Bobby Hall | Page 5

The service was prompt and efficient. The people I interacted with were polite and professional. The people I interacted with were polite and professional. More

by jetimmons Verified Customer Verified Customer

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I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls of my tires. At no point during my prior service visits was this concern identified or communicated to me. In fact, I was advised that all tires were inspected and noted to be in the “green” range. Had the service department conducted a thorough inspection, this issue should have been identified and addressed earlier. When I raised this concern with my service advisor, M. Lopez, the response suggested that the matter was somehow my responsibility because I questioned why the alignment issue had not been disclosed during prior services. I was then instructed to contact Toyota directly, which I find unreasonable. I do not understand why I should be required to escalate this issue to the manufacturer when it appears to stem from a failure within the dealership’s service process. During the week of January 5, 2025, I followed up with the service advisor and was informed that he planned to meet with the General Manager to determine what could be done. I reiterated that this situation is not the result of customer neglect, but rather the service department’s failure to notify me of a developing alignment issue and proactively schedule corrective service to prevent premature tire wear. Throughout this process, I have been required to initiate each follow-up myself, rather than receiving timely communication from the service department regarding the status of this matter. This lack of accountability and proactive customer service is deeply concerning. Once this issue is resolved, I am seriously reconsidering whether to continue servicing all three of my vehicles at this dealership and may seek an alternative service provider going forward. More

by cbrooksblinn Verified Customer Verified Customer

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Bobby never disappoints! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! More

by CPULLIUM Verified Customer Verified Customer

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Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 service & kindness , & compassion too, thanks so very much,👍 More

by LDFORD54 Verified Customer Verified Customer

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Ron Broesche, good people, as they say. Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Pr Knowledgeable, patient with customer, determined to do the job right, willing to "push," if necessary. Gives good advice on service and repair. Presents as a professional. Indeed, the department presents better than most. More

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We've been a customer of this dealer for 25 plus years, both in sales and service. Bobby has always treated us exceptionally well in every aspect of taking care of our maintenance and repairs. Recently h both in sales and service. Bobby has always treated us exceptionally well in every aspect of taking care of our maintenance and repairs. Recently had some repair work completed on one of our Tundra's and Bobby helped put me in one of their in-house rental trucks for a few days while the work was completed. When I returned the rental truck and casually told Bobby how much I liked the new Tacoma, he introduced me to one of the sales reps, Giancarlo. Giancarlo working with Tomas did an outstanding job helping us come to a fair and reasonable agreement for both of us. The whole transaction was seamless and really felt like the white-glove treatment. I don't normally take the time to write reviews good or bad, but these guys can get you fixed up if you're in the market for new or just need a trusted place for service and repairs. More

by krosprim Verified Customer Verified Customer

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Gian is a knowledgeable sales person. I refer my friends and family to him. Great job I refer my friends and family to him. Great job More

by bjhallfamily Verified Customer Verified Customer

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Bobby was fast and extremely professional and meet my needs completely. He worked with me and for me. needs completely. He worked with me and for me. More

by lslaton61 Verified Customer Verified Customer

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Bobby Hall is an excellent person to work with. He is friendly and professional. He takes the time to answer all of my questions. All of the maintenance my older Toyota needs is performed quickl He is friendly and professional. He takes the time to answer all of my questions. All of the maintenance my older Toyota needs is performed quickly and competently. More

by sandallynn Verified Customer Verified Customer

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I walked in and Jessie was the first oerson I saw, he sat and looked at me for quite a while before asking me if he could help me, he was good during sale but once purchased I could tell he was ready to get and looked at me for quite a while before asking me if he could help me, he was good during sale but once purchased I could tell he was ready to get me on my way. I was told the payment I made that day was my first payment, that was a lie, they took my tire refund and 600$ I guess went in their pockets?!? I just hate the car buying experience, it’s all a game. More

by DKMCC123 Verified Customer Verified Customer

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