Brandon Martinez
Brandon Martinez at Honda of Valley Stream

Brandon Martinez | Page 24

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
348 Reviews
4.7

348 Reviews

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348 Reviews of Brandon Martinez

September 17, 2024

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Employee Rating

Briyanna was attentive and very detailed with all areas of my service, from the services I asked for, to the expected wait time and all area of the vehicle that might need attention. 5star customer service More

by Kelrick Davis
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Sep 18, 2024

Honda of Valley Stream responded

Thank you for your fantastic feedback! We're thrilled to hear that Briyanna provided such attentive and detailed service. Your 5-star experience is what we aim for, and we'll make sure to keep being awesome for you! Looking forward to serving you again.

September 17, 2024

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Everything went well and was done in time frame I was given for the wait. Great experience More

by sking101
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 17, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that everything went smoothly and within the expected time frame. We're happy you had a great experience and look forward to serving you again!

September 17, 2024

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This place is very professional and they are very well run even down to the guys that valet and wash the cars. The women that work at the cashier are also very nice and personable. More

by DGIETSCHIER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Marcel

Sep 17, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're happy to hear that you had a great experience with our professional team, from the valet and car wash staff to the cashier. We appreciate your kind words and look forward to serving you again!

September 12, 2024

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Good customer service. Great service. The wait is definitely not too long. I was quite satisfied. More

by BSAMSON712
Service Price Transparency
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Recommend Dealer
Yes
Sep 13, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and found the wait time reasonable. We appreciate your trust and look forward to serving you again!

September 11, 2024

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Quick service, polite customer service, was told how long the wait would be and they were exact. Definitely glad to have switched from previous dealer. More

by dvel770
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 11, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that the service was quick, the team was polite, and everything went exactly as promised. We're happy you made the switch, and we look forward to continuing to provide you with great service!

September 10, 2024

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Was an amazing experience the agent was very helpful and informative with all my questions was helpful More

by JMILLER9164
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Recommend Dealer
Yes
Sep 11, 2024

Honda of Valley Stream responded

We're glad to hear you had an amazing experience! It's great that the agent was able to assist you with all your questions. We appreciate your feedback and look forward to serving you again!

September 10, 2024

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It Needs faster service on the smaller things but overall very pleasant, clean and friendly. More

by tamara
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Recommend Dealer
Yes
Sep 11, 2024

Honda of Valley Stream responded

Thank you for your feedback! We appreciate your patience and will work on improving the speed of service for smaller tasks. We're glad to hear that overall, you found the experience pleasant, clean, and friendly. We look forward to serving you again!

September 10, 2024

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Brandon was helpful and responsive to my needs. He was friendly and took extra steps to help me More

by DRPEPPER0
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Recommend Dealer
Yes
Sep 10, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're happy to hear that Brandon went the extra mile to help and was responsive to your needs. We appreciate your feedback and look forward to serving you again!

September 09, 2024

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Brought my car in because the engine was intermittently starting and not. Also said I needed an inspection once problem was diagnosed. Was told I needed and new battery and in addition there was a bubble More

by sportki1
Service Price Transparency
Service Communication
Recommend Dealer
No
Sep 12, 2024

Honda of Valley Stream responded

We are sorry you feel your experience with us was less than satisfactory. When you brought your vehicle to us, it was having issues with not starting so it had already lost power at that point in time. The NY State Inspection rules are very clear and strict that a 2001 or later vehicle can only have one monitor say it is “not ready”, your vehicle had three. Unfortunately, at that time, driving it is the only way to reset the monitors. We did call and offer to drive the car for you. We do hope this explains things further. Please reach out if there is something more we can do to assist with this situation.

September 06, 2024

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Great service. Martinez was very professional I will definitely comeback. The wait want too long More

by amalia1461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Martinez provided you with great service and that your wait time was short. We look forward to welcoming you back in the future!

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