The car service and the customer service is excellent.
I car issues are always solved!!!
I car issues are always solved!!!
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by WENDELLWEBSTER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzJeff zzDial
Aug 14, 2023 -
Big Star Cadillac responded
Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Bobby was fine, the work was fine, no complaints on those
scores. However, you guys are overpriced. I knew it was somewhat more than an independent dealer would have charged, but then when you added in the
scores. However, you guys are overpriced. I knew it was somewhat more than an independent dealer would have charged, but then when you added in the "parts" (the rather obvious antifreeze and oil for the flushes I had done, which I had incorrectly assumed were in your estimate), it was significantly more. So when I considered who to do the shocks and brakes which your guys correctly identified, I checked my independent dealer, and he was almost $1000 less, plus having a 3 year versus 1 year guarantee. Thus I went with them rather than you for the followup shock and brake work. So 5 star result for the work done, but not so impressive for the pricing.
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by LARRY.BREDESON
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2023 -
Big Star Cadillac responded
Thank you, Larry, it has been a privelege to serve you. We are delighted that our team was able to provide you with a great experience. We strive to provide value to Cadillac owners by being at or below market price for our services. If you would like to discsuss any specific concerns, please feel free to reach out to me directly. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.
It’s very easy and convenient to make a tele reservation.
Bobby did an excellent service ( change oil and filter) in my H3 plus a very clean and shiny car wash. I always recommend Bobby to my co workers, fri
Bobby did an excellent service ( change oil and filter) in my H3 plus a very clean and shiny car wash. I always recommend Bobby to my co workers, friends and family members. Keep up the good works.
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by ROBFOX22
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Jeff Dial (and Bobby Miller) always do a fantastic job
taking good care of both of our vehicles at Big Star Cadillac. Thank you!
taking good care of both of our vehicles at Big Star Cadillac. Thank you!
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by RDHARRIS55
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzJeff zzDial
Aug 11, 2023 -
Big Star Cadillac responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!
Great services.
Keep me up to date on the repair status of my vehicle and followed up on the performance.
Keep me up to date on the repair status of my vehicle and followed up on the performance.
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by BENNY12GARCIA
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2023 -
Big Star Cadillac responded
Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.
Great relationship with customers.
Staff is very professional and efficient. That work well with you to satisfy the customer needs
Staff is very professional and efficient. That work well with you to satisfy the customer needs
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by SALDORASI
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Big Star Cadillac responded
Thank you for your review, we value your feedback. Please feel free reach out to me directly and share what we could have done better to earn a 5-star rating. Mike Pierce, General Manager, mpierce@bigstarcadillac.com.
The service advisors are professional and focused on the
job at hand. Karah has been attentive and pleasant to work with.
job at hand. Karah has been attentive and pleasant to work with.
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by esmer16
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
zzKarah zzGonzales
Aug 08, 2023 -
Big Star Cadillac responded
Thank you for your review, we value your feedback. Please feel free reach out to me directly and share what we could have done better to earn a 5-star rating. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.
The dealer ship has the most excellent service in every
department the experience was well done
department the experience was well done
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by aegarcia491
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Big Star Cadillac responded
Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Bobby Miller is the best.
He is cordial and respectful. He is an asset to your dealership. Bobby keeps me coming back.
He is cordial and respectful. He is an asset to your dealership. Bobby keeps me coming back.
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by PRICJOHNCO
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2023 -
Big Star Cadillac responded
Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Excellent experience.
Miller did a great job. Please with service performed on my car.
Thanks
Miller did a great job. Please with service performed on my car.
Thanks
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by EMARTINEZ0855
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2023 -
Big Star Cadillac responded
Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac.
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