Bobby Gray | Page 2

I bought my F150 in for an oil change I was charged for 6 quarts my F150 Crew Cab holds 8 quarts I return the service manager apologized and corrected the problem, with a complimentary car wash quarts my F150 Crew Cab holds 8 quarts I return the service manager apologized and corrected the problem, with a complimentary car wash More

by d.jarmon503 Verified Customer Verified Customer

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Good people nice pleasant environment Quick and speedy service Always a pleasure when coming in speedy service Always a pleasure when coming in More

by jthom713 Verified Customer Verified Customer

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BEWARE of the SERVICE DEPT! Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources. They have (and still are) costing me time, money, and distress over this situation that should have been a simple fix. I left my 2018 Ford Edge with the dealership in February of 2023, when the transmission began to slip. The situation, I believed, would be a straightforward one. As per my warranty, a problematic transmission warrants a replacement. Instead, I found myself entangled in a web of unkept promises and unprofessional behavior. What was initially quoted as a one-week wait for a transmission "rebuild" (which deviates from the warranty-specified replacement), turned into an 8-week ordeal. During this time, no loaner was provided but they did assure me they could give me a ride home after drop off-yes a ride home. One week turned to 8 weeks, got the vehicle back and it was evident that the issues were not rectified. The dealership merely advised me to "drive it out," and two days later, the vehicle was back in their possession. After admitting that the transmission indeed needed replacement, my vehicle was once again whisked away and that was six weeks ago. In total, I've been without my vehicle for nearly 4 months. During this time, I've made four car payments, paid four months of insurance, and lost revenue from Turo, all while dealing with the inconvenience of having no transportation. To add insult to injury, I have now been informed that I should have been offered a rental car as part of my service agreement for the duration of my vehicle's repair. This glaring oversight, in conjunction with the delays and lack of transparency, is an unacceptable failure on the part of the dealership. I hope that my experience can serve as a wakeup call for whoever is in charge at Dave Bannister Ford. This ordeal has resulted not only in substantial financial losses but has also negatively impacted my daily life. I would recommend to anyone who asks me about them to just go someplace else. More

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BEWARE of the SERVICE DEPT! Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources Bannister Ford is thee glaring example of unprofessionalism, poor customer service, and a sheer lack of respect for customers' time and resources. They have (and still are) costing me time, money, and distress over this situation that should have been a simple fix. I left my 2018 Ford Edge with the dealership in February of 2023, when the transmission began to slip. The situation, I believed, would be a straightforward one. As per my warranty, a problematic transmission warrants a replacement. Instead, I found myself entangled in a web of unkept promises and unprofessional behavior. What was initially quoted as a one-week wait for a transmission "rebuild" (which deviates from the warranty-specified replacement), turned into an 8-week ordeal. During this time, no loaner was provided but they did assure me they could give me a ride home after drop off-yes a ride home. One week turned to 8 weeks, got the vehicle back and it was evident that the issues were not rectified. The dealership merely advised me to "drive it out," and two days later, the vehicle was back in their possession. After admitting that the transmission indeed needed replacement, my vehicle was once again whisked away and that was six weeks ago. In total, I've been without my vehicle for nearly 4 months. During this time, I've made four car payments, paid four months of insurance, and lost revenue from Turo, all while dealing with the inconvenience of having no transportation. To add insult to injury, I have now been informed that I should have been offered a rental car as part of my service agreement for the duration of my vehicle's repair. This glaring oversight, in conjunction with the delays and lack of transparency, is an unacceptable failure on the part of the dealership. I hope that my experience can serve as a wakeup call for whoever is in charge at Dave Bannister Ford. This ordeal has resulted not only in substantial financial losses but has also negatively impacted my daily life. I would recommend to anyone who asks me about them to just go someplace else. More

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I have been with this company when it was Sheehy Ford, I have purchased maybe about 5 vehicles there and got services and I still do to this day. have purchased maybe about 5 vehicles there and got services and I still do to this day. More

by VRILLEY27 Verified Customer Verified Customer

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From day 1 my service provider at Banister was one of the best professional competent I have experienced in a long time. Thank u best professional competent I have experienced in a long time. Thank u More

by CORA_ROGERSTURPIN Verified Customer Verified Customer

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He was very helpful and on time with my service request, service was super fast service was super fast More

by kathy.r.roach Verified Customer Verified Customer

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Fast and professional. I was glad to see they still had my information from the former owner. I was glad to see they still had my information from the former owner. More

by ALLENWADE920 Verified Customer Verified Customer

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Service has been better than other dealerships. Service was completed in a timely manner. Cost could/should adjusted to an more affordable price. Service was completed in a timely manner. Cost could/should adjusted to an more affordable price. More

by awfkthomas Verified Customer Verified Customer

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She did a superb job! I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about I would recommend her service to a friend/family again. I never feel like it’s about getting unnecessary work done. It’s about what’s important about the durability of my vehicle. More

by krissy2314 Verified Customer Verified Customer

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