Bob Keisler | Page 13

Repaired what was needed Prompt service, work I requested was completed in a timely manner. I felt both me and my car was treated with respect. And was charged a fair rate Prompt service, work I requested was completed in a timely manner. I felt both me and my car was treated with respect. And was charged a fair rate for the service required. More

by bakman48 Verified Customer Verified Customer

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Oil change Bob was great! Very friendly! Kept me updated about my cars process when it was getting the works. He reviewed everything with me after. Good service! Bob was great! Very friendly! Kept me updated about my cars process when it was getting the works. He reviewed everything with me after. Good service! More

by Kwright Verified Customer Verified Customer

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Excellent Service I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles.... I was very pleased with the service for my 2008 Mercury Milan and know that I can rely on Chapman to keep my car running for another 100,000 miles..... More

by mfelver Verified Customer Verified Customer

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My overall service and experience is always friendly. Because of the good service we received. And I was able to get my Explorer in earlier than I thought.They answered all the questions we had about the Because of the good service we received. And I was able to get my Explorer in earlier than I thought.They answered all the questions we had about the service being done on my truck. More

by John E. Johnson Verified Customer Verified Customer

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Great service in a timely manner My experience with the service advisers at Chapman has always been friendly and considerate of my concerns and questions I may have regarding service My experience with the service advisers at Chapman has always been friendly and considerate of my concerns and questions I may have regarding service of my vehicle. I have recently had service done on my car at three separate times this past spring and fall. Each time, the work was completed within a two hour window which was great because I stayed in the waiting room until the service was completed. This makes my visit to the service repair department pleasant. Also, having someone who understands my concerns and questions makes it less stressful for me when I have to come to the dealership's service department. Once upon a time, it was not so pleasant to go to the dealer's repair shop. I, also, would like to make special mention that I particularly like it when the service adviser talks to you about your repair away from the waiting room. I never did like having to have the entire waiting room customers hear what was going on with my car. It is really none of their business. Thanks for making that change at your service center. More

by dkpj50 Verified Customer Verified Customer

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Good service I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. More

by LUKACH81 Verified Customer Verified Customer

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Ford Chapman First available appointment was given with option of dropping car off night before. Very accommodating. All the staff were very polite and professiona First available appointment was given with option of dropping car off night before. Very accommodating. All the staff were very polite and professional. Service agent Bob Kessler made the whole process seamless..He was very knowledgeable and patient. I waited for my car at the dealership. He kept me updated and in the loop. Even the day after did a a follow up call. No complaints. Car was fixed in an hour. This is why for the past 5 years I keep returning. More

by Robert Verified Customer Verified Customer

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New water pump Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Mo Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Monday afternoon. 👍🏻 More

by rocker770 Verified Customer Verified Customer

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Clean and Lubricate Joints Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. More

by rhatcher10 Verified Customer Verified Customer

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I needed to undergo a state inspection. I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relativel I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relatively easy process. More

by LGORRELL71 Verified Customer Verified Customer

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