Brad Johnson
Brad Johnson at Capistrano Volkswagen

Brad Johnson | Page 9

Service Advisor

Capistrano Volkswagen

32922 Valle Road
San Juan Capistrano, CA 92675

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4.6
329 Reviews
4.6

329 Reviews

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329 Reviews of Brad Johnson

August 22, 2021

Dealership Rating
Employee Rating

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Colucci, Norm Faller , Fred Evans, Arlen Mack

Aug 23, 2021

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.

August 10, 2021

Dealership Rating
Employee Rating

had my 40k service here and they were wonderful! very thorough and communication was excellent. even got a thorough video of my car and what it might need! More

by liamhtx
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Payan

Aug 10, 2021

Capistrano Volkswagen responded

Thanks for the feedback! If there is anything you or your vehicle needs, feel free to give us a call! We look forward to seeing you again.

August 02, 2021

Dealership Rating
Employee Rating

Capistrano Volkswagen truly has excellent process, quality of work and customer service. Not only did they accommodated me with short notice. The task all got done as scheduled. More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorge Babiczuk

Aug 05, 2021

Capistrano Volkswagen responded

Thank you so much for the positive feedback JJ! If there is anything else we can help you with, feel free to give us a call.

August 01, 2021

Dealership Rating
Employee Rating

BRAD TOLD ME TO COME IN AS SOON AS I CALLED=VERY COMFORTING AS I'M ELDERLY,HANDICAPPED. HE FIXED IT WHILE I WAITED.FABULOUS! More

by LYNNESPIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Capistrano Volkswagen responded

Thanks you so much Lynne. We are so proud of the work Brad does for us and love to hear him succeed. We look forward to seeing you again!

July 11, 2021

Dealership Rating
Employee Rating

We had a great experience purchasing a new vehicle and serving another. I look forward to working with Capristrano Volkswagen for all of your car purchases and services. More

by John C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chuck Lilly

Jul 20, 2021

Capistrano Volkswagen responded

Thanks John! We will do our best to meet your expectations on your next visits as well.

June 24, 2021

Dealership Rating
Employee Rating

As a first time customer in the Service department. The staff was not friendly at all(Fred & Brad). A Smile & a Friendly greeting to ALL people goes along ways. I'm glad I didn't buy my Volkswagen at this More

by Trina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Fred Evans

Jun 29, 2021

Capistrano Volkswagen responded

Hello Trina, Thank you for the feedback. We welcome input from all of our customers so we can strive to provide a better experience. We hope you give us another chance to show you what our Smileage Guaranteed!® philosophy at the store is all about! Until then we will be approaching our staff to see what improvements we can make. Jack

May 24, 2021

Dealership Rating
Employee Rating

The entire group at Capo VW are the best I think I’ve ever dealt with. I’ve bought two cars from Buddy in sales and the service guys are all very pleasant to work with. Jeff, Arlen, Fred and Brad couldn’ More

by KIWIMAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Buddy Holguin , Fred Evans, Arlen Mack, Jeff Marris

May 25, 2021

Capistrano Volkswagen responded

Thank you so much! We try our hardest to make any dealership experience as smooth and easy as possible so it's great to hear this! We will pass this along to Buddy, Fred, Brad, Arlen, and Jeff to let them know they're doing a good job.

May 25, 2021

KIWIMAN60 responded

Please do pass along my comments as they are the reason I keep coming back.

May 12, 2021

Dealership Rating
Employee Rating

Staff were friendly, helpful, and courteous! Brad & the service technician explained the work that needed to be done on my car and finished the work on time. I was happy to pick up my car clean in and out. More

by lynbush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Capistrano Volkswagen responded

We appreciate your kind comments of our staff and Brad, so glad you left happy and thank you for choosing Capo VW! Kate

April 28, 2021

Dealership Rating
Employee Rating

Terrific level of service and excellent communication around status of work. Everyone was super friendly. Brad Johnson was fantastic and helpful in my personal drop off logistics (paid for Uber home as More

by Steve Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2021

Capistrano Volkswagen responded

Hi Steve, Customer service is our number one so we appreciate hearing that our customers are receiving the excellent hospitality they deserve. Thank you for your review and will be sure to pass along to Brad. We hope to see you again! Kate

April 12, 2021

Dealership Rating
Employee Rating

I have had my car serviced at Capo VW since new and purchased 2 cars from them and my purchase and service experiences have been excellent. More

by JW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Goodman, Miles Brandon , Fred Evans, Arlen Mack

Apr 12, 2021

Capistrano Volkswagen responded

Hi JW, Awesome to hear that you've chosen us more than once for your purchases and services, means a lot. Please let us know if there is anything else we may assist you or your vehicles with, we look forward to seeing you in the future! Kate

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