Brandon Mullen | Page 4

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We're glad to hear our team was friendly and that your service was completed in a timely manner. Your recommendation to friends and family means a lot to us. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment regarding the tire rotation agreement and the car wash not being available during your visit. We understand how important it is for us to honor expectations and provide a complete service experience. At any convent time please reach out to us directly so we can look into this and do what we can to make things right with you. While the car wash is currently being upgraded, we appreciate your suggestion about offering alternative options and will certainly share that with our team. We’re glad to hear your oil change went as expected, and we truly value your feedback as it helps us improve. Thank you again for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for the fantastic review! We’re so glad to hear that everything was completed just as discussed during your pre-service consultation — delivering exactly what we promise is very important to us. And we love that you enjoyed the complimentary BBQ while you waited! It’s our way of making your visit a little more enjoyable. We truly appreciate you choosing us and look forward to seeing you again next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful recommendation! We’re proud to hear you feel we do excellent work—it truly means a lot to our entire team at Findlay Nissan. Your support and referrals are the highest compliment we can receive. We look forward to continuing to provide top-quality service for you and anyone you send our way! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful and detailed review! We’re glad to hear our service advisor took the time to listen and keep you informed, and that you enjoyed the upgraded waiting area. We appreciate your feedback and look forward to welcoming you back again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience with us. We apologize for any confusion regarding the name mentioned and appreciate you clarifying that Jason was your service manager. We’re glad to hear that Jason made the effort to keep you informed throughout your visit—that level of communication is very important to us. We also appreciate your honest feedback about your previous experience, as it helps us continue to improve. We truly value your loyalty and look forward to serving you again with Jason and our team at Findlay Nissan. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for taking the time to share your experience with us. We apologize for any confusion regarding the name mentioned and appreciate you clarifying that Jason was your service manager. We’re glad to hear that Jason made the effort to keep you informed throughout your visit—that level of communication is very important to us. We also appreciate your honest feedback about your previous experience, as it helps us continue to improve. We truly value your loyalty and look forward to serving you again with Jason and our team at Findlay Nissan. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful review! We’re glad to hear your check-in was easy and efficient, We appreciate your feedback and look forward to assisting you again! Alyx Gargiulo Customer Relations Findlay Nissan