Brandon Harris | Page 19

The sales consultant was very helpful and made me feel comfortable with my purchase. I would definitely return! comfortable with my purchase. I would definitely return! More

by Jetaune Verified Customer Verified Customer

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Best salesman - Bob Earnhart! ! Very smooth order and delivery!! He kept me informed the whole time!! ! Very smooth order and delivery!! He kept me informed the whole time!! More

by bdheiman Verified Customer Verified Customer

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Great, easy process. There was a bit of pressure to purchase the extended warranty when I was clear I didn’t want it. There was a bit of pressure to purchase the extended warranty when I was clear I didn’t want it. More

by saranewberry8 Verified Customer Verified Customer

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Thanks to Scott and Steve on a awesome buying experience. Ordered a new Ram truck and arrived much sooner than expected. Great deal, great follow-up and a great vehicle !!! Highly recommended!! Ordered a new Ram truck and arrived much sooner than expected. Great deal, great follow-up and a great vehicle !!! Highly recommended!! More

by jobauer1 Verified Customer Verified Customer

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It was a pleasure to buy my truck here at Cassens. They made it simple and trouble free. I would recommend going to Glen Carbon I’ll. and dealing with these folks. Steve Lane was very professional and They made it simple and trouble free. I would recommend going to Glen Carbon I’ll. and dealing with these folks. Steve Lane was very professional and did us right. More

by lillieandstanknight Verified Customer Verified Customer

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I ORDERED MY 2022 RAM AT PROBABLY ONE OF THE WORST POSSIBLE TIMES IN HISTORY FOR THE AUTOMOTIVE MANUFACTUERES. MY SALESMAN STEVE LANE EXPLAINED UPFRONT THAT IT WAS UNKNOWN WHAT THE DELIVERY DATE WOULD POSSIBLE TIMES IN HISTORY FOR THE AUTOMOTIVE MANUFACTUERES. MY SALESMAN STEVE LANE EXPLAINED UPFRONT THAT IT WAS UNKNOWN WHAT THE DELIVERY DATE WOULD BE. HE KEPT ME INFORMED EVERYTIME HE GOT AN UPDATE ON MY TRUCKS PROGRESS. WHILE I WOULD HAVE LIKED THE TRUCK SOONER I BELIEVE STEVE AND CASSENS DID THIER VERY BEST TO GET IT DELIVERED AS SOON AS POSSIBLE. More

by b-heckman Verified Customer Verified Customer

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I think this dealership and it’s sales people where very professional and I like that they had options for you to be able to get into a vehicle professional and I like that they had options for you to be able to get into a vehicle More

by mrwilliamjt Verified Customer Verified Customer

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The dealership was awesome and helped me find the keep I was looking for. They made the process quick and easy. I am happy with the service and car I was able to purchase! Cliff was a lot of help and answer was looking for. They made the process quick and easy. I am happy with the service and car I was able to purchase! Cliff was a lot of help and answered all my questions. He also walked me through how to use all the functions on my vehicle which was really nice! More

by allieautumn95 Verified Customer Verified Customer

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Mical Mceuen provided me with the best customer service I have ever had. I had concerns about the spacing for the seating and he went above and beyond to make sure I understood how much spacing there was F have ever had. I had concerns about the spacing for the seating and he went above and beyond to make sure I understood how much spacing there was For each row of seating. He literally went out and got in the Jeep took measurements And took a picture showing the measurements available after he was sitting in the seat so that I have perspective on legroom. We were able to accomplish the entire deal over the phone through pictures, open communication back-and-forth, and a great deal of attention to my concerns. I live a little over an hour and a half away from the dealership and because of his outstanding service I drove to Cassens to buy my vehicle. This along with several other conversations and concerns is the reason why I say it is the best customer service I have ever had. More

by swainboy Verified Customer Verified Customer

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I researched my new vehicle online and started my process on the website with the Chat. I was put in contact with Steve Lane who was an absolute great guy to work with. I had options to work with, I didn’t on the website with the Chat. I was put in contact with Steve Lane who was an absolute great guy to work with. I had options to work with, I didn’t have to trade my car, I had my own financing secured and pre-approved, and was really looking for whichever direction made the most sense to me based on the offers given. I talked with Steve and let him know what my options were and he took that and provided me with an offer that I felt was very fair for both myself and Cassen’s. I did not feel pressured or swayed in any way, and really enjoyed that part of the deal, which we all know can make or break a sale. I ended up trading my existing car and financing through Chrysler Capitol, which was 180 degrees from what I was expecting to do. What set this experience apart, when Chrysler Capitol went to finalize my application, they found that my bank was mistakenly reporting my Home Equity Loan and it was throwing my Dept to Income ratio way off. Steve reached out and let me know right away and I was able to provide documentation to show the correct information. Steve worked with Brandon in the Finance group to reach out to Chrysler Capitol and get the information reviewed and approved on the CC side. Chrysler Capitol was not very speedy on their response, but your team was very good at staying on them to get an answer and using that wait time to make sure I was 100% familiar with all of the aspects of my new vehicle. When it didn’t look like the deal was going to happen that day, Steve and Brandon provided a couple of options to save my time, but in the end, right as I was getting ready to leave (and come back the next day after we received the response from Chrysler Capitol), we received the approval we were waiting on. Even while I was waiting, and Steve had went to check with Brandon on the latest from Chrysler Capitol, I was at the soda machine and it did not want to read my credit card, so one of the other salesman bought me my soda. It’s all of those little things that your team did to make this all work, and that made for an awesome experience. Thanks to the Steve, Brandon, and the whole team @ Cassen’s! More

by james.pille Verified Customer Verified Customer

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