Brad Trefrey | Page 2

The sales and service staff are all helpful and friendly. I have bought at least 10 cars from them over the decades and have used their service department dozens of times. I have only been disappointed in on I have bought at least 10 cars from them over the decades and have used their service department dozens of times. I have only been disappointed in one person. I emailed the dealership several times, and each time all Chelsie Alvarez did was to tell me that the car I was interested in wasn't available. She did not point me to a car that was available or direct me to someone on the sales team who could help me. I finally called the dealership and spoke to Brad. When I explained my situation--that my car had been totaled and I had no other car--he went out of his way to try to find me a car. He then put me in touch with Marcus DeOliveira, who was extremely helpful and found me a car that was exactly what I wanted. He even drove my car to me on his day off so that I would not have to be car-less for one more day! I am giving Customer Service 5 stars in spite of Chelsie Alvarez, not because of her. Everyone except Chelsie went out of their way to help me. More

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Very accommodating and helpful. Straightforward deal process and efficient. Will buy from them again. Highly recommend Straightforward deal process and efficient. Will buy from them again. Highly recommend More

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We experienced very professional and prompt service and our purchasing experience with Nathan was excellent. I highly recommend this dealership if you are in the market for a new car! our purchasing experience with Nathan was excellent. I highly recommend this dealership if you are in the market for a new car! More

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Brad and John I were phenomenal. I started working with Chelsie Alvarez the business development manager who was amazing. She was knowledgeable, quick to follow up and ensured every question I had was answ Chelsie Alvarez the business development manager who was amazing. She was knowledgeable, quick to follow up and ensured every question I had was answered. Brad took over when I arrived as it was a busy Saturday and he was straight forward and quick to get things done. John then completed everything before finance and was the nicest person I’ve worked with in customer service. He was knowledgeable and extremely helpful. The only reason not giving 5 stars is I picked up my vehicle a week ago today, I still do not have my registration in hand and can’t get the inspection done which this is the first time this hasn’t been completed prior to me driving away w my car. I was pulled over and thankfully the officer was very very nice and understanding but warned me if I got pulled over again ( he pulled me over bc there is no inspection sticker) that I’d get a moving violation and clearly points on my license. I’m frustrated and hoping I can get this overnight but I left a message at 10:45am on the phone and it’s now 2:40pm with zero call back. I get people are busy but this was something they should be following up with on priority and I can’t drive my car now until I have it in hand. I live an hour away as well and my time is just as valuable as everyone who works there but it doesn’t seem to be a priority. Hoping to update it. More

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Nathan Ingram was a real professional and a real pleasure to work with at Wellesley Toyota. He exceeded our expectations in every way. He was very personable and we enjoyed his stories. to work with at Wellesley Toyota. He exceeded our expectations in every way. He was very personable and we enjoyed his stories. More

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Both Brad Trefrey and John Imparato are fantastic salesmen! Brad was straightforward and easy going right from the start and he was happy to educate me on some of the fees and other details associat salesmen! Brad was straightforward and easy going right from the start and he was happy to educate me on some of the fees and other details associated with buying a car. After some time, I had decided to work with Brad. But when I called with the intention of purchasing the car I was looking for, I got John . And I was frankly surprised to find two easy going and very friendly salesmen at the same dealership. It made sense to be that John and Brad work together and it spoke volumes to me about the culture at Wellesley Toyota. John has a great personality and high energy. He's always willing to do whatever he can to make the buying experience easy and pleasant. I don't give my money to anyone without great thought. But John made me feel happy I had chosen to purchase our car from Wellesley Toyota. And I'll be sure to go back to them the next time I need to purchase a car. More

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Fantastic experience purchasing online and contactless purchase. Best car buying experience I have ever had. John was amazing through the whole process, and after purchase to resolve a few minor issues. W purchase. Best car buying experience I have ever had. John was amazing through the whole process, and after purchase to resolve a few minor issues. Would recommend him and Wellesley Toyota to anyone and everyone! More

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My third lease with Wellesley Toyota! I have Toyota dealerships closer to me that I have spoken with in the past and have yet to do business with. I trust Wellesley Toyota to do what they say and say w dealerships closer to me that I have spoken with in the past and have yet to do business with. I trust Wellesley Toyota to do what they say and say what they do. John Imparato made things easy. More

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I worker with John on the purchase of a new Highlander. I had some constraints on the timing of my purchase which made it difficult to get the transaction completed within the timeframe of an important To I had some constraints on the timing of my purchase which made it difficult to get the transaction completed within the timeframe of an important Toyota rebate. John and others worked out and implemented a plan to make it work out, including timely installation of important accessories and delivery of the new vehicle at a location over 100 miles from the dealership. I'm very pleased with the new vehicle and the service by John and the sales team. More

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They make car buying seemless, fair and practically joyful! I roll over my lease every three years here. This time I did it in 18 months as I was in for regular service and started a conversation about rolling I roll over my lease every three years here. This time I did it in 18 months as I was in for regular service and started a conversation about rolling the car over early as it has low miles and a had damage to the front quarter panel. They rolled me into a brand new sporty Corolla SE (we had an LE) that my wife and I love. They kept the payment about the same and took my car with damage. Love these guys. Thank you! More

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