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Bradford Titone
Bradford Titone at Gordie Boucher Ford of Kenosha

Bradford Titone | Page 9

Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.7
378 Reviews
4.7

378 Reviews

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378 Reviews of Bradford Titone

March 14, 2025

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Employee Rating

I was very pleased with my service experience. The new facility is outstanding! I have always felt the service at Boucher ford is one of the best around. I have used the pickup service and find More

by PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Yager, Karen Cooper , Cory Knutsen

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Mar 14, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Belal Barakat Service Manager 262-697-0700

March 12, 2025

Dealership Rating
Employee Rating

Bradford Titone is an EXCELLENT Service Manager! !! He works together with the technicians to always ensures we are informed and satisfied with whatever our vehicles need to keep running smoothly and More

by HARNZSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha. Your feedback and rating mean a lot to us. We're glad Brad was able to help, and we hope to see you again! Belal Barakat Service Manager 262-697-0700

March 08, 2025

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Employee Rating

Exceptional service on my 2021 Bronco. The video service summary was great. Discounted oil change was a great value. More

by jtippman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Garay

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Mar 10, 2025

Gordie Boucher Ford of Kenosha responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

March 07, 2025

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Employee Rating

The dealership picked up the vehicle and checked everything told me the problem was gas that was to rich for the vehicle. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Eckman

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Mar 08, 2025

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Belal Barakat Service Manager 262-697-0700

Mar 08, 2025

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Belal Barakat Service Manager 262-697-0700

Mar 10, 2025

Chuck responded

I received a recall letter from Ford and call a couple of days later to make an appointment well a couple of days after my engine light went out so I called to cancel, a few days after I cancelled the light came back on so I brought the car out to make the appointment for a valet to come and get the car. The guy was very disrespectful to my car, I had brushed the snow off the car but didn't brush the snow out from around the windshield and the snow was hard, I told the guy I had deicer spray in the back on the floor which he didn't use; he tried to pull the wipers out which didn't work and there was snow on the windshield and took off without getting a brush out of the back and brushing the snow off. The appointment was for Friday morning, I wasn't contacted and I had given the Service Department my number, the car was finally returned Monday at noon. The light was out Monday but came back on Tuesday, I was never told where the part was so I don't know if the part was replaced. My understanding as I was a mechanic is that you run a diagnostic to see what the problem is before you replace the part. I made another appointment to see what the problem is an when I got a call I was told that it's going to cost a $165.00 to run a diagnostic which should have been done so I told the Service Department to return my car. (I apologize for using an inappropriate response when I answered the phone and was told that the diagnostic would cost a $165.00 but if it would have been done right there probably wouldn't bee sent out a second time)

March 05, 2025

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Employee Rating

Thank you for a job well done the vehicle drop pickup and drop off is great! More

by billdick917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Gordie Boucher Ford of Kenosha responded

Bill, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

March 05, 2025

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Employee Rating

The repair is now completed. I did have to make two visits to get the repair done More

by HLUPA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Pappalardo, Sam Alcazar, Barb Derose , Katie Eckman, Triston Castro

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Mar 05, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

February 28, 2025

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Employee Rating

100% satisfied, great communication, excellent work, delivered as promised, excellent customer service. Friendly and took care of me. More

by Djhanson34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

February 03, 2025

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Employee Rating

Gordie Bouchie kenosha was very accommodating with their valet service and completed the work in a timely fashion More

by gregg.patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

January 24, 2025

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Employee Rating

It all started by taking my wife’s 2024 Ford Expedition in for its first oil change and tire rotation. I was greeted promptly, Bradford took the time to explain the rewards program that I wasn’t aware of a More

by Mark Koch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Leonard , Alfredo Rosales

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Jan 25, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us, Mark. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sal Pappalardo General Sales Manager 262-697-0700

Jan 24, 2025

Mark Koch responded

Respond publicly to Boucher Ford Kenosha, WI.

December 30, 2024

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Employee Rating

Have used it for over 5 years since we moved here great service and always ready to help More

by AMT1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Knutsen

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Jan 02, 2025

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

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