Bradford Titone | Page 27

It took two weeks to repair my truck. very poor communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. communication. Service writers seem to be in a foul mood every time we talked. I have talked to management and there was no follow up. More

by JAMESPERKINS416 Verified Customer Verified Customer

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Help me out with the intermittent problem. George the technician is very knowledgeable about what was going on with the truck. Talking to him put me at ease knowing that it was going to be repaired prope technician is very knowledgeable about what was going on with the truck. Talking to him put me at ease knowing that it was going to be repaired properly. Many thanks. More

by Ron Verified Customer Verified Customer

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Problem was not fixed. Keyless passenger door still does not work. Cannot recommend Ford to anyone. Have been in several times Still have issue Ugh not work. Cannot recommend Ford to anyone. Have been in several times Still have issue Ugh More

by JIMPA1945 Verified Customer Verified Customer

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I have had both my 2013 F150 and my 2017 Edge serviced at Boucher Ford for several years. Service is always prompt and work is completed as agreed. Boucher Ford for several years. Service is always prompt and work is completed as agreed. More

by ASFLLM66 Verified Customer Verified Customer

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I can not say enough about this entire dealership. My salesperson Tristen, is by far the best salesperson I have ever dealt with. He truly knows what customer service is all about. He has gone above and salesperson Tristen, is by far the best salesperson I have ever dealt with. He truly knows what customer service is all about. He has gone above and beyond every time I have stepped on the lot. That is why I have gone back to him to buy 3 cars in the last two years. I would honestly say that I would not buy a car from anyone else. The service department has followed suit with the top notch service. they were very informative about what would be done to my truck during the recall procedure I was just in for and they got my vehicle back to me right when they said they would. I have had some bad experiences with other dealerships in the past but now feel comfortable knowing that I don't need to search for the right place to buy or service cars anymore. I have "My Guy" Thanks for everything. More

by Ray Z. Verified Customer Verified Customer

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Service was great , they worked around a few problems and were very friendly. I have zero complaints. Except having to write at least 25 words in this review. were very friendly. I have zero complaints. Except having to write at least 25 words in this review. More

by KEVIN@ROCKETFOBRESCUE.COM Verified Customer Verified Customer

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Super fast, very professional and thorough service. Staff are always friendly and warm. They always go above and beyond to make me feel important and cared for. are always friendly and warm. They always go above and beyond to make me feel important and cared for. More

by WILLIAMSMANDY1179 Verified Customer Verified Customer

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Great Service as always Danny Rivera and Bradford Give Great Service as always Danny Rivera and Bradford Give only the best of service , each and every time i have used them! Thanks for the great j Great Service as always Danny Rivera and Bradford Give only the best of service , each and every time i have used them! Thanks for the great job! More

by SKREZINSKI Verified Customer Verified Customer

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My experience was exceptional. Bradford handled my My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed s My experience was exceptional. Bradford handled my request for service by accommodating my schedule. Danny Rivera checked my vehicle in, followed service, and contacted me. And Sal runs the dealership in a phenomenal way. Best Regards More

by The Ghost Verified Customer Verified Customer

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I came in Monday for an oil change and to check my roof racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be racks to see if they needed to be repaired due to a recall. My appointment was at 9am. I said I would wait for my vehicle. Bradford said it might be a little bit, so he would call when it was done. I had my husband drive into Kenosha (25 min drive) and we went to breakfast and he dropped me back off at the dealership. At about 1145, I went into the service area to see approximately when my car would be done. It was at that time that Bradford told me that it wouldn’t be be done until after 5. I was not told that when I made the appointment or when I dropped off my vehicle. I had other obligations that day that I needed to reschedule due to this miscommunication. My daughter was able to drive into Kenosha (another 25 minute drive one way) to pick me up. I got the call that my car was done at about 415pm. Bradford let me know that the oil was changed and the tires were rotated and roof rack was completed. I drove to pickup my car, arrived about 615pm. The cashier told me my car was in the lot just outside. My car was a actually around the back of the building and to the left. There was tape still on the roof racks. The plastic was on the seat and the paper floor mat was down. The oil change sticker was on the dash. The oil life percentage was not reset. I went through the vehicle inspection report and my battery was not tested due to corrosion, and this was not communicated to me except by reading the report myself. All of these things may seem insignificant to you, but I just keep thinking, if my mother or father would come to your dealership, they would be treated the same way. They cannot climb on a ladder to remove the tape left on the roof racks. They aren’t able to figure out how to reset the oil life indicator. I expect better communication and customer service at a full service dealership. More

by WCONIGLIARO Verified Customer Verified Customer

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