Bradford Titone | Page 6

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you, Julia, for your wonderful review! We’re so glad to hear your visit to Gordie Boucher Ford of Kenosha was simple, fast, and easy. It’s great to know that Katie made such a positive impression she truly is a valued part of our service team, and your kind words mean a lot. We appreciate your recommendation and look forward to welcoming you back for future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear you enjoyed our vehicle pick-up and delivery service it’s designed to make maintaining your car as convenient and stress-free as possible. At Gordie Boucher Ford of Kenosha, we’re proud to provide door-to-door service that saves our customers time while still delivering the same high quality care. We appreciate your trust in us and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad our service team at Gordie Boucher Ford of Kenosha was able to fit your truck in and complete your Ford recall repairs quickly and efficiently. Fast, timely service is something we pride ourselves on, and we’re happy we could get you safely back on the road. We appreciate your trust and look forward to assisting you with all your future service needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with us. We sincerely apologize for the long delay and lack of communication regarding your vehicle’s repair. We understand how frustrating it must have been to pay a deposit and then wait weeks without timely updates, and we agree that is not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. We also want to thank you for taking Karen’s call after leaving this review and giving us the opportunity to discuss and address your concerns directly. Your feedback is extremely valuable, and we are committed to improving communication and service timelines so future customers don’t experience the same issue. We truly appreciate your patience and the chance to make things right, and we hope to restore your full confidence in our service team moving forward. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We’re thrilled to hear you enjoyed the red carpet treatment at Gordie Boucher Ford of Kenosha. Our team takes pride in making sure every guest feels valued, and it’s great to know our service staff was accommodating, pleasant, and focused on your satisfaction. We look forward to welcoming you back for your next service visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your 5-star review! We’re glad to hear everything went smoothly and that you found our pricing competitive. We’re also happy you enjoyed our pickup and delivery service it’s designed to make your vehicle maintenance as convenient as possible. We appreciate your business and look forward to serving you again at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you’re enjoying our new facility and that your scheduled oil change was handled quickly and efficiently. We love adding those extra touches like cookies, popcorn, and a freshly washed car to make your visit even better. We appreciate your support and look forward to welcoming you back to Gordie Boucher Ford of Kenosha for your next visit! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're thrilled to hear that both your service and buying experience were top notch. Your recommendation to friends means a great deal to us, and we’re honored to have earned your trust. We look forward to welcoming you back to Gordie Boucher Ford of Kenosha in the future! Sal Pappalardo General Manager