Brandon Moore | Page 3

Tam responded

Thank you for responding to my post, Melanie. Where I can appreciate the errors being made, and I can get that until a car is ‘seen’ you cannot fully guarantee the value. With that said, 2 other dealers onsite have offered $19K for the car and your staff offering me $16K was ridiculous. Then to do the “let me talk to my manager” bit only to then offer me $17K as a the highest. Then I said, nicely,”Thank you, I appreciate your time” and instead of getting my keys they redo the same bit to bring me another offer, I guess because I am a woman- it is expected for me to not understand. Unfortunately, by this time, I had called my husband so he could sign the papers on our current car & he just arrived to see me waiting for my keys after asking a 2nd time so I could leave, He did get upset feeling I was being taken advantage of and being held up so that the sales team could do this back & forth. I did think the $20,919 the website gave was high compared to the two previous onsite assessments and was expecting it to be less than that initial quote. However, I did NOT expect it to be nearly $5K less. It being a Touring & not a Grand Touring makes sense why it was so high but does not explain why your team came another $3K below the value except to make some additional money thinking I a dumb female that won’t know any better. Even had they came in at $18.5K, I would have bought the car but to play games with me and do the back & forth was insulting. This would have been my 3rd Kia, I have peers within their HR team that had me believing in the brand but after this experience, I am so disappointed. It’s 2023, woman make most purchase decisions in the majority of households, please get out of the Stone Age and treat us some respect and not an easy mark to overcharge us, show integrity in your business practices. I am sorry my husband got upset but he felt that his wife was being taken advantage of and should not have ask for her keys multiple times so she can leave an establishment. And when the only response you get is the website is a 3rd party vendor, we’re not responsible for what it gave you… well, that’s irresponsible. A business is responsible for the partnerships they contract with to service the customer. Again, it goes back to integrity. Yes, it’s an estimate until the car is assessed in person, and like I did, a mistake can be made putting in the info. Just say that, and then give a fair trade, but don’t lowball me because I’m a woman, hold my keys for ransom and tell me that website isn’t really yours so an online deal is not a deal at all.

Kia AutoSport Columbus responded

As a female owned and operated business, I can confidently say ,this has nothing to do with you being female. I'm sorry you feel that way. Our folks are hired by a female, trained by a female, and work for and with a female leader daily. This appears to be a trade related appraisal issue and could have happened to anyone regardless of gender. We pride ourselves on treating everyone as equals and being different than the others. We have an excellent reputation in our sales department but sometimes we are not able to satisfy a client. I'm not defending anyone's actions here, and I'm not saying that at times we don't make errors. I'm just stating that this all boils down to a difference in the trade. As I mentioned yesterday I'm happy to review your deal with you, appraise your trade in person for you, or chat with you about your experience. I'm truly sorry that your experience was unpleasant with the manager you worked with but if there's anything I can do to assist you please let me know. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

Tam responded

Thank you, I’d like that.

Kia AutoSport Columbus responded

I will be out of town this weekend, but will reach out on monday, if that's ok? Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

Kia AutoSport Columbus responded

Great working with you to get this resolved! I hope you enjoy your new Sportage and if you need anything please just let me know!!! Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421