Brandie Gil | Page 5

Brandie was so quick and helpful. She had my car ready by the expected time. I really appreciated her advice and professionalism. She had my car ready by the expected time. I really appreciated her advice and professionalism. More

by toriatoria2 Verified Customer Verified Customer

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My service advisor, Brandie, was great. The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just sta The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just stand there awkwardly dodging employees elbowing their way through the area. Poor, stupid layout--with no concern whatever for the customer. Maybe it helps the service managers to hide out in the areas that formerly housed a customer lounge--customers feel it's a terrible setup. The guy at the desk who ultimately helped me, was brand new. I had a problem that went far beyond anything he could comprehend. You need to create a system where the customer knows what's happening--am I next? are you? how long is this gonna take? Why does it look like no one's in charge? The line at the deli counter is much better thought-out and managed. If there is a customer waiting area, it should be communicated and crystal clear to all entering this congested, cramped customer service entry point. Please don't have Ron respond to this review. He simply justifies the woefully inadequate system and perpetuates the problems. Unless I have no choice, I will not return. BTW: I have owned 8 Corvettes (one purchased from Jessup) plus a Cadillac SUV, serviced at Jessup. I've had cars serviced at many dealerships. Jessup is by far the worst. This poor service experience will definitely influence the purchase of my next vehicle. As you might have guessed--it won't be anything I'd ever need to get serviced at Jessup. A final note: having Dan Jessup raving endlessly on the voicemail about how wonderful the dealership is and how it has been delivering top service for 38 years tends to raise the expectation level, and makes the customer even that much madder when the service doesn't match the hyperbole. More

by cliffmcgoon Verified Customer Verified Customer

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Great service as always. I would never take my vehicle anywhere but the Jessups. Thank you I would never take my vehicle anywhere but the Jessups. Thank you More

by nnoguera2010 Verified Customer Verified Customer

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Everything so far has been very enjoyable. I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the servic I"m coming tomorrow to finish what we started and then I will be able to answer how I feel about the service and quality of the job. Ron the service manager is a jewel to work with. Don Bellone More

by dbellone69 Verified Customer Verified Customer

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Did not need to leave my car over the holiday! !!!. Went in to have a brake light warning checked on New Years Eve. I was informed that the service shop was completely booked so I would have to lea !!!. Went in to have a brake light warning checked on New Years Eve. I was informed that the service shop was completely booked so I would have to leave it over the holiday. To my surprise they were able to diagnose the issue and have it fixed. That is why I take it to Jessup, they get it done in a timely manner the first time. More

by JZAHYNA Verified Customer Verified Customer

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Did a wonderful job fixing my Traverse Looks and drives like new. Best service ever like new. Best service ever More

by laverne1367 Verified Customer Verified Customer

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Best in the valley. I own a 2017 Chevy Cruze jessup keeps my car running like new. Best service polite staff I own a 2017 Chevy Cruze jessup keeps my car running like new. Best service polite staff More

by MCCREADY.KAREN Verified Customer Verified Customer

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Professional, efficient and courteous service is always my experience with Jessup. I’ve been using their services for 5 years and plan to continue. my experience with Jessup. I’ve been using their services for 5 years and plan to continue. More

by DADUWA Verified Customer Verified Customer

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The service department is very chaotic…misdiagnosed our vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 vehicle the first time, after they finally got it right they called us to say the vehicle was ready and it actually wasn’t 😡 More

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This is where I purchased my car and the people I trust to service it. to service it. More

by gene_seroka Verified Customer Verified Customer

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