Bradford Titone | Page 7

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're so glad to hear you've consistently received excellent sales and maintenance service at Gordie Boucher Ford of Kenosha. A special thank you to Katie Eckman for going above and beyond during your most recent service visit she’ll be thrilled to hear your kind words. We truly appreciate your continued trust and loyalty, and we look forward to serving you again! Sal Papapalrdo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're thrilled to hear your first visit to Gordie Boucher Ford of Kenosha was such a positive one. Terry in the parts department is truly a valuable member of our team, and we’re glad he kept you well-informed and made sure you got exactly what you needed for your Explorer. It means a lot to know that his knowledge and customer care left a lasting impression. We look forward to welcoming you back and showing you that exceptional service is what you can expect from our entire team. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're honored to be your go-to place for both buying and servicing your vehicle. It's wonderful to hear that you enjoy our friendly team and pleasant atmosphere we work hard to make every visit a great one. We truly appreciate your loyalty and look forward to seeing you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear you appreciate our honest, no-pressure approach and that our team consistently takes care of your vehicle without upselling unnecessary services. At Gordie Boucher Ford of Kenosha, transparency and trust are at the heart of everything we do. We truly value your continued confidence in us and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear you enjoyed our state-of-the-art new facility and found our team to be friendly and welcoming. At Gordie Boucher Ford of Kenosha, we’re committed to providing both a top-tier environment and exceptional customer service. We appreciate your support and look forward to your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the ongoing frustration with your Expedition’s running board issue. We understand how disappointing it is to bring your vehicle in more than once without a clear resolution, and we regret that we haven’t met your expectations. This is not the level of service we strive for at Gordie Boucher Ford of Kenosha, and we want to make it right. We’d appreciate the opportunity to take a closer look and have a senior technician evaluate the concern directly. Please reach out to our Service Manager Belal Barakat at 262-697-0700, and we’ll make this a priority. Your satisfaction is important to us, and we appreciate the chance to earn back your trust. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad to hear the overall service met your expectations, but we sincerely apologize for the mix-up with your contact information. Clear and accurate communication is essential, and we regret that we fell short in that area. We appreciate you bringing this to our attention and will work with our team to ensure it doesn’t happen again. Thank you for giving us the opportunity to improve—we hope to provide a smoother experience on your next visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad your first experience with us was a great one, on-time, thorough, and courteous is exactly what we aim for. We're especially happy to hear that our valet service made a positive impression and helped make your visit even more convenient. We appreciate you choosing Gordie Boucher Ford of Kenosha and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled we could help make your trip to Wisconsin a little smoother especially during such a special time celebrating your grandson’s graduation. Katie and Bradford will be so pleased to hear your kind words. Their dedication to getting you in last minute, diagnosing the issue, and getting you back on the road quickly is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust in us, even from out of state, and we’re grateful for the opportunity to assist you. Safe travels, and congratulations again to your grandson! Sal Pappalardo General Manager