Brad Tweten | Page 43

Over Promise, Under Deliver On Tuesday, June 27th, 2017, I test drove a 2015 Chevy Suburban and was able to bring it home over night to show my husband. When I went to leave for On Tuesday, June 27th, 2017, I test drove a 2015 Chevy Suburban and was able to bring it home over night to show my husband. When I went to leave for work that Wednesday morning there was a nice size oil leak on my garage floor from the Suburban so when I went to bring the vehicle back into Gateway and discuss purchase options, I mentioned it to the salesman and they said they would get it fixed right away. I also asked to have the front windshield wipers replaced, the second row arm rest plastic plugs replaced, the driver’s side rear defrost to be glued back on, as well as if the 3rd row facing headrest DVD players could be moved to face the second row and they agreed and asked when I would make a decision by. I told them to let me know what the service center says about the oil leak but I would make a decision by Friday. That Thursday I text the salesman asking if he had an update on the oil leak, he told me that the service center had replaced the oil pan and a plug, along with the windshield wipers and it would be ready to go for me on Friday (minus the driver’s side rear defrost as they would have to replace the whole windshield if I wanted it fixed. I chose to have a smaller dealership fix it instead of paying to replace the whole windshield) if I wanted to come in and sign papers. By the end of that Thursday, everything was negotiated for an out the door price and I was to come in the next day at 1pm to sign the purchase papers. That Friday morning, I was notified that the oil leak in fact was not fixed and they were waiting on the oil pan to come in and I would not get my vehicle until Wednesday . I told the salesman that I wanted the Suburban for the long 4th of July weekend and that is why I made my decision so quickly and he told me he would put me in one similar. When I got there the salesman told me the 2015 Suburban I requested was sold but could give me a 2013 Suburban (with a quarter tank of gas and told me I would be refunded if I put gas in it, which I never was) instead and told me since I had gotten the run around, they would pay to swap out the dvd players . On Wednesday, July 5th, I was called and told that my suburban was ready to go around 6pm. When I got there I loaded my kids' car seats in the Suburban and noticed I did not have floor mats the manager stated they would order new floor mats. That night I glanced at the mileage and noticed the vehicle had hit 62,100 miles; on the papers that I had signed that Friday before, the mileage stated “61,739”, upon inspecting the vehicle, we also found a sucker stick as well as a large amount of White Dog hair in the back of the vehicle and the second rear defrost had come off… things that were not there when I test drove it. I strongly believe that the oil leak had originally been fixed that first week and that someone had taken the Suburban, that I purchased, with their kids and dog for the holiday weekend, putting on a good 350+ miles… We also noticed the original headrests were missing that had been in there when I test drove it. When I called the salesman he told me that he looked everywhere and sometimes you have to “rob Peter to pay Paul” and they probably got placed into another vehicle. My husband then called the Manager and he stated they would order new (original) headrests. On Tuesday, July 11th, I was called at 9am and told that they would come to my place of work and swap out a vehicle to bring my Suburban to Audio Garage to move the DVD player headrests up a row, as well as have my floor mats installed and they had my new headrests. At 2:50 pm the salesman brought my Suburban back to me and explained that it would cost $1,500 to move the DVD players up a row, so they decided to leave them where they were at, but they found my original headrests under the trunk mat of the Suburban and they had my floor mats. They brought my Suburban back to me and took the vehicle they lent me and were on their way. I opened the door to glance at the new floor mats and found them uninstalled in boxes in the back end of my vehicle. To say I am unhappy with how this whole purchase went is a complete understatement. I’ve worked in Customer Service and believe it is completely wrong to outright lie to a customer and to over promise and under deliver (moving the DVD players and installing new floor mats). The run around was something no one should have go through. More

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Great experience Michaela was great she put the extra effort in, nice touch. Treated me like a friend instead of a number. Thanks again love the truck and service. Michaela was great she put the extra effort in, nice touch. Treated me like a friend instead of a number. Thanks again love the truck and service. More

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From old to new With the help from Brad Tweten and Jeremy Jensen I drove off the lot today with a new 2017 Chevrolet Silverado 1500! I can't thank these two enough fo With the help from Brad Tweten and Jeremy Jensen I drove off the lot today with a new 2017 Chevrolet Silverado 1500! I can't thank these two enough for helping me get exactly what I wanted! This isn't the first time that I've worked with these guys and it won't be the last! Thank you both so much! More

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Very nice dealer with super nice salesman I went to Gateway this April and Jeremy Jenson helped me a lot with choices that I could have. He has been very patient with me and tried to help me t I went to Gateway this April and Jeremy Jenson helped me a lot with choices that I could have. He has been very patient with me and tried to help me to get the best deal I could have. After I chose the Cadilac ATS, Cadie and Brad also helped me with the paperwork very nicely. I love the experience in Gateway and I would totally recommend my friends to buy theirs with Jeremy. More

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2016 Cadillac Escalade purchase We recently purchased a gently used 2016 Cadillac Escalade and in doing so, had the pleasure of working with Jeremy Jenson. He was very personable an We recently purchased a gently used 2016 Cadillac Escalade and in doing so, had the pleasure of working with Jeremy Jenson. He was very personable and exhibited professionalism throughout the entire process. He was extremely helpful in regard to sharing his knowledge of the vehicle and highlighting its many features! Also, he was patient with us as we made our decision and readily followed through on our requests prior to the final purchase day. We also met Brad Tweten during this process and he too was a pleasure to work with. Overall, we had a great experience at Gateway and would highly recommend this dealership to family and friends! Thanks for everything!! Sheri & Chad Haroldson More

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Best buying experience ever!! Danielle Owen did an awesome job in finding me the truck I was looking for. She listened to my needs and worked to find just the right one. The servic Danielle Owen did an awesome job in finding me the truck I was looking for. She listened to my needs and worked to find just the right one. The service and accessories department sealed the deal for me with their attention to detail!!! I will be back to buy my next vehicle from Danielle and Gateway Chevrolet!! More

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Exceptional This is the third vehicle we have purchased from Gateway Chevrolet and we are very pleased with the welcoming and personable way in which we were trea This is the third vehicle we have purchased from Gateway Chevrolet and we are very pleased with the welcoming and personable way in which we were treated. We received excellent customer service in regard to our questions. Our salesman was very knowledgeable and told us if there were any additional questions or concerns to just give him a call. As I said "Exceptional". More

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Thanks Stas! Appreciate Stas's help in comparing vehicles and suggesting considerations and alternatives. Did a good job of answering our questions and honest des Appreciate Stas's help in comparing vehicles and suggesting considerations and alternatives. Did a good job of answering our questions and honest description of costs associated with different features and options. Working out trade value and final price difference felt fair and straightforward. Allowed us to buy a vehicle that was a good fit for our priorities at fair price. Paperwork and financing paperwork was quick and didnt try to sell a bunch of extras we didnt want. Everybody did a great job, especially salesman Stas. We will go back to Gateway. More

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Time for something New The whole process was easy, smooth, and fast. Really great service from everyone involved. I would recommend these guys to anyone and everyone. Love. The whole process was easy, smooth, and fast. Really great service from everyone involved. I would recommend these guys to anyone and everyone. Love. Love the new ride. More

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Great experience at Gateway We had Jeremy Jenson as a salesman very knowledgeable on the vehicles and knew the specs on them. Never bought a vehicle before with this experience a We had Jeremy Jenson as a salesman very knowledgeable on the vehicles and knew the specs on them. Never bought a vehicle before with this experience and excellent showroom!! We were so pleased we bought 2 new vehicles at the same time highly recommend Gateway. More

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