very friendly and detailed on whatever situation you have... or had. Very thorough. situation you have... or had. Very thorough. More

by Only1geod

Recommend Dealer

Yes

Other Employees Tagged: Mike Hilton , Michael Palermo

Helpful 0

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Jul 05, 2022 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 06, 2022

Dealership Rating

Employee Rating

Pacifico Ford service department has always been the best with professional courteous treatment towards the customer. Service techs are very knowledgeable taking time to explain the process and keeping you i with professional courteous treatment towards the customer. Service techs are very knowledgeable taking time to explain the process and keeping you informed. More

by thelawman

Customer Service

Quality of Work

Friendliness

Pricing

Recommend Dealer

Yes

Other Employees Tagged: Bob Facenda

Helpful 0

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May 06, 2022 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 28, 2022

Dealership Rating

Employee Rating

I would like to thank Bob in the service department for his kindness and professionalism in assistance with fixing the problem with me vehicle his kindness and professionalism in assistance with fixing the problem with me vehicle More

by ritaspor

Customer Service

Quality of Work

Friendliness

Pricing

Recommend Dealer

Yes

Helpful 0

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Apr 28, 2022 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 01, 2022

Dealership Rating

Employee Rating

Pacifico Ford always meets my needs with expert care and fast,friendly service. I am always pleased with the work performed with minimal disruption to my day. fast,friendly service. I am always pleased with the work performed with minimal disruption to my day. More

by phoenixpfd10

Customer Service

Quality of Work

Friendliness

Pricing

Recommend Dealer

Yes

Other Employees Tagged: Terry Morrison, James Williams, Paul Rubin, Keota Rajavong, Mike Bottiglieri, Justin Hageman , Justin Griffin, Bob Rauh

Helpful 0

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Mar 02, 2022 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 16, 2021

Dealership Rating

Employee Rating

Repairs were more than expected but Service Adviser Kaley kept me informed of changes. She was knowledgeable about financing options and gave me a lot of info! kept me informed of changes. She was knowledgeable about financing options and gave me a lot of info! More

by Tikac

Customer Service

Quality of Work

Friendliness

Pricing

Recommend Dealer

Yes

Helpful 0

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Nov 17, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 27, 2021

Dealership Rating

Employee Rating

As usual nice experience. The wait was not bad for service on a Sat. Communication was very good. Good customer service very pleasant and quick. service on a Sat. Communication was very good. Good customer service very pleasant and quick. More

by Lvo1964

Recommend Dealer

Yes

Other Employees Tagged: Andrew Knox

Helpful 0

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Mar 03, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

February 09, 2021

Dealership Rating

Employee Rating

I didn’t like how I got off work to come there this morning just for them to tell me they got my car mixed up with someone else’s car. That was very inconveniencing for me and my kids were late getting morning just for them to tell me they got my car mixed up with someone else’s car. That was very inconveniencing for me and my kids were late getting on zoom because I had to waste time to go there ! More

by Slaughter.raynita1234

Recommend Dealer

No

Helpful 1

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Mar 08, 2021 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

February 05, 2021

Dealership Rating

Employee Rating

Bob an Pail are the best ya got They are an asset to Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company Pacifico Ford, Recommend everybody to go to your facility Terry the service department supervisor is also an asset to your company More

by MccannMccann

Customer Service

Quality of Work

Friendliness

Pricing

Recommend Dealer

Yes

Other Employees Tagged: Terry Morrison, Paul Rubin , Rocky De Gregorio

Helpful 1

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Feb 15, 2021 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!