Bobby Hall | Page 6

BCS Toyota and Bobby Hall and the service people always do a great job. Fast and courteous service. do a great job. Fast and courteous service. More

by CAROLSTANLEY Verified Customer Verified Customer

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Great experience. Doing a great job! Keep it up. Bobby is great at what he does. Doing a great job! Keep it up. Bobby is great at what he does. More

by david@fbcbryan.org Verified Customer Verified Customer

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Good, quick service. Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved. Representatives were courteous and took time to answer questions. Good explanations of how the issue was resolved. More

by hwh9000 Verified Customer Verified Customer

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I normally don’t write reviews, but I feel compelled to share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my v share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my vehicle unsafe to drive. This resulted in 48 hours of lost work, disruption to my family, and significant stress. During this process: • Multiple service visits were required before the correct issue was identified. • Communication from the dealership was delayed and often non-existent, despite repeated attempts to reach management via email. • Requests for basic customer accommodations, such as a loaner vehicle, were denied. I also escalated the issue to Toyota’s Executive Office. Despite my efforts, including providing full documentation of the disruption and lost wages, no goodwill accommodation or resolution was offered. This review is not about warranty or repair costs; it is about the handling of the customer experience. I share this only after attempting to resolve the matter privately through dealership management and Toyota Corporate. Timeline note: As of March 2026, multiple attempts to address this situation have not resulted in any meaningful resolution. I would welcome the opportunity to update this review if the dealership demonstrates customer care and accountability. More

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Years ago I had multiple bad experiences with the service center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The servi center and/or with Bobby. One was waiting 3 hours for a scheduled oil change with no updates the whole time. That has completely changed. The service techs worked on a CV Boot for my suv and damaged something that caused my car to have an awful noise. Things happen, and I wasn’t upset about that. I texted in and got an appointment as soon as they had time. They fixed their mistake and Bobby kept me updated and did the right thing by not charging me. It was a great experience and the dealership held up the integrity I was hoping for. More

by nbajam951 Verified Customer Verified Customer

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The service was prompt and efficient. The people I interacted with were polite and professional. The people I interacted with were polite and professional. More

by jetimmons Verified Customer Verified Customer

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I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls of my tires. At no point during my prior service visits was this concern identified or communicated to me. In fact, I was advised that all tires were inspected and noted to be in the “green” range. Had the service department conducted a thorough inspection, this issue should have been identified and addressed earlier. When I raised this concern with my service advisor, M. Lopez, the response suggested that the matter was somehow my responsibility because I questioned why the alignment issue had not been disclosed during prior services. I was then instructed to contact Toyota directly, which I find unreasonable. I do not understand why I should be required to escalate this issue to the manufacturer when it appears to stem from a failure within the dealership’s service process. During the week of January 5, 2025, I followed up with the service advisor and was informed that he planned to meet with the General Manager to determine what could be done. I reiterated that this situation is not the result of customer neglect, but rather the service department’s failure to notify me of a developing alignment issue and proactively schedule corrective service to prevent premature tire wear. Throughout this process, I have been required to initiate each follow-up myself, rather than receiving timely communication from the service department regarding the status of this matter. This lack of accountability and proactive customer service is deeply concerning. Once this issue is resolved, I am seriously reconsidering whether to continue servicing all three of my vehicles at this dealership and may seek an alternative service provider going forward. More

by cbrooksblinn Verified Customer Verified Customer

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Bobby never disappoints! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! More

by CPULLIUM Verified Customer Verified Customer

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Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 service & kindness , & compassion too, thanks so very much,👍 More

by LDFORD54 Verified Customer Verified Customer

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Ron Broesche, good people, as they say. Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Pr Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Presents as a professional. Indeed, the department presents better than most. More

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