Bobby Howard | Page 2

Honda of the Avenues responded

Thank you for your continued trust and loyalty! We're so glad Bobby has consistently taken great care of you over the years. We appreciate your support and look forward to your next visit!

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We take concerns involving vehicle safety very seriously, which is why we thoroughly inspected your vehicle upon its arrival at our dealership. During our inspection, all lug nuts were found to be tightened within Honda's specified torque specification. To ensure complete transparency, we video documented the removal process and reviewed the footage with you. You also personally inspected the vehicle with our team while it was in our service department. After completing the inspection, you elected to purchase a replacement tire from our dealership, and no evidence was found that would support the concerns of damaged wheel studs, lug nuts, or wheels resulting from our previous service. We understand that unexpected vehicle issues can be frustrating, and we appreciate the opportunity to inspect your vehicle and address your concerns. Our technicians follow Honda repair procedures and use the proper equipment and specifications when servicing our customers' vehicles. We stand behind our work and remain committed to providing safe, professional service. Crista Poynor Service Director

Honda of the Avenues responded

Thank you for your feedback! We're glad you had a fast and efficient service experience. We appreciate your note about the car wash and will share it with our team. Thanks for choosing Honda of the Avenues!

Honda of the Avenues responded

Thank you for your kind words! We're thrilled to hear Bobby continues to provide such helpful service. We truly appreciate your loyalty and look forward to seeing you again at Honda of the Avenues.

Honda of the Avenues responded

Thank you for your continued loyalty over the past four years! We’re glad to hear Bobby and the team consistently provide great service and helpful advice. We truly appreciate your trust and look forward to serving you for many miles to come!

Honda of the Avenues responded

Thank you for bringing this to our attention. We apologize for the oversight with the cabin air filter clips. This is not the level of service we strive to provide, and we'd appreciate the opportunity to address your concerns. Please contact us so we can make this right.

Honda of the Avenues responded

Thank you for your wonderful feedback! We're delighted to hear that Mr. Howard has consistently provided professional, knowledgeable, and courteous service over the years. We truly appreciate your loyalty and are grateful to have him on our team. We look forward to continuing to serve you for many years to come!

Honda of the Avenues responded

Thank you for your great review! We're glad to hear the service was professional, on time, and helpful. It's great to know everything was handled as promised and that we could go above and beyond to assist with your tailgate extender. We appreciate your support!

Honda of the Avenues responded

Thank you for your great review! We're glad to hear your visit was smooth, with friendly and courteous service and minimal wait time. We appreciate your support and look forward to seeing you again!

Honda of the Avenues responded

Thank you for your great review! We're glad to hear your service was completed quickly and that you had a positive experience. We appreciate your recommendation and look forward to serving you again!