Brandon Mullen | Page 3

Findlay Nissan Henderson responded

Thank you for sharing this—we’re truly sorry to hear about your experiences. What you described, especially regarding the lug nuts and lost keys, is extremely serious and not acceptable. We understand how frustrating and concerning it must feel to continue giving us a chance and feel let down. We also hear your concerns about the recent repairs and the additional A/C issue so soon after your visit. That’s understandably disheartening, and we want to take a closer look at what happened to ensure everything was properly diagnosed and communicated. Your loyalty means a lot, and we don’t take that lightly. We would really appreciate the opportunity to speak with you directly, review your service history in detail, and work toward making this right. Please reach out to me directly at your convenience so we can address your concerns properly. Thank you again for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the amazing review! We truly appreciate your kind words and are thrilled to hear you had a great experience with our fast and friendly service. We look forward to serving you again soon! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and continued loyalty! We truly appreciate you trusting us with your vehicles over the years. It means a lot to hear that you’ve had consistently excellent experiences with our team. We look forward to continuing to serve you in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. I’m very sorry to hear about your experience and understand how frustrating that must have felt. We should have clearly explained the pricing and any additional services, including the tire rotation, before completing the work. What you described is not the level of communication or transparency we expect from our team. I would appreciate the opportunity to look into this further and make things right. Please feel free to reach out to me directly so I can review your visit and address your concerns. Thank you again for your feedback—it helps us improve and ensure a better experience moving forward. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the fantastic review! We’re so glad to hear that Christy provided such exceptional service and helped get your truck taken care of within your tight timeline—that’s exactly the kind of experience we strive to deliver. We also appreciate you recognizing Brandon’s work and the quality of the service performed. We’ll be sure to share your kind words with both of them. Thanks again for choosing us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re so glad to hear you were very satisfied with your service and that our team took great care of you. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We're glad to hear your first visit went smoothly and that our team provided professional service. It's great that the wait time worked out well for you, and we appreciate the suggestion about coming in early. We look forward to welcoming you back for your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear our team was friendly and that your service was completed in a timely manner. Your recommendation to friends and family means a lot to us. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the tire rotation agreement and the car wash not being available during your visit. We understand how important it is for us to honor expectations and provide a complete service experience. At any convent time please reach out to us directly so we can look into this and do what we can to make things right with you. While the car wash is currently being upgraded, we appreciate your suggestion about offering alternative options and will certainly share that with our team. We’re glad to hear your oil change went as expected, and we truly value your feedback as it helps us improve. Thank you again for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com