Brandon Ortega

HCJ has always provided exceptional service! I not only purchased my vehicle there but also service there as well! I not only purchased my vehicle there but also service there as well! More

by jmdemere Verified Customer Verified Customer

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Short: Don't Ever Use This Facility. Liars Short/Full: Vehicle brought in for a diagnostic priced at 199.98. Calls were not returned. when I did reach my service provider Neyma Cuello, Liars Short/Full: Vehicle brought in for a diagnostic priced at 199.98. Calls were not returned. when I did reach my service provider Neyma Cuello, she told me the "technician" Brandon hadn't gotten to it. Technician called to tell me he needed more time. I said ok, however 2 weeks seems a long time to diagnose an issue I knew and just wanted confirmed. They told me if I went with a repair it would be $16,000, no diagnostic fee or they'd take it for the price of the tires. I said no and confirmed the price with Neyma for pickup: 199.98. Yet on pick up they added to the price. Paraphrase Me: I called Tuesday to confirm the price with Neyma. The price is higher now. Brandon: I told you I needed more time. Me: Did you inform me there was a charge outside for you needing more time, as Neyma stated you hadn't gotten to it yet? Brandon: I told you I needed more time. (Repeats this as his only line after). This is all I can do, I should have charged you more because I'm not just a technician, I'm the manager. Had to pay price or I wouldn't receive my vehicle despite the deception. Sold it 30 mins later to CarMax (Gave me over 4 times the value they offered) because the dead look on his face as he admitted what had happened with no remorse made me not trust anything he did to that vehicle. More

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Great service The service was very good none better Manager was very good with follow up Manager was very good with follow up More

by cathy Verified Customer Verified Customer

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Hollywood Chrysler Jeep has always treated me with care and concern for my needs and my time. Josh Clinton directed me to Richard Vargas who in turn, assigned Jesse to assist in the buyout of my lease. Jes and concern for my needs and my time. Josh Clinton directed me to Richard Vargas who in turn, assigned Jesse to assist in the buyout of my lease. Jesse was very patient and he dealt with Chrysler Capital for the necessary information. David Souza handled all the financing in a painless way. I also was introduced to Billy in the Service Department, and Brandon who previously attended to my car. All in all, this place is great! More

by annieg* Verified Customer Verified Customer

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People are friendly and helpful. Great selection on Jeeps. David the Finance Director is very customer oriented and helpful. Great selection on Jeeps. David the Finance Director is very customer oriented and helpful. More

by ubarfels@gmail.com Verified Customer Verified Customer

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Thank you for addressing my concerns with my jeep and making the repairs in a timely manner. I appreciate the service manager for personally stepping in to make sure my Jeep’s needs were met. My servic making the repairs in a timely manner. I appreciate the service manager for personally stepping in to make sure my Jeep’s needs were met. My service advisor even enlightened me on a the oil change deal which will save me money in the long term. I’m very happy with the results from Hollywood Jeep thank you More

by Bridgetteholm1 Verified Customer Verified Customer

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Diagnosed, ordered parts, and fixed fast and efficiently. Thank you for your hard work. Great job. Thank you for your hard work. Great job. More

by aabaseballmom Verified Customer Verified Customer

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